New Delhi, 110024,
India
Orane Technographics
Orane Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Orane and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Orane employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Orane has purchased the following applications: sumHR HRMS Platform for Core HR in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2020, FreshDesk Customer Support for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Orane is running and its propensity to invest more and deepen its relationship with sumHR , Google , Waffor or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Orane revenues, which have grown to $47.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Orane intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Orane Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| sumHR | Legacy | sumHR HRMS Platform | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, Orane implemented the sumHR HRMS Platform to manage Core HR functions, with a clear emphasis on HR approvals and workflow automation. The deployment targeted coordination of managers and approval routing across multiple offices in India to reduce paperwork and accelerate decision cycles.
sumHR HRMS Platform was configured to centralize core HR capabilities including employee records, organizational hierarchy management, and approval workflows that route requests to managers for sign off. The implementation used system-driven approval routing to replace manual paperwork and to enforce consistent authorization paths for hires, leaves, and HR exceptions.
Operational coverage spanned Orane's HR organization and line managers across its Indian locations, enabling interoperable workflows between sites. Governance was adjusted to embed approval workflows into day to day HR procedures, and reported outcomes included improved interoperability and faster decision making between HR and managers.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Orane deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform across the organization. The company references Google Workspace usage on its public website, indicating the suite is provisioned under Orane's domain to provide enterprise email, calendaring, cloud storage, and document collaboration services for staff.
Google Workspace was provisioned as a cloud native SaaS tenancy managed through the Google Admin console, with user provisioning aligned to approximately 400 employees across academic and corporate functions in India. Core functional modules include Gmail, Google Calendar, Google Drive, Google Docs, Sheets, Slides, and Google Meet, supported by role based admin controls, centralized account and group management, and configured sharing and access policies to meet education sector operational needs.
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Online Meeting Scheduling | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Orane implemented FreshDesk Customer Support. The FreshDesk Customer Support application was deployed on Orane's public website to centralize incoming student and client inquiries within the Customer Support function.
The deployment emphasized standard Customer Support capabilities, including ticket management, a web-facing support channel embedded on the site, knowledge base content for self-service, automated routing and basic SLA configuration aligned to support queues. FreshDesk Customer Support was configured to handle case creation from the website and to apply category and priority workflows typical of education sector helpdesks.
Operationally the implementation is scoped to Orane's customer support and student services processes and runs within the company organization in India, where Orane operates with approximately 400 employees. The solution ties front-end website interactions into a centralized support queue to standardize response handling across admissions and post-enrollment service teams.
Governance around FreshDesk Customer Support focused on ticket ownership, knowledge base authoring rights, and escalation rules, with process changes to route web-originated tickets into defined support tiers. Documentation and workflow configuration were used to align service agents to queues and to enforce consistent case handling within the Customer Support category.
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Marketing Automation | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Orane
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Orane Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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