Bengaluru, 560068,
India
Origin Call Center Technographics
Origin Call Center Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Origin Call Center and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Origin Call Center employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Origin Call Center has purchased the following applications: Microsoft 365 for Collaboration in 2019, Ameyo Voice Logger System for Call Center in 2016, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Origin Call Center is running and its propensity to invest more and deepen its relationship with Microsoft , Ameyo , Lumen Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Origin Call Center revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Origin Call Center intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Origin Call Center Tech Stack and Enterprise Applications
Origin Call Center Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Origin Call Center implemented Microsoft 365 to provide Collaboration capabilities across its India-based operations. The deployment covered the company population of approximately 100 employees, targeting contact center agents and back-office teams in the communications business, and the company references Microsoft 365 assets on its public website. Microsoft 365 was provisioned as a cloud tenant with per-user licensing configured for the organization.
The implementation emphasized core Microsoft 365 modules, including Exchange Online for email, Microsoft Teams for real-time collaboration and meetings, and SharePoint Online with OneDrive for document management and content sharing. Identity and access were managed through Azure Active Directory with centralized tenant administration used to enforce security, compliance and user lifecycle policies across departments. Operational governance relied on the Microsoft 365 admin center for user provisioning, role-based administration and baseline retention settings, while Collaboration workflows were integrated into daily agent and support processes.
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Origin Call Center CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ameyo | Legacy | Ameyo Voice Logger System | Call Center | CRM | n/a | 2016 | 2016 |
In 2016 Origin Call Center deployed the Ameyo Voice Logger System to support its Call Center operations and campaign management. The implementation centralized voice logging with integrated inbound and outbound contact handling while exposing multichannel capabilities for e-mail, SMS, and chat that could be used in conjunction or separately depending on individual projects.
The Ameyo Voice Logger System configuration included campaign orchestration and agent assignment functionality, enabling multiple campaigns to run concurrently in the same geography with either the same agents or different agents assigned per campaign. Functional modules implemented encompass voice recording and logging, inbound automatic call distribution and routing, outbound dialer workflows, and multichannel interaction handling for e-mail, SMS, and chat.
Operational coverage targeted contact center teams responsible for customer support and campaign execution, with the deployment supporting project-based channel selection and flexible agent allocation. The architecture combined voice logging and campaign orchestration typical of Call Center platforms, aligning interaction routing and recording with multichannel customer engagement.
Governance focused on campaign level control and workflow configuration, enabling administrators to specify channel combinations and agent assignments per project while maintaining centralized visibility into interactions through the Ameyo Voice Logger System. This approach supported Origin Call Center business functions in customer engagement, campaign operations, and contact center management without introducing references to prior named platforms.
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Origin Call Center IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
In 2019, Origin Call Center implemented Microsoft Azure Cloud Services for Application Hosting and Computing Services. The deployment is used on their website to host public-facing web content and associated application workloads, establishing Microsoft Azure Cloud Services as the platform for application hosting and compute for the company.
Configuration and operational scope center on web hosting, scalable compute and persistent storage to support the company website and related application processes, with cloud resource provisioning managed by internal IT staff. The implementation emphasizes application lifecycle hosting capabilities typical of Application Hosting and Computing Services, including compute provisioning, storage allocation and application deployment orchestration, and it is operated in the context of Origin Call Center’s India-based operations.
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Origin Call Center CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
|
Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Origin Call Center
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|---|---|---|---|---|---|---|
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Apps Being Evaluated by Origin Call Center Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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