Orland Fire Protection
9790 W. 151st Street,
Orland Park, 60462, IL,
United States
Orland Park, 60462, IL,
United States
1 708-349-0074
Government
Orland Fire Protection Technographics
Orland Fire Protection Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Orland Fire Protection and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 135 Orland Fire Protection employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Orland Fire Protection has purchased the following applications: CentralSquare Unify for Collaboration in 2024, Ecwid for eCommerce in 2021, FreshDesk Customer Support for Customer Support in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Orland Fire Protection is running and its propensity to invest more and deepen its relationship with CentralSquare , Ecwid , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Orland Fire Protection revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Orland Fire Protection intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Orland Fire Protection Tech Stack and Enterprise Applications
Orland Fire Protection Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CentralSquare | Legacy | CentralSquare Unify | Collaboration | Collaboration | n/a | 2024 | 2024 |
In 2024, Orland Fire Protection implemented CentralSquare Unify, a Collaboration application, to coordinate dispatch operations across south suburban Chicago. The deployment ties Orland Park Fire Protection District and about 20 participating communities into a shared interoperability layer funded through a $600,000 state grant, with coverage cited for municipalities such as Blue Island, Palos, Tinley Park and surrounding areas in Will County.
CentralSquare Unify was configured to automate backup requests for units in neighboring communities, introducing an automated mutual aid workflow and real time unit availability signals into existing dispatch routines. The implementation emphasized an interoperability module that links disparate computer aided dispatch systems so dispatch centers can route the closest or best prepared unit without manual phone calls.
Integrations focus on connecting multiple, heterogeneous computer aided dispatch systems used by different agencies, enabling cross agency request and acknowledgement flows at the dispatch operations layer. The system operates across dispatch centers and fire departments, shifting coordination from manual interagency calls to electronic request and response orchestration.
Governance and rollout followed a three year project trajectory, with Orland Park Fire Protection District spearheading coordination and the phased inclusion of neighboring departments. The procurement and deployment model intentionally avoided requiring uniform replacement of local computer aided dispatch systems, enabling interoperability without wholesale system replacement.
Reported outcomes include an expected reduction in response times by an average of two minutes per call, and CentralSquare Unify was noted as the first deployment of this type in Illinois while having prior deployments in the national capital region. The Orland Fire Protection CentralSquare Unify Collaboration implementation centers on dispatch operations, automated backup request workflows and cross agency interoperability.
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Orland Fire Protection eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ecwid | Legacy | Ecwid | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021 Orland Fire Protection implemented Ecwid to deliver eCommerce capabilities on its public website. The deployment uses the Ecwid embedded storefront to present a product and service catalog, a client side shopping cart, and the Ecwid hosted checkout and order management interface, with configuration and catalog maintenance performed through the Ecwid control panel.
The implementation is scoped to the public facing website and supports online ordering and order capture as the primary business function. Administrative governance has been centered on Ecwid user roles for catalog updates and order processing, and operational staff access order and customer data through the Ecwid management console to reconcile online transactions with existing operational workflows.
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Orland Fire Protection CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2024 | 2024 |
In 2024, Orland Fire Protection implemented FreshDesk Customer Support. The cloud hosted FreshDesk Customer Support instance is embedded on their website https://www.orlandfire.org/ to centralize citizen and vendor inquiries into a single ticketing stream. This deployment sits within the Customer Support application category and is used to formalize web based intake from the public portal and contact forms. The implementation establishes a primary channel for public facing requests and internal routing.
Core configuration centers on ticket management, a web widget and self service portal, email routing and a knowledge base to classify and queue requests for follow up. Operational scope focuses on customer service and public information functions within the municipality, with defined ticket ownership and escalation workflows configured in FreshDesk Customer Support. Governance includes documented triage procedures and role based assignment rules, rolled out to staff responsible for web based inquiries. Integrations beyond the website are not specified.
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Marketing Automation | CRM |
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2020 | 2020 |
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Orland Fire Protection IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Orland Fire Protection
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Orland Fire Protection Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Orland Fire Protection IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Orland Fire Protection digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Orland Fire Protection Technographics
Orland Fire Protection is a Government organization based in United States,
with around 135 employees and annual revenues of $15.0 million.
Orland Fire Protection operates a diverse technology stack with applications such as
CentralSquare Unify, Ecwid and FreshDesk Customer Support,
covering areas like Collaboration, eCommerce and Customer Support.
Orland Fire Protection has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CentralSquare, Ecwid and Freshworks.
Orland Fire Protection recently adopted applications including
CentralSquare Unify in 2024, FreshDesk Customer Support in 2024 and Ecwid in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Orland Fire Protection’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Orland Fire Protection’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Orland Fire Protection technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.