Operation Smile
3641 Faculty Boulevard,
Virginia Beach, 23453, VA,
United States
Virginia Beach, 23453, VA,
United States
1 888-677-6453
Non Profit
Operation Smile Technographics
Operation Smile Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Operation Smile and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Operation Smile employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Operation Smile has purchased the following applications: Sage Intacct for ERP Financial in 2018, Blackbaud Financial Edge NXT for Non Profit ERP in 2013, Microsoft Power BI for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Operation Smile is running and its propensity to invest more and deepen its relationship with Sage , Blackbaud , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Operation Smile revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Operation Smile intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Operation Smile Tech Stack and Enterprise Applications
Operation Smile ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Operation Smile implemented Sage Intacct as its ERP Financial application. The United States nonprofit, with approximately 1,200 employees and $200,000,000 in revenue, deployed the system to centralize financial operations and reporting across its program and administrative functions.
Sage Intacct was configured to support core ERP Financial workflows including general ledger, accounts payable, accounts receivable, fund and grant accounting, multi entity consolidation, and financial reporting. Configuration emphasized role based access controls, automated transaction posting, and dimensional reporting to align financial outputs with grant and program structures typical of nonprofit finance.
The operational scope covered finance and accounting functions across the organization, consolidating program level transactions and centralizing month end close activities. Governance and process changes included standardizing the chart of accounts, instituting approval workflows to enforce segregation of duties, and formalizing audit ready reporting for grant compliance.
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Payment Processing | ERP |
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2013 | 2013 |
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Payment Processing | ERP |
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2019 | 2019 |
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Operation Smile ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Blackbaud | Legacy | Blackbaud Financial Edge NXT | Non Profit ERP | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Operation Smile implemented Blackbaud Financial Edge NXT as its Non Profit ERP to centralize fund accounting and financial management for an organization with 1,200 employees and approximately $200,000,000 in annual revenue. The deployment positioned Blackbaud Financial Edge NXT as the core financial system, consolidating general ledger and fund-level accounting workflows under a unified Non Profit ERP platform.
Blackbaud Financial Edge NXT was configured to support nonprofit-specific financial controls, including multi-fund general ledger structures, restricted fund accounting, accounts payable processing, revenue recognition for donor restricted contributions, and reportable financial statements. Configuration work emphasized chart of accounts alignment for fund and program reporting, standardized month-end close procedures, and role-based access controls to enforce segregation of duties within finance and accounting.
The implementation integrated Blackbaud Financial Edge NXT with the organization s Blackbaud ecosystem, linking Financial Edge NXT to Raiser s Edge for donor and pledge data, Luminate Online for online donation feeds, Blackbaud Merchant Services for payment reconciliation, TeamRaiser for event fundraising revenue, and Blackbaud Analytics for consolidated financial and fundraising reporting. These integrations enabled transactional reconciliation between fundraising systems and the Non Profit ERP, ensuring donor-designated revenue flows into fund accounting structures and feeding analytics for cross-functional visibility.
Operational governance was refocused around centralized finance processes and financial data stewardship, with formalized workflows for donation revenue posting, grant and restriction tracking, and inter-system reconciliation. Rollout activities prioritized finance and development cooperation to align gift processing, payment settlement, and program expense allocations with the new Non Profit ERP. Ongoing configuration and governance maintained consistent financial controls across fundraising and finance functions using Blackbaud Financial Edge NXT.
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Operation Smile Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2015 | 2018 |
In 2015, Operation Smile implemented Microsoft Power BI for Analytics and BI to build an Azure and SharePoint powered evaluation tool supporting clinical evaluation and organizational reporting. The implementation focused on centralized data visualization, giving volunteer surgeons, clinical teams and global staff a single interactive interface for patient outcomes and program performance.
The Microsoft Power BI deployment provides configurable dashboards and visualizations that automatically refresh on a regular cadence, replacing the previous manual report runs. Dashboards surface patient outcomes by diagnosis, country, site, severity and timeframe, and are optimized for mobile interaction so executive leadership, operations staff and volunteers can query and consume data from headquarters in Virginia, remote field hospitals or other global locations.
Architecture and integrations center on Power BI connected to Azure data services and SharePoint content stores, enabling scheduled refreshes and web and mobile delivery of evaluation artifacts. The configuration emphasizes role-based access to visualizations for clinical review, operational planning and external stakeholder communications, aligning Analytics and BI capabilities with the nonprofit’s clinical and program management functions.
Operationally, the rollout shifted reporting workflows from manual extraction toward self-service dashboards, changing how teams access and interact with outcome data. The Power BI evaluation tool provides more timely evidence of clinical performance and program trends for sharing with global stakeholders, while simplifying routine reporting processes for the organization.
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Operation Smile Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Operation Smile CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Donor and Fundraising Management | CRM |
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2013 | 2013 |
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Donor and Fundraising Management | CRM |
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2013 | 2013 |
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Donor and Fundraising Management | CRM |
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2013 | 2013 |
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Donor and Fundraising Management | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics, Data Management Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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Operation Smile ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Operation Smile PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Operation Smile IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Operation Smile
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Operation Smile Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Operation Smile IT executives and key decision makers. This section highlights Operation Smile's latest recorded technology evaluations, including Benevity Alaya for Employee Experience on 2025-05-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Operation Smile digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-05-16 | Operation Smile | Evaluated | Benevity | Benevity Alaya | Employee Experience | HCM |
FAQ - APPS RUN THE WORLD Operation Smile Technographics
Operation Smile is a Non Profit organization based in United States,
with around 1200 employees and annual revenues of $200.0 million.
Operation Smile operates a diverse technology stack with applications such as
Sage Intacct, Blackbaud Financial Edge NXT and Microsoft Power BI,
covering areas like ERP Financial, Non Profit ERP and Analytics and BI.
Operation Smile has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Blackbaud and Microsoft.
Operation Smile recently adopted applications including
Teads Platform in 2022, Fastly in 2021 and Mixpanel in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Operation Smile’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Operation Smile’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Operation Smile technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.