Fuerth, 90762,
Germany
Onlineprinters Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Onlineprinters and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Onlineprinters employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Onlineprinters has purchased the following applications: Inopla Cloud-Telefonanlage for PBX, VoiP and Phone Systems in 2014, Econda ARP for Personalization and Product Recommendations in 2014, Oracle Advertising (ex Oracle Data Cloud) for Customer Experience in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Onlineprinters is running and its propensity to invest more and deepen its relationship with Inopla , PIA Dymatrix , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Onlineprinters revenues, which have grown to $324.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Onlineprinters intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Inopla | Legacy | Inopla Cloud-Telefonanlage | PBX, VoiP and Phone Systems | Collaboration | n/a | 2014 | 2014 |
In 2014, Onlineprinters implemented the Inopla Cloud-Telefonanlage to support 24/7 customer reachability across its European operations. The Inopla Cloud-Telefonanlage is categorized as PBX, VoiP and Phone Systems and was provisioned to handle high-volume inbound traffic for ordering and support channels.
The deployment combined a cloud PBX foundation with automatic call distribution ACD functionality, MS Teams integration for agent presence and call handoff, and API connections to enable CRM-aware routing. Configuration work focused on queuing logic, priority routing for hotline scenarios, and centralized number management to unify inbound handling across sites.
Operational coverage targeted customer service and CRM teams across Germany and broader Europe, enabling continuous hotline availability and coordinated call routing for cross-border inbound flows. API integrations passed caller context into customer service workflows to support agent routing and reduce manual lookups.
Governance included centralized configuration of ACD rules and phone system provisioning, with operational handoffs to service desks for round the clock staffing and queue management. The implementation improved hotline availability and call routing for customer service and CRM while aligning the Inopla Cloud-Telefonanlage with Onlineprinters enterprise support workflows.
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PIA Dymatrix | Legacy | Econda ARP | Personalization and Product Recommendations | eCommerce | n/a | 2014 | 2014 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Advertising (ex Oracle Data Cloud) | Customer Experience | CRM | n/a | 2014 | 2014 |
|
|
|
|
|
Data Management Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Data Management Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Tag Management | CRM |
|
2013 | 2013 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2024 | 2024 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2024 | 2024 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||