Pacific Life
700 Newport Center Dr,
Newport Beach, 92660, CA,
United States
Newport Beach, 92660, CA,
United States
1 949-219-3011
Insurance
Pacific Life Technographics
Pacific Life Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pacific Life and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Pacific Life employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pacific Life has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2016, Employee Navigator PTO Tracking for Absence and Leave Management in 2024, AppWorx Workload Automation for Business Process Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pacific Life is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Thomson Reuters or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pacific Life revenues, which have grown to $16.01 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pacific Life intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pacific Life Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016 Pacific Life implemented Oracle PeopleSoft ERP as a PeopleSoft 9.2 Finance upgrade, targeting a centralized financial platform to support accounts receivable, accounts payable, and general ledger functions. The rollout focused on ERP Financial capabilities to standardize core finance processing and reconciliation across the insurance finance organization.
Configuration and functional scope included PeopleSoft AR, AP, GL and Cash Management modules, with orchestration of voucher generation, posting and payment dispatch through Financial Gateway. The implementation included automation with the PeopleSoft Test Framework for smoke, security and end to end test runs, and SQL based data validation against an ORACLE database using SQL Developer.
Integrations explicitly instrumented during the program included Control-M batch scheduling to process CST external files through a PeopleSoft preprocessor bolt on application, ingestion of Lawson cash files into PeopleSoft Cash Management, and use of ServiceNow to document and manage the change release process. Test lifecycle tooling and reporting were managed with HP ALM and HPQC, which hosted test plans, execution tracking and dashboard reporting for managers and business stakeholders at the Newport Beach, CA finance site.
Program governance emphasized a structured QA test lead model, weekly core test team meetings for planning and execution, and cross functional defect triage with project managers and developers. Testing responsibilities covered system, integration, and end to end testing, coordination of multiple testers, verification of release readiness, and provision of post Go Live functional support.
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ERP Financial | ERP Financial Management |
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2023 | 2024 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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Tax Management | ERP Financial Management |
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2023 | 2023 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employee Navigator | Legacy | Employee Navigator PTO Tracking | Absence and Leave Management | HCM | n/a | 2024 | 2024 |
In 2024, Pacific Life implemented Employee Navigator PTO Tracking as part of its broader Employee Navigator deployment. The Employee Navigator PTO Tracking supports Absence and Leave Management and interfaces with benefits enrollment and plan API connectivity used by brokers in the United States.
The deployment combined time off tracking capabilities including PTO balances, accrual scheduling, and approval workflows typical of Absence and Leave Management systems with the vendor's benefits enrollment modules. Configuration focused on aligning PTO policies with HR recordkeeping and automating status transitions between HR case states.
Integrations were centered on Employee Navigator plan APIs that power benefits enrollment and broker workflows, producing near zero rate errors and enabling cases to move from sold to ready to enroll in under 24 hours. Operational scope emphasized HR and benefits administration teams supporting U.S. broker channels.
Governance emphasized centralized configuration of absence policies and enrollment triggers to maintain data fidelity across enrollment and leave workflows, with rollout directed at HR and benefits operations. PTO tracking usage is inferred as part of Employee Navigator's broader HR and benefits suite for HR and process area coverage at Pacific Life, a 4000 employee insurer.
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Applicant Tracking System | HCM |
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2011 | 2011 |
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Benefits Administration | HCM |
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2018 | 2018 |
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Benefits Administration | HCM |
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2025 | 2025 |
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Employee Engagement | HCM |
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2022 | 2022 |
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Employee Experience | HCM |
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2023 | 2023 |
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Onboarding | HCM |
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2024 | 2024 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 Pacific Life implemented AppWorx Workload Automation as a key orchestration and scheduling layer within its Business Process Management environment to support ETL and batch workload coordination. AppWorx Workload Automation was deployed to orchestrate complex ETL chains that fed a new business and underwriting data warehouse supporting underwriting, policy administration, workflow management, and agency management functions.
The implementation configured AppWorx Workload Automation to drive Informatica PowerCenter mappings, workflows, and mapplets, coordinating session runs, error handling, and dependency sequencing alongside cron and Windows batch schedules. Functional capabilities emphasized workload scheduling, automated job dependencies, parameterization of ETL jobs, and operational monitoring of long running data pipelines that executed complex SQL and PL SQL stored procedures and reusable transformation logic.
Integrations were explicit and wide reaching, AppWorx Workload Automation interfaced with Informatica PowerCenter 9x, Oracle 11g, DB2 LUW, Microsoft SQL Server 2008, and flat file sources, and it scheduled extracts originating from systems named in project artifacts such as Genius, Cyber life, Sequence, and Performance plus. The operational toolchain included ServiceNow for incident management, GITLab for configuration and code delivery, TOAD and Oracle SQL Developer for database work, and soapUI for integration testing, reflecting a cross functional orchestration footprint across data engineering and application teams.
Governance and process changes accompanied the rollout, with AppWorx integrated into delivery management processes for code delivery, review, and release management, supported by impact analysis, unit testing, technical and business sign off, and configuration management. Operational practices emphasized session monitoring, performance tuning of ETL and database components, maintenance of knowledge management artifacts for defect prevention, and structured testing across integration, regression, and user acceptance phases.
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Insurance Policy Administration | ERP Services and Operations |
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2021 | 2023 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2014 | 2018 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Data Warehouse | Analytics and BI |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Inventory Management | SCM |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2007 | 2007 |
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Sales Automation, Sales Engagement | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2023 | 2024 |
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Financial Consolidation and Close | EPM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2013 | 2013 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2016 | 2016 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2022 | 2022 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2006 | 2006 |
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Critical Event Management | TRM |
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2018 | 2018 |
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Risk Management | TRM |
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2009 | 2009 |
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Risk Management | TRM |
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2014 | 2014 |
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Risk Management | TRM |
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2000 | 2000 |
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Risk Management | TRM |
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2019 | 2019 |
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Treasury Management | TRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Pacific Life
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Pacific Life Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pacific Life IT executives and key decision makers. This section highlights Pacific Life's latest recorded technology evaluations, including State Street PAM for Investments for Portfolio and Investment Management on 2026-02-24, ServiceTitan for Field Service Management on 2025-11-06, and BlackRock Aladdin for Portfolio and Investment Management on 2025-10-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pacific Life digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Pacific Life Technographics
Pacific Life is a Insurance organization based in United States,
with around 4000 employees and annual revenues of $16.01 billion.
Pacific Life operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Employee Navigator PTO Tracking and AppWorx Workload Automation,
covering areas like ERP Financial, Absence and Leave Management and Business Process Management.
Pacific Life has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Employee Navigator and Broadcom.
Pacific Life recently adopted applications including
Benefitfirst in 2025, Employee Navigator PTO Tracking in 2024 and Employee Navigator New Hire Onboarding in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pacific Life’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pacific Life’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pacific Life technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.