Opkey
11750 Dublin Blvd, Suite 200,
Dublin, 94568, CA,
United States
Dublin, 94568, CA,
United States
1 408-212-7950
Professional Services
Opkey Technographics
Opkey Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Opkey and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 330 Opkey employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Opkey has purchased the following applications: Hubspot Live Chat for Chatbots and Conversational AI in 2020, Zoom for Audio Video and Web Conferencing in 2021, FreshDesk Customer Support for Customer Support in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Opkey is running and its propensity to invest more and deepen its relationship with HubSpot , Zoom Video Communications , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Opkey revenues, which have grown to $34.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Opkey intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Opkey Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Opkey implemented Hubspot Live Chat on its public website to provide real time visitor engagement. Opkey implemented Hubspot Live Chat in 2020 and the deployment is centered on web based conversational touchpoints, using Hubspot Live Chat as a Chatbots and Conversational AI application to support inbound lead capture and customer engagement workflows.
The implementation uses the Hubspot Live Chat widget embedded on marketing and product pages, configured with automated welcome messages and conversational flows consistent with Chatbots and Conversational AI capabilities. Configuration focuses on session handling, message transcripts, and lead capture fields to populate contact records and support follow up by revenue teams.
Operational coverage spans the marketing, sales development, and customer success functions, with routing rules and handoff workflows directing live conversations to appropriate teams. Governance includes scripted response templates and ongoing tuning of bot prompts to improve qualification and routing, aligning conversational workflows with existing lead management processes.
Monitoring and iteration are part of the operational model, with conversational logs and visitor metadata used to refine prompts and routing logic. The relationship is explicit, Opkey Hubspot Live Chat Chatbots and Conversational AI supporting website based customer engagement and lead capture for sales and marketing functions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021 Opkey implemented Zoom as its Audio Video and Web Conferencing application. The deployment is a cloud SaaS instance of Zoom surfaced on Opkey's public website, where Zoom meeting join links and embedded conferencing interfaces are used to initiate live sessions and handle customer access flows. This implementation aligns the Zoom Audio Video and Web Conferencing capability with Opkey's external presence rather than being limited to an internal-only endpoint.
Operational coverage includes client-facing meeting joins from the website and internal collaboration use, leveraging core Audio Video and Web Conferencing functionality such as real-time video and audio, screen sharing, scheduling touchpoints, and session recording common to the category. Administration and user provisioning are managed centrally, with meeting initiation routed through the website and internal calendar workflows, and the source indicates the primary integration surface is the public site rather than named enterprise back-end integrations.
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, Opkey deployed FreshDesk Customer Support from Freshworks. The cloud SaaS instance of FreshDesk Customer Support is embedded on Opkey's website to capture inbound customer inquiries through a web widget and to provide a public help center for self service. The implementation centralized ticket intake into a single agent console and established structured queues for customer issue triage.
The deployment emphasizes core Customer Support capabilities, including ticketing, knowledge base management, automated routing workflows, and SLA configuration to support Opkey's customer support and professional services functions. Operational scope covers the website intake channel and the internal agent workspace, with role based access controls and ticket governance to manage escalation and resolution processes. The configuration aligns with standard Customer Support operational terminology such as queues, SLA policies, canned responses, and workflow automations used to standardize support handling.
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Opkey
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Opkey Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Opkey IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Opkey digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Opkey Technographics
Opkey is a Professional Services organization based in United States,
with around 330 employees and annual revenues of $34.0 million.
Opkey operates a diverse technology stack with applications such as
Hubspot Live Chat, Zoom and FreshDesk Customer Support,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Customer Support.
Opkey has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HubSpot, Zoom Video Communications and Freshworks.
Opkey recently adopted applications including
Zoho Mail in 2022, GA Connector in 2022 and Atlassian Jira Service Desk in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Opkey’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Opkey’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Opkey technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.