Oxford City Council
St Aldate's Chambers 109 St Aldate's,
Oxford, OX1 1DS,
United Kingdom
Oxford, OX1 1DS,
United Kingdom
44 18 6524 9811
Government
Oxford City Council Technographics
Oxford City Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Oxford City Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 Oxford City Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Oxford City Council has purchased the following applications: MHR iTrent Payroll for Payroll in 2014, Tawk.to for Chatbots and Conversational AI in 2018, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Oxford City Council is running and its propensity to invest more and deepen its relationship with MHR (formerly MidlandHR) , Tawk.to , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Oxford City Council revenues, which have grown to $320.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Oxford City Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Oxford City Council Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent Payroll | Payroll | HCM | n/a | 2014 | 2010 |
In 2014, Oxford City Council implemented MHR iTrent Payroll, a Payroll application to centralize council payroll operations. A system specialist embedded in the payroll team was responsible for the deployment and ongoing development of MHR iTrent Payroll, focusing on aligning the system to corporate objectives, maximising the skill levels of key users, promoting knowledge of the system throughout the organisation, and improving the accuracy of information held.
Implementation work concentrated on configuring payroll processing workflows and data validation controls consistent with standard Payroll application capabilities, while establishing user training, documentation and knowledge transfer to raise key user competence. Governance adjustments emphasized the system specialist role within the payroll team to own configuration and validation, and the rollout promoted cross functional awareness across HR and wider council operational units.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Oxford City Council deployed Tawk.to as a Chatbots and Conversational AI capability on its public website to provide web-based visitor messaging and live chat functionality. The deployment placed Tawk.to as the primary conversational interface for citizen-facing inquiries on the council site, embedding the Tawk.to widget directly into service pages to capture real-time questions and initiate agent interactions.
Configuration focused on typical Chatbots and Conversational AI modules, including a browser-based live chat widget, agent dashboard for handling concurrent chats, automated welcome messaging and canned responses to accelerate first-contact resolution, and chat transcript capture for audit and review. The implementation emphasized lightweight, client-side integration consistent with council website architecture and the operational need for immediate web engagement.
Operational coverage centered on citizen services and customer service functions delivered via the public website, with access granted to web support staff and service agents responsible for inbound web inquiries. Governance practices aligned with web channel management, including agent account provisioning, conversation moderation, transcript logging, and configured escalation workflows to ensure conversations were tracked and routed within existing council support processes.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Oxford City Council implemented Hotjar on its public website. The Hotjar implementation was used to support Customer Experience initiatives by capturing user behavior to inform web design and content decisions.
The deployment used client-side instrumentation to collect heatmaps, session recordings, funnel analysis and on-page feedback tools, aligning with standard Customer Experience functional workflows for website behavior analytics. Hotjar was configured to instrument public-facing pages and transactional forms to surface usability patterns and on-page feedback.
Operational ownership rested with the council digital services and communications teams, focusing measurement on citizen-facing services and online transactions. The implementation functioned as a front-end analytics layer, providing qualitative behavioral data to inform service teams without introducing named back-end integrations.
Governance emphasis centered on web analytics workflows and public sector privacy expectations, requiring coordination between digital teams and service owners to manage consent, sampling and data handling consistent with council policies. The narrative reflects a typical municipal adoption of Hotjar for Customer Experience on a public website.
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Marketing Automation | CRM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
|
2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Oxford City Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Oxford City Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Oxford City Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Oxford City Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Oxford City Council Technographics
Oxford City Council is a Government organization based in United Kingdom,
with around 1300 employees and annual revenues of $320.0 million.
Oxford City Council operates a diverse technology stack with applications such as
MHR iTrent Payroll, Tawk.to and Hotjar,
covering areas like Payroll, Chatbots and Conversational AI and Customer Experience.
Oxford City Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as MHR (formerly MidlandHR), Tawk.to and Contentsquare.
Oxford City Council recently adopted applications including
Intuit Mailchimp in 2021, Amazon SES in 2021 and Rackspace Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Oxford City Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Oxford City Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Oxford City Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.