Onefinestay
Drury House, 34-43 Russell St,
London, WC2B 5HA,
United Kingdom
London, WC2B 5HA,
United Kingdom
44 80 0808-5830
Professional Services
Onefinestay Technographics
Onefinestay Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Onefinestay and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 170 Onefinestay employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Onefinestay has purchased the following applications: Sojern for Guest Management in 2021, Olark Live Chat for Chatbots and Conversational AI in 2016, FrontApp for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Onefinestay is running and its propensity to invest more and deepen its relationship with Sojern , Olark , Front or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Onefinestay revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Onefinestay intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Onefinestay Tech Stack and Enterprise Applications
Onefinestay ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Onefinestay implemented Sojern on its website as a Guest Management application. The deployment is web based, with Sojern instrumented on public site pages to capture guest signals and support front end guest engagement workflows. Sojern is deployed to centralize online guest intent capture and profile enrichment during booking journeys.
Functionally the Sojern Guest Management implementation focuses on guest data capture, profiling, session and intent signal collection, orchestration of guest communications, and measurement and analytics consistent with Guest Management category capabilities. The configuration emphasizes client side page instrumentation and event collection to support guest engagement and booking intent workflows. Onefinestay Sojern Guest Management supports guest engagement and booking intent capture as a core business function for the public website.
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Onefinestay AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Onefinestay deployed Olark Live Chat on its website, adopting the Olark Live Chat application within the Chatbots and Conversational AI category to support online guest communications. The deployment placed a web chat widget on customer facing pages to enable real time messaging between site visitors and support agents.
Configuration centered on capabilities typical for Olark Live Chat, including a browser based agent console, real time visitor context and messaging, chat transcript capture for record keeping, and reusable canned responses for common inquiries. The implementation used chat routing and queueing to distribute conversations to customer service staff, and built in analytics were enabled to monitor chat volume and response patterns.
The operational scope covered Onefinestay customer support and guest services teams in the United Kingdom, integrating chat engagement into front line workflows for booking assistance and post booking support. Governance focused on chat handling protocols, escalation pathways and transcript review, combined with agent training and scripted responses to standardize guest interactions.
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Onefinestay Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Front | Legacy | FrontApp | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Onefinestay implemented FrontApp as its Collaboration platform. In 2017 Front processed over 350 million emails and messages in total and the vendor lists Shopify, LVMH, General Assembly, Convoy, HubSpot and Onefinestay among its customers, signaling platform adoption at scale.
The FrontApp implementation at Onefinestay focused on centralizing customer-facing communication workflows typical of the Collaboration category, including shared inboxes, assignment and routing logic, message templates and automation rules. Configuration emphasis aligned with support and reservations workflows, enabling team-level visibility, collision detection and canned responses to accelerate handling of inbound guest and partner messages.
Architecturally the deployment followed a cloud-hosted collaboration model with role-based access controls and multi-channel message consolidation to present email and messaging in a unified inbox. Operational coverage targeted customer support and operations teams across Onefinestay, using FrontApp to standardize case ownership, tagging and status tracking within a single collaborative interface.
Governance changes accompanying the FrontApp rollout included establishing routing rules, escalation paths and inbox ownership policies to reduce duplicate work and clarify accountability. The implementation documented workflow changes and operational handoffs to align teams on response SLAs and message categorization within the Collaboration platform.
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Collaboration | Collaboration |
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2011 | 2011 |
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Onefinestay eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Onefinestay CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Onefinestay PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Onefinestay IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Onefinestay
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Brand and Marketing Officer | CXO | Marketing | |
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Director of Sales | Director | Finance | |
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Sales Operations Manager | Manager | Sales | |
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Apps Being Evaluated by Onefinestay Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Onefinestay IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Onefinestay digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Onefinestay Technographics
Onefinestay is a Professional Services organization based in United Kingdom,
with around 170 employees and annual revenues of $40.0 million.
Onefinestay operates a diverse technology stack with applications such as
Sojern, Olark Live Chat and FrontApp,
covering areas like Guest Management, Chatbots and Conversational AI and Collaboration.
Onefinestay has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sojern, Olark and Front.
Onefinestay recently adopted applications including
Sojern in 2021, Fresh Relevance in 2021 and The Trade Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Onefinestay’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Onefinestay’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Onefinestay technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.