Packages
Shahrah-e-Roomi P.O. Amer-sidhu,
Lahore, 54760,
Pakistan
Lahore, 54760,
Pakistan
92 42 35 81 1541
Manufacturing
Packages Technographics
Packages Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Packages and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3271 Packages employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Packages has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2022, WooCommerce for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Packages is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Packages revenues, which have grown to $355.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Packages intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Packages Tech Stack and Enterprise Applications
Packages AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Packages deployed LiveChat on their corporate website to introduce a web-based conversational interface for customer interactions. The deployment leverages LiveChat as a Chatbots and Conversational AI solution to provide real time messaging and visitor engagement on the public site.
The implementation centers on a LiveChat web widget embedded in site pages, configured for agent routing, session management, and persistent chat transcripts. Typical functional capabilities implemented include automated greeting messages, canned responses for common queries, offline message capture, and visitor context capture such as page history and referrer information, all consistent with Chatbots and Conversational AI platform patterns. LiveChat analytics and reporting features are used to monitor chat volume and agent activity within the application.
Operationally the LiveChat deployment targets customer facing functions including customer support and sales inquiry handling through the website channel, with agent queues and messaging workflows governing day to day operations. Governance focuses on standardizing response templates and chat handling procedures to align agent behavior with customer service processes, while configuration remains web hosted and managed through the LiveChat application. LiveChat is instrumented as the primary conversational channel on Packages website for real time customer engagement.
|
Packages Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Packages implemented Microsoft 365 as its primary Collaboration platform. The Pakistan based manufacturing company with 3,271 employees deployed Microsoft 365 to standardize productivity, messaging, and document collaboration across corporate functions.
The Microsoft 365 deployment includes core Collaboration components commonly used in enterprise environments, specifically Exchange Online for email, SharePoint Online for intranet and document management, Microsoft Teams for real time collaboration, OneDrive for endpoint file sync, and Office web and desktop apps for authoring. Configuration is oriented toward document lifecycle management, team collaboration spaces, and centralized content publishing workflows that support manufacturing operational needs.
Public references on the Packages website show Microsoft 365 assets are provisioned and used in web facing contexts, indicating the tenant supports both internal collaboration and select external content workflows. Operational coverage centers on corporate departments including IT, finance, HR, commercial, and engineering, where Collaboration functionality addresses messaging, file sharing, meeting orchestration, and content delivery.
Governance and rollout reflect standard Microsoft 365 patterns with centralized tenant administration, role based access controls, and policy driven document sharing and retention to align with corporate IT and compliance processes. The implementation positions Microsoft 365 as the central Collaboration layer within Packages application landscape and corporate productivity workflows.
|
Packages eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021, Packages deployed WooCommerce on its public website, using WooCommerce as the organization’s primary eCommerce platform. The implementation positions WooCommerce, provided by Automattic, to manage the company storefront and online product presence within Packages’ web estate.
The deployment configures core eCommerce modules including product catalog and SKU management, pricing and promotional rules, shopping cart and checkout flows, customer account management, and basic inventory controls. Order capture and checkout orchestration are managed through the WooCommerce administration interface and the site-level CMS workflows.
Built on a WordPress-based website, the WooCommerce implementation is aligned to standard eCommerce integration patterns, linking storefront order events to external payment processing, shipping configuration and tax calculation workflows, and order notification streams. Operational coverage centers on online sales and customer order management, interfacing with fulfillment and customer service procedures.
Governance is exercised through web and e-commerce operations, with product updates, pricing changes and release management administered via the website CMS and WooCommerce admin console. The narrative reflects Packages WooCommerce eCommerce implementation scope, modules and operational ownership as visible on the public site.
|
Packages CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation | CRM |
|
2025 | 2025 |
|
Packages IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Packages
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Packages Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Packages IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Packages digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Packages Technographics
Packages is a Manufacturing organization based in Pakistan,
with around 3271 employees and annual revenues of $355.0 million.
Packages operates a diverse technology stack with applications such as
LiveChat, Microsoft 365 and WooCommerce,
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
Packages has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Microsoft and Automattic.
Packages recently adopted applications including
Cloud Tenants S&D E-suite in 2025, Microsoft 365 in 2022 and WooCommerce in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Packages’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Packages’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Packages technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.