Cairo, 2005A,
Egypt
Orascom Hotels Management Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Orascom Hotels Management and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5235 Orascom Hotels Management employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Orascom Hotels Management has purchased the following applications: Oracle OPERA Cloud PMS for Hotel Property Management in 2024, Microsoft 365 for Collaboration in 2015, WooCommerce for eCommerce in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Orascom Hotels Management is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Orascom Hotels Management revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Orascom Hotels Management intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OPERA Cloud PMS | Hotel Property Management | ERP Services and Operations | Advanced Computer Technology | 2024 | 2024 |
In 2024, Orascom Hotels Management implemented Oracle OPERA Cloud PMS, deploying OPERA Cloud property management alongside OPERA Cloud Central across its properties. The initial property go-live completed in 12 days, positioning OHM as the first hospitality group in Egypt to adopt OPERA Cloud and establishing a centralized operational fabric for the group.
The implementation centered on standard Hotel Property Management capabilities including reservations and front desk workflows, centralized guest profiles and preferences, mobile check-in and check-out, housekeeping task coordination via tablet devices, and centralized distribution controls through OPERA Cloud Central. Oracle OPERA Cloud PMS was configured to support mobile check-in in under one minute for guest-facing staff, and to digitalize housekeeping workflows so staff can mark room readiness and coordinate tasks in real time.
Deployment and integrations were executed in partnership with Oracle and regional technology integrator Advanced Computer Technology, with OPERA Cloud Central serving as the cross-property data hub for real-time guest preference tracking. Operational coverage extended across OHM properties, affecting front desk operations, guest services, housekeeping, and distribution channel management, and enabling synchronized guest profiles across multiple sites.
Governance and process redesign accompanied the technical deployment, with OHM and ACT redesigning workflows to capture best practices for each business process. Staff roles were restructured to create Experience Ambassadors who manage end-to-end guest journeys, while non-guest-facing teams were given digital tools such as iPads to integrate housekeeping and back-office tasks into standard operating procedures.
Measured outcomes reported by OHM include elimination of more than 30 redundant processes, optimization of certain tasks to take 90% less time, a 60% decrease in call resolution time, and a 90% reduction in external vendor distribution fees. These outcomes reflect the combined configuration of Oracle OPERA Cloud PMS and OPERA Cloud Central, process redesign led with ACT, and a shift from purely operational metrics to holistic guest experience management.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
|
|
|
|
Collaboration | Collaboration |
|
2023 | 2023 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2016 | 2016 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
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Marketing Automation | CRM |
|
2024 | 2024 |
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Tag Management | CRM |
|
2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
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Content Delivery Network | IaaS |
|
2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Identity and Access Management (IAM) | CyberSecurity |
|
2024 | 2024 |
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