Pacific Life
700 Newport Center Dr,
Newport Beach, 92660, CA,
United States
Newport Beach, 92660, CA,
United States
1 949-219-3011
Insurance
Pacific Life Technographics
Pacific Life Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pacific Life and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Pacific Life employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pacific Life has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2016, Employee Navigator PTO Tracking for Absence and Leave Management in 2024, AppWorx Workload Automation for Business Process Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pacific Life is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Thomson Reuters or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pacific Life revenues, which have grown to $16.01 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pacific Life intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pacific Life Tech Stack and Enterprise Applications
Pacific Life ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016 Pacific Life implemented Oracle PeopleSoft ERP as a PeopleSoft 9.2 Finance upgrade, targeting a centralized financial platform to support accounts receivable, accounts payable, and general ledger functions. The rollout focused on ERP Financial capabilities to standardize core finance processing and reconciliation across the insurance finance organization.
Configuration and functional scope included PeopleSoft AR, AP, GL and Cash Management modules, with orchestration of voucher generation, posting and payment dispatch through Financial Gateway. The implementation included automation with the PeopleSoft Test Framework for smoke, security and end to end test runs, and SQL based data validation against an ORACLE database using SQL Developer.
Integrations explicitly instrumented during the program included Control-M batch scheduling to process CST external files through a PeopleSoft preprocessor bolt on application, ingestion of Lawson cash files into PeopleSoft Cash Management, and use of ServiceNow to document and manage the change release process. Test lifecycle tooling and reporting were managed with HP ALM and HPQC, which hosted test plans, execution tracking and dashboard reporting for managers and business stakeholders at the Newport Beach, CA finance site.
Program governance emphasized a structured QA test lead model, weekly core test team meetings for planning and execution, and cross functional defect triage with project managers and developers. Testing responsibilities covered system, integration, and end to end testing, coordination of multiple testers, verification of release readiness, and provision of post Go Live functional support.
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ERP Financial | ERP |
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2023 | 2024 |
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Expense Management | ERP |
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2015 | 2015 |
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Tax Management | ERP |
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2023 | 2023 |
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Pacific Life HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employee Navigator | Legacy | Employee Navigator PTO Tracking | Absence and Leave Management | HCM | n/a | 2024 | 2024 |
In 2024, Pacific Life implemented Employee Navigator PTO Tracking as part of its broader Employee Navigator deployment. The Employee Navigator PTO Tracking supports Absence and Leave Management and interfaces with benefits enrollment and plan API connectivity used by brokers in the United States.
The deployment combined time off tracking capabilities including PTO balances, accrual scheduling, and approval workflows typical of Absence and Leave Management systems with the vendor's benefits enrollment modules. Configuration focused on aligning PTO policies with HR recordkeeping and automating status transitions between HR case states.
Integrations were centered on Employee Navigator plan APIs that power benefits enrollment and broker workflows, producing near zero rate errors and enabling cases to move from sold to ready to enroll in under 24 hours. Operational scope emphasized HR and benefits administration teams supporting U.S. broker channels.
Governance emphasized centralized configuration of absence policies and enrollment triggers to maintain data fidelity across enrollment and leave workflows, with rollout directed at HR and benefits operations. PTO tracking usage is inferred as part of Employee Navigator's broader HR and benefits suite for HR and process area coverage at Pacific Life, a 4000 employee insurer.
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Applicant Tracking System | HCM |
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2011 | 2011 |
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Benefits Administration | HCM |
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2018 | 2018 |
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Benefits Administration | HCM |
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2025 | 2025 |
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Employee Engagement | HCM |
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2022 | 2022 |
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Employee Experience | HCM |
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2023 | 2023 |
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Onboarding | HCM |
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2024 | 2024 |
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Pacific Life ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 Pacific Life implemented AppWorx Workload Automation as a key orchestration and scheduling layer within its Business Process Management environment to support ETL and batch workload coordination. AppWorx Workload Automation was deployed to orchestrate complex ETL chains that fed a new business and underwriting data warehouse supporting underwriting, policy administration, workflow management, and agency management functions.
The implementation configured AppWorx Workload Automation to drive Informatica PowerCenter mappings, workflows, and mapplets, coordinating session runs, error handling, and dependency sequencing alongside cron and Windows batch schedules. Functional capabilities emphasized workload scheduling, automated job dependencies, parameterization of ETL jobs, and operational monitoring of long running data pipelines that executed complex SQL and PL SQL stored procedures and reusable transformation logic.
Integrations were explicit and wide reaching, AppWorx Workload Automation interfaced with Informatica PowerCenter 9x, Oracle 11g, DB2 LUW, Microsoft SQL Server 2008, and flat file sources, and it scheduled extracts originating from systems named in project artifacts such as Genius, Cyber life, Sequence, and Performance plus. The operational toolchain included ServiceNow for incident management, GITLab for configuration and code delivery, TOAD and Oracle SQL Developer for database work, and soapUI for integration testing, reflecting a cross functional orchestration footprint across data engineering and application teams.
Governance and process changes accompanied the rollout, with AppWorx integrated into delivery management processes for code delivery, review, and release management, supported by impact analysis, unit testing, technical and business sign off, and configuration management. Operational practices emphasized session monitoring, performance tuning of ETL and database components, maintenance of knowledge management artifacts for defect prevention, and structured testing across integration, regression, and user acceptance phases.
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Insurance Policy Administration | ERP Services and Operations |
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2021 | 2023 |
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Pacific Life Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2018 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Data Warehouse | Analytics and BI |
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2023 | 2023 |
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Pacific Life Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Pacific Life Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Pacific Life SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Inventory Management | SCM |
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2019 | 2019 |
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Pacific Life CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2007 | 2007 |
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Sales Automation, Sales Engagement | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2020 | 2020 |
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Pacific Life EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2023 | 2024 |
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Financial Consolidation and Close | EPM |
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2015 | 2015 |
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Pacific Life ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2013 | 2013 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Pacific Life Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2016 | 2016 |
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Pacific Life PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Pacific Life Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2022 | 2022 |
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Pacific Life SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2015 | 2015 |
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Pacific Life TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2006 | 2006 |
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Critical Event Management | TRM |
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2018 | 2018 |
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Risk Management | TRM |
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2009 | 2009 |
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Risk Management | TRM |
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2014 | 2014 |
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Risk Management | TRM |
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2000 | 2000 |
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Risk Management | TRM |
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2019 | 2019 |
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Treasury Management | TRM |
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2023 | 2023 |
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Pacific Life IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Pacific Life CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Pacific Life
| First Name | Last Name | Title | Function | Department | Phone | |
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AVP, Advanced Analytics | VP | IT | |
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MicroStrategy Senior Developer | Manager | IT | |
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Director - Financial Systems & Business Intelligence | Director | IT | |
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CMO, SVP Sales | CXO | Finance | |
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AVP Sales Operations | VP | Sales | |
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Vice President, Retail Sales | VP | Sales | |
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Executive Vice President Chief Operating Officer | CXO | Finance | |
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Vice President, Operations | VP | Operations | |
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Chairman and Chief Executive Officer | CXO | Finance | |
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VP Field Support and Operations | VP | Operations | |
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Vice President, Human Resources | VP | HR | |
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Vice President Human Resources | VP | HR | |
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Assistant Vice President, Benefits, Payroll and HR Services | VP | HR | |
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Asst Vice President Customer Experience | Market Strategy | Strategic Analytics | VP | Customer Service | |
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Director - Customer Experience Strategy | Director | Customer Service | |
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Chief Customer Experience Officer | CXO | Customer Service | |
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Customer Experience Manager - Strategy | Manager | Customer Service | |
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VP, Sales Strategy & Enablement | VP | Sales | |
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AVP, Sales Enablement | VP | Sales | |
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National Sales Manager-Select Markets Channel | Manager | Sales | |
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Senior Director, Sales Solutions Desk | Director | Sales | |
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Senior Compensation Consultant | Manager | HR | |
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Senior Compensation Consultant | Manager | HR | |
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Director of Actuarial & Quantitative Modeling | Director | Risk | |
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Director & Actuary, Assumptions & Risk Analytics | Director | Risk | |
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Director & Actuary | Director | Risk | |
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AVP & Actuary | VP | Risk | |
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Director of Finance | Director | Finance | |
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Director of Accounting Operations | Director | Finance | |
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Assistant Vice President, Divisional Accounting and Reporting | VP | Finance | |
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Investment Management Accounting and Reporting | Manager | Investment | |
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Accounting Manager | Manager | Finance | |
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Director, Global Investment Group | Director | Investment | |
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Deputy Chief Investment Officer Private Assets, Investments | CXO | Investment | |
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Investment Manager | Manager | Investment | |
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Senior Vice President & Treasurer | VP | Treasury | |
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Chief Financial Officer | CXO | Finance | |
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SVP - Head of Financial Management & CAO | VP | Finance | |
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Director, Finance Technology | Director | Finance | |
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Director of Enterprise Financial Solutions | Director | Finance | |
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Director of Finance And Accounting | Director | Finance | |
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Manager Financial Systems Admin and Process Improvement | Manager | Finance | |
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Sr Financial Systems and Process Improvement Anaylst | Non Manager | Finance | |
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Director, Procurement Operations | Director | Procurement | |
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AVP, Enterprise Financial Solutions | VP | Finance | |
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IT Director | Director | IT | |
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Head of IT Technology Platform Operations | Director | IT | |
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IT Manager | Manager | IT | |
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Manager, Cloud Platform Engineering | Manager | IT | |
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Apps Being Evaluated by Pacific Life Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pacific Life IT executives and key decision makers. This section highlights Pacific Life's latest recorded technology evaluations, including State Street PAM for Investments for Portfolio and Investment Management on 2026-02-24, ServiceTitan for Field Service Management on 2025-11-06, and BlackRock Aladdin for Portfolio and Investment Management on 2025-10-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pacific Life digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-24 | Pacific Life | Evaluated | State Street Corporation | State Street PAM for Investments | Portfolio and Investment Management | Investment Management |
| 2025-11-06 | Pacific Life | Evaluated | ServiceTitan | ServiceTitan | Field Service Management | ERP Services and Operations |
| 2025-10-18 | Pacific Life | Evaluated | BlackRock | BlackRock Aladdin | Portfolio and Investment Management | Investment Management |
FAQ - APPS RUN THE WORLD Pacific Life Technographics
Pacific Life is a Insurance organization based in United States,
with around 4000 employees and annual revenues of $16.01 billion.
Pacific Life operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Employee Navigator PTO Tracking and AppWorx Workload Automation,
covering areas like ERP Financial, Absence and Leave Management and Business Process Management.
Pacific Life has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Employee Navigator and Broadcom.
Pacific Life recently adopted applications including
Benefitfirst in 2025, Employee Navigator PTO Tracking in 2024 and Employee Navigator New Hire Onboarding in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pacific Life’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pacific Life’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pacific Life technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.