ORBCOMM
395 W Passaic St,
Rochelle Park, 7662, NJ,
United States
Rochelle Park, 7662, NJ,
United States
1 703-433-6300
Media
ORBCOMM Technographics
ORBCOMM Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ORBCOMM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 ORBCOMM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ORBCOMM has purchased the following applications: Drift AI Chatbot for Chatbots and Conversational AI in 2021, MicroStrategy ONE Analytics for Analytics and BI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ORBCOMM is running and its propensity to invest more and deepen its relationship with Drift , MicroStrategy , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ORBCOMM revenues, which have grown to $186.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ORBCOMM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ORBCOMM Tech Stack and Enterprise Applications
ORBCOMM AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, ORBCOMM implemented Drift AI Chatbot on its public website. The deployment established Drift AI Chatbot as the companys Chatbots and Conversational AI layer for digital customer engagement, directing inbound visitors into conversational workflows for lead capture and initial support triage. The implementation explicitly targeted customer-facing functions, supporting sales, marketing and customer support interactions through an embedded website chat widget. The full application name Drift AI Chatbot appears in the live site code as the active conversational interface.
Configuration emphasized conversational flow orchestration, intent classification and automated handoff to human agents for complex inquiries, reflecting standard Chatbots and Conversational AI capabilities. The implementation focused on web channel instrumentation and rules based routing to internal queues, with iterative scripted conversation refinements to improve response accuracy and routing logic. Operational coverage centered on web engagement and customer experience workflows rather than back office automation, and no external system integrations are specified in the source material.
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ORBCOMM Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
In 2016, ORBCOMM implemented MicroStrategy ONE Analytics as its enterprise Analytics and BI platform to centralize lab testing outputs, technical documentation, and customer-facing comparative guides. The deployment targeted product management and Technical Services workflows that support antenna, satellite modem, and M2M/IoT device testing, aligning analytics and reporting capabilities with hardware evaluation processes.
Configuration work for MicroStrategy ONE Analytics emphasized security-aware reporting, role-based access, and operational dashboards used by engineers and product managers. Technical activities documented in support of the implementation included command line Linux installation, database back-end configuration, and front-end application troubleshooting, with a specific operational focus on MicroStrategy security platform issues.
Integrations and operational coverage included on-site implementation and support for Usher Security at Georgetown University, where MicroStrategy-related security cases were escalated and managed centrally. Engineering teams also performed Sigfox hardware testing and led discussions about potential back-end connectivity with Sigfox networks, while analytics captured comparative performance and testing artifacts for product decision making.
Governance and rollout were structured around a small engineering leadership model, with weekly team meetings, a single escalation contact for MicroStrategy support, and extensive technical writing to codify troubleshooting procedures, employee training materials, and customer-facing documentation. These governance elements were used to operationalize MicroStrategy ONE Analytics within ORBCOMM’s product evaluation and Technical Services functions.
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ORBCOMM Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
ORBCOMM implemented Cisco Webex Meetings in 2021, deploying Cisco Webex Meetings on its corporate website to provide hosted conferencing for external engagements and internal collaboration. The deployment emphasizes web based meeting access directly from the site, positioning Cisco Webex Meetings as the company facing instance of its Audio Video and Web Conferencing stack.
The implementation leverages core Cisco Webex Meetings capabilities, including multi party video conferencing, screen sharing, meeting scheduling, recording and playback, and attendee management. Configuration work focused on meeting templates, scheduling workflows, meeting controls, and recording retention settings that are standard within the Audio Video and Web Conferencing category.
Operational coverage spans external customer facing activities such as webinars and sales demonstrations, while also supporting internal collaboration across corporate functions including sales, marketing, product, and support. Embedding Cisco Webex Meetings on the website enabled a single access point for hosted sessions, maintaining the application name Cisco Webex Meetings as the primary user entry for both external and internal participants.
Governance was organized around administrative controls, meeting moderation roles, and standardized scheduling processes to ensure consistent use across the organization. The implementation narrative for ORBCOMM centers on web embedded conferencing, operationalizing Cisco Webex Meetings to meet both customer engagement and internal communication requirements.
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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ORBCOMM Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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ORBCOMM CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ORBCOMM IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at ORBCOMM
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director, Financial Planning & Performance Management | Director | Finance | |
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Director, Information Technology | Director | IT | |
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Vice President of Sales Operations | VP | Sales | |
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Apps Being Evaluated by ORBCOMM Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ORBCOMM IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ORBCOMM digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD ORBCOMM Technographics
ORBCOMM is a Media organization based in United States,
with around 800 employees and annual revenues of $186.0 million.
ORBCOMM operates a diverse technology stack with applications such as
Drift AI Chatbot, MicroStrategy ONE Analytics and Cisco Webex Meetings,
covering areas like Chatbots and Conversational AI, Analytics and BI and Audio Video and Web Conferencing.
ORBCOMM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Drift, MicroStrategy and Cisco Systems.
ORBCOMM recently adopted applications including
Zoominfo Platform in 2022, Drift AI Chatbot in 2021 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ORBCOMM’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ORBCOMM’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ORBCOMM technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.