Opal Healthcare
Level 11/420 George Street,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 8241-1600
Healthcare
Opal Healthcare Technographics
Opal Healthcare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Opal Healthcare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13000 Opal Healthcare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Opal Healthcare has purchased the following applications: Basware AP Automation for AP Automation in 2017, Ceridian Dayforce HCM for Core HR in 2022, Tableau for Analytics and BI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Opal Healthcare is running and its propensity to invest more and deepen its relationship with BasWare , Microsoft , Dayforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Opal Healthcare revenues, which have grown to $830.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Opal Healthcare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Opal Healthcare Tech Stack and Enterprise Applications
Opal Healthcare ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BasWare | Legacy | Basware AP Automation | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017 Opal Healthcare implemented Basware AP Automation to standardize corporate Accounts Payable workflows across its aged care corporate operations. The Basware AP Automation deployment was focused on vendor account maintenance and invoice processing for Opal Aged Care Corporate in Sydney NSW, aligning AP functions with a planned statement outsourcing initiative.
Basware AP Automation was configured to support vendor master data management and automated invoice processing, leveraging category-aligned capabilities such as electronic invoice capture, automated matching and approvals workflow. Operational activity recorded in 2017 shows staff processing vendor account changes directly in Basware as part of routine Accounts Payable operations.
The AP implementation operated alongside Microsoft Dynamics AX, which served as the Accounts Receivable system where resident account changes and in-house statement printing were handled. Data cleansing of resident account information was executed to prepare for the statement outsourcing roll out, a project activity coordinated by the Business Process Officer during July 2017 to June 2018.
Governance and process coordination emphasized vendor data hygiene and formalized routing for vendor account updates, with Basware AP Automation enforcing approval controls and exception handling within AP workflows. The deployment links Company Basware AP Automation AP Automation Business Function through explicit use in Accounts Payable while Accounts Receivable processes remained on Microsoft Dynamics AX.
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ERP Financial | ERP |
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2015 | 2015 |
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Opal Healthcare HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | Ceridian Dayforce HCM | Core HR | HCM | n/a | 2022 | 2022 |
In 2022, Opal Healthcare implemented Ceridian Dayforce HCM as its Core HR application. The deployment was coordinated through the Customer Experience, Business Improvement & Assurance team and involved direct collaboration with department heads and front line team members across the organization.
Ceridian Dayforce HCM was configured to centralize employee master data and to support core HR workflows typical of the Core HR category, including onboarding, position management, workforce administration, and process automation. Configuration emphasized a unified HCM data model and role based security to enable controlled access to HR records and to streamline HR administration and case management processes.
Integrations explicitly supported during the program included Salesforce CRM including MarketingCloud, Nintex Process Manager for document workflow, and AIRDOCS for document management and communications, enabling synchronization of HR events with customer experience and document repository workflows. Operational coverage extended across Opal Healthcare departments in Australia, aligning HR, customer experience, and operational teams through shared data and automated handoffs.
Governance and ongoing support were structured around business improvement practices, with a Business Improvement Specialist role driving continuous process refinement, coordination of strategic projects, and stewardship of Dayforce and connected systems. The implementation supported business improvement initiatives and ongoing platform support, and was positioned to deliver coordinated HR and CX processes that produce real benefit to the business, team members and customers.
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Digital Adoption | HCM |
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2020 | 2020 |
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Employee Experience | HCM |
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2020 | 2020 |
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Employee Experience | HCM |
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2016 | 2016 |
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HR Compliance | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Time Clock (Hardware) | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2016 | 2016 |
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Workforce Management, Time and Attendance | HCM |
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2021 | 2021 |
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Opal Healthcare Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
In 2019 Opal Healthcare implemented Tableau. Tableau was positioned as the organization’s Analytics and BI platform to centralize reporting and visualization across primary business systems and support operational decision making.
The deployment emphasized enterprise reporting, curated dashboards and self-service analytics consistent with Analytics and BI functional workflows. Configuration work included published data sources and workbooks, role based access controls, scheduled data extracts and authoring of operational and executive dashboards to support clinical operations, HR and payroll reporting needs.
The implementation architecture integrated Tableau with a data pipeline that referenced Wherescape RED for data warehouse automation, Alteryx and Dell BOOMI for data preparation and orchestration, and direct source feeds from AutumnCare, PeoplePoint and Preceda Payroll. The ICT Applications & Reporting Manager led a cross functional team delivering Applications Support, Development, Project Management, Business Analysis and Training, embedding Tableau into reporting governance and operational workflows across clinical, HR and payroll functions, and interfacing with other platforms such as Salesforce and My Aged Care as part of the reporting ecosystem.
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Opal Healthcare Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Opal Healthcare CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Opal Healthcare ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Opal Healthcare IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Opal Healthcare CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Opal Healthcare
| First Name | Last Name | Title | Function | Department | Phone | |
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National Human Resources Manager | Manager | HR | |
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National Recruitment Manager | Manager | HR | |
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National People & Culture Manager | Manager | HR | |
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Director of People and Culture | Director | HR | |
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National Payroll Manager | Manager | Finance | |
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Chief Information Officer | CXO | IT | |
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Senior Payroll Officer | Non Manager | HR | |
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CFO | CXO | Finance | |
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CIO | CXO | Finance | |
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General Manager | Manager | Finance | |
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Group Financial Controller | Director | Finance | |
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Financial Accountant | Manager | Finance | |
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National Information Technology Manager | Manager | IT | |
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Human Resources Manager | Manager | HR | |
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People & Culture Business Partner | Manager | HR | |
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People & Culture Coordinator | Manager | HR | |
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General Manager | Manager | Finance | |
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Workforce Operations Manager | Manager | HR | |
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Director of People and Culture | Director | HR | |
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Workforce Operations Manager | Manager | HR | |
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National People & Culture Manager | Manager | HR | |
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Senior Payroll Officer | Manager | HR | |
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National Payroll Manager | Manager | HR | |
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Lead Talent Partner | Manager | HR | |
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Payroll Officer | Manager | HR | |
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Apps Being Evaluated by Opal Healthcare Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Opal Healthcare IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Opal Healthcare digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Opal Healthcare Technographics
Opal Healthcare is a Healthcare organization based in Australia,
with around 13000 employees and annual revenues of $830.0 million.
Opal Healthcare operates a diverse technology stack with applications such as
Basware AP Automation, Ceridian Dayforce HCM and Tableau,
covering areas like AP Automation, Core HR and Analytics and BI.
Opal Healthcare has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BasWare, Dayforce and Tableau Software.
Opal Healthcare recently adopted applications including
Freshservice in 2024, Ceridian Dayforce HCM in 2022 and Ceridian Dayforce Recruiting in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Opal Healthcare’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Opal Healthcare’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Opal Healthcare technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.