OneTouch Direct
4902 West Sligh Avenue,
Tampa, 33634, FL,
United States
Tampa, 33634, FL,
United States
1 813-549-7500
Professional Services
OneTouch Direct Technographics
OneTouch Direct Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by OneTouch Direct and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2100 OneTouch Direct employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that OneTouch Direct has purchased the following applications: In-House ATS for Applicant Tracking System in 2015, Datamatic.io for Analytics and BI in 2023, Adobe Connect for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems OneTouch Direct is running and its propensity to invest more and deepen its relationship with In-House Applications , Workday , Datamatic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing OneTouch Direct revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for OneTouch Direct intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
OneTouch Direct Tech Stack and Enterprise Applications
OneTouch Direct HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ATS | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015, OneTouch Direct deployed an In-House ATS Applicant Tracking System to centralize candidate intake and host job listings on its public careers site. The In-House ATS is used as the Applicant Tracking System on onetouchdirect.com, capturing web-based applications and publishing vacancies for its call center and customer service hiring pipelines.
The implementation is configured as a web-integrated recruiting platform that embeds career listings on the corporate site, captures applicant resumes and form data, and provides standard Applicant Tracking System capabilities such as requisition posting, candidate tracking, and interview coordination. Operational ownership is assigned to Talent Acquisition and recruiting teams, with hiring managers accessing candidate pipelines, workflow queues, and role-based access controls to govern selection and interview workflows. The In-House ATS links the public careers pages to internal recruiting workflows and serves as the central system of record for applicant lifecycle management.
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Recruiting Chatbot | HCM |
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2022 | 2022 |
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OneTouch Direct Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Datamatic | Legacy | Datamatic.io | Analytics and BI | Analytics and BI | n/a | 2023 | 2023 |
In 2023, OneTouch Direct engaged Datamatic to move on-premise systems to a cloud architecture and deploy Datamatic.io together with TruBI for real-time dashboards and reporting to support contact-center operations in the United States. The Datamatic.io deployment focused on Analytics and BI capabilities to centralize reporting and provide operational visibility across contact centers.
The implementation delivered TruBI real-time dashboards, a centralized reporting layer, and automated complex report generation, combined with cloud-hosted data pipelines and visualization services. Datamatic.io was configured to ingest operational contact-center data, orchestrate scheduled report runs, and present live agent and queue metrics through role-aware BI dashboards and self-service reporting.
Rollout targeted OneTouch Direct contact-center operations in the United States with a centralized governance model for report templates, access controls, and scheduled distribution to stakeholders. The project centralized reporting workflows and automated complex report generation, reducing manual reporting time by over 60 percent and improving data accuracy and operational visibility.
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OneTouch Direct Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, OneTouch Direct implemented Adobe Connect to add Audio Video and Web Conferencing capabilities to its public website. The deployment embeds Adobe Connect meeting rooms and webinar access directly into site workflows, enabling browser-based participation for external attendees and reducing friction for customer-facing events. Adobe Connect is used as the primary web conferencing surface linked from the company website.
Configuration emphasized core Audio Video and Web Conferencing functionality, including persistent virtual meeting rooms, webinar templates, screen sharing, session recording, and breakout room coordination, consistent with category-standard capabilities. Administrative setup focused on role-based access, host and presenter permissions, and recording retention to support recurring webinars and scheduled client sessions. The implementation leveraged Adobe Connect configuration options rather than custom client software to prioritize browser compatibility.
Operational scope centered on customer engagement through the OneTouch Direct website, supporting web-hosted demos, virtual briefings, and instructor-led online sessions as typical workflows for the professional services context. Governance practices concentrated on centralized event provisioning and access control within the Adobe Connect console, with scheduling and participant management handled through embedded web flows. The architecture prioritizes web-embedded conferencing and browser-native connectivity to minimize endpoint requirements for external attendees.
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OneTouch Direct CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2018 | 2018 |
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OneTouch Direct SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2022 | 2023 |
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OneTouch Direct PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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OneTouch Direct IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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OneTouch Direct CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at OneTouch Direct
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director of Recruiting | Director | HR | |
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Corporate Recruiter | CXO | HR | |
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Recruiting Manager | Manager | HR | |
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Director, Employee Relations | Director | HR | |
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Apps Being Evaluated by OneTouch Direct Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from OneTouch Direct IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the OneTouch Direct digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD OneTouch Direct Technographics
OneTouch Direct is a Professional Services organization based in United States,
with around 2100 employees and annual revenues of $250.0 million.
OneTouch Direct operates a diverse technology stack with applications such as
In-House ATS, Datamatic.io and Adobe Connect,
covering areas like Applicant Tracking System, Analytics and BI and Audio Video and Web Conferencing.
OneTouch Direct has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as In-House Applications, Datamatic and Adobe Systems.
OneTouch Direct recently adopted applications including
Datamatic.io in 2023, Paradox Olivia Chatbot in 2022 and Dextara CPQ in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of OneTouch Direct’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates OneTouch Direct’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete OneTouch Direct technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.