Papara Turkey
Burhaniye Mahallesi, Atilla Sokak No:7 İç Kapı No:1, Üsküdar,
Istanbul, 34676,
Turkey
Istanbul, 34676,
Turkey
90 850-340-03-50
Banking and Financial Services
Papara Turkey Technographics
Papara Turkey Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Papara Turkey and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 918 Papara Turkey employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Papara Turkey has purchased the following applications: Visa Authorize.Net for Payment Processing in 2020, CallCenterStudio Engagement for Employee Engagement in 2021, Ondestek Chatbot for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Papara Turkey is running and its propensity to invest more and deepen its relationship with Visa , Call Center Studio , Ondestek or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Papara Turkey revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Papara Turkey intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Papara Turkey Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Call Center Studio | Legacy | CallCenterStudio Engagement | Employee Engagement | HCM | n/a | 2021 | 2021 |
In 2021, Papara Turkey deployed CallCenterStudio Engagement to support its financial customer support operations, using the application under the Employee Engagement category. The deployment provisioned a multi location contact center and a custom IVR to centralize customer intake and agent assignment across sites.
CallCenterStudio Engagement provided a cloud based IVR layer and real time oversight console, combined with enhanced reporting capabilities. The IVR implemented self service routing and call distribution logic while the oversight console surfaced agent and queue metrics for supervisors, aligning with Employee Engagement functional workflows.
Operational coverage focused on Papara’s customer support organization across multiple locations in Turkey, impacting contact center agents and front line support management. Integrations are not described in source materials, the implementation emphasized multi site orchestration and centralized reporting for financial customer support.
The implementation improved reporting processes and reduced user waiting times across locations, and the platform reduced transaction handling friction while delivering time savings in reporting as reported by the vendor case materials. Governance shifted toward real time operational monitoring and consolidated contact center oversight using CallCenterStudio Engagement.
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Workforce Management | HCM |
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2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ondestek | Legacy | Ondestek Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Papara Turkey implemented Ondestek Chatbot on its customer facing website. The deployment uses the Ondestek Chatbot within the Chatbots and Conversational AI category to deliver automated customer engagement and conversational assistance on web channels.
The implementation centers on typical chatbot functional modules, including natural language understanding and intent classification, dialog flow orchestration, FAQ and scripted response libraries, session management, and fallback routing to human agents where required. Configuration work emphasized intent tuning and conversation design to align the Ondestek Chatbot with Papara Turkey customer inquiry patterns and common service workflows.
Operationally the Ondestek Chatbot is embedded as a web widget on Papara Turkey web properties, positioning it as the first line of customer contact for account questions and service guidance. Coverage is focused on customer service functions exposed through the website, with monitoring and conversational logs used to refine intents and response coverage.
Governance for the solution was organized around digital channels and customer support stakeholders, who manage content updates and ongoing training of the conversational models. Continuous improvement processes include review cycles for intent accuracy, script updates, and analytics instrumentation to surface gaps in automated coverage.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2020 | 2020 |
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Call Center | CRM |
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2024 | 2024 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Partner Relationship Management | CRM |
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2004 | 2004 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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Domain Name System (DNS) | IaaS |
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2016 | 2016 |
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Domain Name System (DNS) | IaaS |
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2017 | 2017 |
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Domain Name System (DNS) | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2025 | 2025 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Papara Turkey
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Papara Turkey Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Papara Turkey Technographics
Papara Turkey is a Banking and Financial Services organization based in Turkey,
with around 918 employees and annual revenues of $100.0 million.
Papara Turkey operates a diverse technology stack with applications such as
Visa Authorize.Net, CallCenterStudio Engagement and Ondestek Chatbot,
covering areas like Payment Processing, Employee Engagement and Chatbots and Conversational AI.
Papara Turkey has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Visa, Call Center Studio and Ondestek.
Papara Turkey recently adopted applications including
Proofpoint Email Security and Protection in 2025, CallCenterStudio OmniChannel in 2024 and Amplitude Behavioral Analytics Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Papara Turkey’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Papara Turkey’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Papara Turkey technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.