Auckland, 622,
New Zealand
One NZ Technographics
One NZ Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by One NZ and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 One NZ employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that One NZ has purchased the following applications: Microsoft Fabric for Analytics and BI in 2024, Cisco Webex Meetings for Audio Video and Web Conferencing in 2023, DocuSign eSignature for Digital Signing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems One NZ is running and its propensity to invest more and deepen its relationship with Microsoft , Cisco Systems , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing One NZ revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for One NZ intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
One NZ Tech Stack and Enterprise Applications
One NZ Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Fabric | Analytics and BI | Analytics and BI | n/a | 2024 | 2024 |
In 2024 One NZ implemented Microsoft Fabric Real-Time Analytics to power customer service dashboards and real-time contact-centre insights across New Zealand, India, and the Philippines. The deployment used Microsoft Fabric within the Analytics and BI category to deliver dashboards updated every 10 seconds and to provide near real-time operational visibility for telecom customer-service operations.
The implementation centered on Microsoft Fabric Real-Time Analytics, using Fabric event streams to ingest contact-centre events, KQL for streaming query and transformation logic, and Power BI for visualization and dashboarding. Configuration emphasized streaming ingestion, real-time query pipelines and Power BI report datasets refreshed on a ten second cadence, aligning Fabric RTA capabilities with contact-centre monitoring workflows.
Operational coverage included contact-centre and customer-service functions across the three countries, instrumenting agent routing telemetry, call and interaction events, and queue metrics into Fabric event streams. The solution provided a single streaming analytics plane to unify event processing and reporting for service operations, enabling contact-centre supervisors and operational analysts to access consistent, sub-minute views of traffic and agent performance.
Rollout focused on telecom customer-service teams with phased adoption of Fabric Real-Time Analytics dashboards and runtime KQL playbooks for alerting and queue management. As implemented the platform delivered dashboards updated every 10 seconds and reduced average answer time from 45 seconds to 27 seconds, demonstrating operational impact on contact-centre responsiveness.
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One NZ Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2023 | 2023 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Collaboration | Collaboration |
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2022 | 2022 |
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One NZ Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2022 | 2022 |
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One NZ CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2023 | 2023 |
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One NZ ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2023 | 2023 |
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One NZ TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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One NZ IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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One NZ CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2024 | 2024 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2025 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at One NZ
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by One NZ Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||