Opus Energy
Opus Energy House, The Lks,
Northampton, NN4 7YD,
United Kingdom
Northampton, NN4 7YD,
United Kingdom
44 16 0467-3100
Utilities
Opus Energy Technographics
Opus Energy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Opus Energy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 835 Opus Energy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Opus Energy has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2019, InVision injixo for Workforce Management in 2020, TeamSupport SnapEngage for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Opus Energy is running and its propensity to invest more and deepen its relationship with Oracle , InVision Group , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Opus Energy revenues, which have grown to $490.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Opus Energy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Opus Energy Tech Stack and Enterprise Applications
Opus Energy ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019 Opus Energy implemented Oracle Cloud ERP. The deployment centered on Oracle Financials Cloud as the primary financial management platform within the ERP Financial category to centralize core finance processes for Opus Energy.
The implementation emphasized core financial management capabilities typical of Oracle Financials Cloud, including general ledger consolidation, accounts payable, accounts receivable and financial reporting. Configuration work targeted chart of accounts harmonization, month end close workflow standardization and automation of journal and invoice processing to align with cloud financial operations.
Operational coverage tied the Oracle Cloud ERP rollout closely to customer care and billing functions, aligning finance processes with transactional billing and customer data flows across Opus Energy and related customer service teams. Development, testing and application support functions were merged into a single team to support the ERP Financial deployment and ongoing application lifecycle activities.
Governance and organizational changes were driven by the Head of Core Technology for Drax Group, who introduced Agile delivery practices, adopted staff development processes affecting more than 90 FTEs, implemented personal development goals into performance management and established nearshore development and test capabilities with a 30 plus member team in Ukraine. Application support was fully rationalised to boost cost effectiveness and to provide sustained operational support for Oracle Cloud ERP and adjacent customer care and billing systems.
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Opus Energy HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InVision Group | Legacy | InVision injixo | Workforce Management | HCM | n/a | 2020 | 2020 |
In 2020 Opus Energy implemented InVision injixo in the Workforce Management category to modernize contact centre workforce processes for its UK customer service operation. The deployment targeted forecasting scheduling intraday management reporting and agent engagement to create a unified workforce planning and execution layer for contact centre teams.
InVision injixo was configured to deliver the full suite of WFM capabilities, including injixo Forecast self learning algorithms for demand prediction across calls chat and email, schedule generation, intraday adherence and performance reporting. As a true cloud application InVision injixo was delivered on a subscription pay per use model, avoiding on premises server requirements and enabling continuous feature delivery to all tenants.
Onboarding used injixo’s proven setup process, allowing Opus Energy to provision access within hours and leverage a mobile friendly agent portal for shift management and real time intraday updates. Operational coverage focused on contact centre managers supervisors and frontline agents, aligning shift and workload planning with customer service activities.
Governance moved toward automated forecasting and rule driven scheduling, shifting planner responsibilities toward exception handling and supervisory oversight rather than manual roster creation. Vendor documentation for injixo Forecast states clients can reduce forecasting effort by up to 75 percent, and the cloud subscription model was used to maintain feature updates and onboarding support without a large capital project.
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Opus Energy AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Opus Energy deployed TeamSupport SnapEngage on its website to provide conversational customer engagement and web-based lead capture. TeamSupport SnapEngage, categorized as Chatbots and Conversational AI, was configured to deliver real-time chat, proactive engagement triggers, and automated to human session handoffs for handling support and sales inquiries.
The implementation emphasized embedding the TeamSupport SnapEngage chat widget across customer facing pages and routing interactions to customer service teams, with workflows to convert complex conversations into support tickets and escalate to specialist queues. Governance focused on operator routing rules, business hour schedules, and scripted response flows to standardize handling across customer service and commercial functions.
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Opus Energy Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Opus Energy Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2018 | 2018 |
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Opus Energy CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center, Customer Experience | CRM |
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2016 | 2016 |
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM | CRM |
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2017 | 2017 |
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Opus Energy ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2017 | 2017 |
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Opus Energy TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Opus Energy PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2018 | 2019 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Opus Energy IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Opus Energy
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Opus Energy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Opus Energy IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Opus Energy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Opus Energy Technographics
Opus Energy is a Utilities organization based in United Kingdom,
with around 835 employees and annual revenues of $490.0 million.
Opus Energy operates a diverse technology stack with applications such as
Oracle Cloud ERP, InVision injixo and TeamSupport SnapEngage,
covering areas like ERP Financial, Workforce Management and Chatbots and Conversational AI.
Opus Energy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, InVision Group and TeamSupport.
Opus Energy recently adopted applications including
Cisco Finesse in 2021, Oracle Maxymiser in 2021 and InVision injixo in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Opus Energy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Opus Energy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Opus Energy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.