Openreach
Kelvin House 123 Judd Street,
London, WC1H 9NP,
United Kingdom
London, WC1H 9NP,
United Kingdom
n/a
Communications
Openreach Technographics
Openreach Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Openreach and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35603 Openreach employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Openreach has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, Skills Base Platform for Talent Management in 2019, Oracle OBIEE for Analytics and BI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Openreach is running and its propensity to invest more and deepen its relationship with SAP , Skills Base , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Openreach revenues, which have grown to $2.18 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Openreach intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Openreach Tech Stack and Enterprise Applications
Openreach ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2019 | 2021 |
In 2019, Openreach implemented SAP S/4 HANA to consolidate and standardize its core finance environment, executing a program aligned to the ERP Financial category across the United Kingdom finance organization. The program framed SAP S/4 HANA as the central finance system for statutory reporting, general ledger control, and financial governance at scale for the communications operator.
The SAP S/4 HANA deployment encompassed ERP Financial functional modules including general ledger accounting, accounts payable, accounts receivable, fixed asset accounting, cash and treasury management, period end close orchestration, and tax and statutory reporting. Configuration work emphasized finance master data management, chart of accounts harmonization, period close automation, and embedded operational analytics provided by SAP S/4 HANA.
Technical scope covered structured data migration workflows and interface orchestration to consolidate financial master data and transactional feeds, with design attention on batch and real time posting patterns and auditability. The architecture leveraged SAP S/4 HANA transaction processing and reporting capabilities to centralize ledgers and support consistent financial postings across business units.
A dedicated PMO for SAP S/4 HANA implementation provided program governance, phased rollout planning, test and cutover management, and stakeholder change management. The PMO also coordinated finance process redesign, end user training, and compliance control definition to enable adoption of SAP S/4 HANA across finance operations.
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Openreach HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Skills Base | Legacy | Skills Base Platform | Talent Management | HCM | n/a | 2019 | 2020 |
In 2019, Openreach implemented the Skills Base Platform, a Talent Management application, to digitise training and compliance for its UK field engineers. The deployment delivered a mobile first remote learning and AI visual compliance solution that targeted training and compliance challenges in the telecommunications sector across the United Kingdom.
Implementation centered on mobile first remote learning workflows, competency assessment and photo based proof of compliance using AI visual analysis, enabling field engineers to capture and submit photographic evidence as part of competency sign off. The Skills Base Platform supported digital course delivery, on device enrollment and audit trails for compliance records, reducing reliance on classroom training while preserving traceable competency evidence.
Operational scope covered Openreach field engineering and training functions across the United Kingdom, aligning workforce development, compliance and audit processes to the new digital workflow. Governance changes included standardized digital sign off and evidence capture at point of work, and the rollout produced stated benefits including reduced training time and improved onsite compliance.
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Openreach Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2011 | 2011 |
In 2011, Openreach implemented Oracle OBIEE to centralize reporting and analytics within its Analytics and BI environment, explicitly supporting programme management and executive review of network investment and service delivery activity. The deployment controlled the end to end process for design, build, test and production of complex Oracle Business Intelligence dashboards, aligning output to Service Delivery and Network Investment stakeholders.
The Oracle OBIEE work focused on development of the Openreach Change Deployment Dashboards to improve visibility of business performance, alongside a resource supply and demand overview by skill area and programme resource cost reporting. Functional capabilities delivered included dashboard design and distribution, scoped requirements capture, iterative development and promotion through test into production, and costed resource forecasting to remove duplication.
A SharePoint integration was established and governed to host business case presentations for executive review, creating a controlled gate for projects to progress into design based on expected benefits, clarity of requirements and defined business outcomes. Operational coverage targeted programme management, service delivery teams, network investment stakeholders and executive decision forums across Openreach.
Governance and process changes included establishing SharePoint site governance for business case lifecycle, instituting resource forecasting processes, and redesigning training documentation for the project management user audience. The implementation team provided coaching and mentoring on tools and techniques, and the work received recognition for scoping, development, delivery and communicating the Openreach Change Deployment Dashboards while eradicating duplication and enabling proactive resourcing decisions.
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Openreach Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
Collaboration | Collaboration |
|
2019 | 2019 |
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Openreach Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Asset Management | Content Management |
|
2020 | 2020 |
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Openreach CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
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|
Tag Management | CRM |
|
2020 | 2020 |
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Openreach IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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Content Delivery Network | IaaS |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Openreach
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Openreach Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Openreach IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Openreach digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Openreach Technographics
Openreach is a Communications organization based in United Kingdom,
with around 35603 employees and annual revenues of $2.18 billion.
Openreach operates a diverse technology stack with applications such as
SAP S/4 HANA, Skills Base Platform and Oracle OBIEE,
covering areas like ERP Financial, Talent Management and Analytics and BI.
Openreach has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Skills Base and Oracle.
Openreach recently adopted applications including
Salesforce Sales Cloud in 2021, Adobe Experience Manager in 2020 and Adobe Launch in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Openreach’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Openreach’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Openreach technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.