OPTiMO Information Technology
240 Market St STE 112,
Bloomsburg, 17815, PA,
United States
Bloomsburg, 17815, PA,
United States
1 877-564-8552
Professional Services
OPTiMO Information Technology Technographics
OPTiMO Information Technology Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by OPTiMO Information Technology and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 65 OPTiMO Information Technology employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
OPTiMO Information Technology has purchased the following applications: Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2018, Atlassian Jira Service Desk for IT Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems OPTiMO Information Technology is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing OPTiMO Information Technology revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for OPTiMO Information Technology intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
OPTiMO Information Technology Tech Stack and Enterprise Applications
OPTiMO Information Technology Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, OPTiMO Information Technology adopted Microsoft 365 as its core Collaboration platform. Microsoft 365 is referenced on the company website as the live cloud collaboration environment supporting content sharing and team communication for the 65 person professional services firm in the United States.
The Microsoft 365 implementation is described as a cloud hosted SaaS tenant that consolidates email, document management, file sync and team collaboration capabilities typical of the Collaboration category, including Exchange Online style messaging, SharePoint Online style content hubs, OneDrive style user storage and Microsoft Teams style meetings and chat. The deployment scope is company wide and focused on internal collaboration and client facing communications, supporting project delivery and professional services operations. Governance and administration are centered on a centralized tenant model with role based access and content control policies to manage users and information across OPTiMO Information Technology.
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OPTiMO Information Technology CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, OPTiMO Information Technology implemented Zendesk Service to support Customer Support workflows on its public website. The deployment placed Zendesk Service as the primary site-embedded channel for customer inquiries and ticket capture.
The implementation centered on standard Customer Support capabilities, including web-based ticketing, site widget capture, email-to-ticket routing, a self-service knowledge base and automation for triage and routing. Zendesk Service was configured to manage inbound requests, assign tickets to the customer-facing support team, and provide reporting and operational dashboards for case volume and response tracking. Configuration emphasized ticket lifecycle workflows, SLA alerting, and macro-based response templates to standardize agent handling.
Operational scope covered OPTiMO Information Technology’s customer-facing support function within the United States, with the support team using Zendesk Service via the website channel. Governance focused on process definitions for ticket triage, knowledge base maintenance, and periodic configuration reviews to align support workflows with observed inquiry patterns.
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OPTiMO Information Technology ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2018 | 2018 |
In 2018, OPTiMO Information Technology deployed Atlassian Jira Service Desk as a customer-facing portal on its website. Atlassian Jira Service Desk functions as the company's IT Service Management platform, centralizing incident intake and service requests for OPTiMO's professional services delivery and internal IT operations.
Configuration centered on service request and incident workflows, including a service catalog exposed through the web portal, request types tied to assignment rules, and queue-based routing to the small IT and operations teams. Jira Service Desk was configured with SLA policies and automation rules to prioritize and escalate tickets, and with custom request forms to capture client context for professional services engagements.
The implementation was embedded on OPTiMO's public website to provide a customer-facing entry point for support and new engagement requests, aligning the platform with client-facing service channels. Operational scope included support for internal IT administration and client support workflows, serving as the primary ticketing and request management system for the company's services.
Governance focused on standardized request types, defined approval and assignment processes, and knowledge base usage to reduce repeat inquiries, with administrators maintaining workflows and permission schemes. Atlassian Jira Service Desk provides the IT Service Management backbone that links request intake on the website to operational execution across OPTiMO Information Technology.
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OPTiMO Information Technology IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at OPTiMO Information Technology
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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President and CEO | CXO | Finance | |
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Business Growth Management Specialist/Director | Director | Sales | |
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Apps Being Evaluated by OPTiMO Information Technology Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from OPTiMO Information Technology IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the OPTiMO Information Technology digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD OPTiMO Information Technology Technographics
OPTiMO Information Technology is a Professional Services organization based in United States,
with around 65 employees and annual revenues of $8.0 million.
OPTiMO Information Technology operates a diverse technology stack with applications such as
Microsoft 365, Zendesk Service and Atlassian Jira Service Desk,
covering areas like Collaboration, Customer Support and IT Service Management.
OPTiMO Information Technology has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Zendesk and Atlassian.
OPTiMO Information Technology recently adopted applications including
Cloudflare CDN in 2020, Microsoft Azure Cloud Services in 2019 and Zendesk Service in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of OPTiMO Information Technology’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates OPTiMO Information Technology’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete OPTiMO Information Technology technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.