Ramat Gan, 5252006,
Israel
Overwolf Technographics
Overwolf Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Overwolf and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 90 Overwolf employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Overwolf has purchased the following applications: Fiverr Enterprise for Contingent Labor Management in 2018, FreshDesk Customer Support for Customer Support in 2020, StackPath CDN for Content Delivery Network in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Overwolf is running and its propensity to invest more and deepen its relationship with Fiverr , Freshworks , PubMatic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Overwolf revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Overwolf intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Overwolf Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiverr | Legacy | Fiverr Enterprise | Contingent Labor Management | HCM | n/a | 2018 | 2018 |
In 2018, Overwolf implemented Fiverr Enterprise for Contingent Labor Management to centralize sourcing and engagement of external talent. The deployment served as the vendor-managed platform for procuring and managing project-based contractors aligned to the company’s professional services needs.
The implementation focused on category-aligned functional capabilities typical of Contingent Labor Management, including talent marketplace access, vendor lifecycle management, contractor onboarding and verification, engagement and work order management, contract and invoice processing, and compliance tracking. Fiverr Enterprise was configured to support request to hire workflows, role-based access to contractor records, and standardized contractor documentation and billing templates.
Governance centered on formalizing approval workflows and contractor controls within the platform, establishing consistent processes for requester approvals, engagement terms, and documentation retention. Overwolf’s inclusion as a customer on the Fiverr Business website provides an external signal for this implementation of Fiverr Enterprise for Contingent Labor Management.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Overwolf implemented FreshDesk Customer Support as its Customer Support solution on the company website. The rollout focused on embedding FreshDesk Customer Support into web touchpoints to capture user issues and centralize inbound inquiries into a single support intake channel.
Configuration work emphasized ticketing workflows, automated case routing, priority queues and a searchable knowledge base, reflecting standard Customer Support functional modules. FreshDesk Customer Support was configured to support triage rules and automation for routing and escalation, aligning support operations with repeatable case management processes.
The implementation integrated the support interface directly into the Overwolf website to enable in-context issue capture and a web-based help portal for end users. Operational coverage was centered on the customer support function, consolidating user reports and public site feedback into the FreshDesk Customer Support instance for resolution tracking.
Governance established centralized ticket routing, documented response procedures and knowledge base editorial controls to standardize support responses and handoffs. Ownership was assigned to the support team to manage workflows, ticket prioritization and ongoing configuration of the FreshDesk Customer Support environment.
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| StackPath | Legacy | StackPath CDN | Content Delivery Network | IaaS | n/a | 2022 | 2022 |
In 2022, Overwolf implemented StackPath CDN to accelerate delivery of web assets on its public website. The StackPath CDN implementation serves as Overwolf's Content Delivery Network for static assets, images, JavaScript, and other front-end resources, providing edge caching, HTTP optimization, and TLS termination. Overwolf StackPath CDN Content Delivery Network was adopted to support web asset delivery and front-end performance across user-facing pages.
The deployment was configured for origin pull from Overwolf web servers and included cache-control policies, CDN cache purges, and SSL certificate management integrated into web operations. Operational ownership is with product and web engineering teams who manage configuration, cache rules, and rollout of asset changes on the website. Integrations are focused on the public website asset delivery pipeline, reflecting the recorded use of StackPath CDN on Overwolf's site.
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IT Decision Makers and Key Stakeholders at Overwolf
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Overwolf Executives
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