High Wycombe, HP10 0DF,
United Kingdom
Paradigm Housing Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Paradigm Housing Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 404 Paradigm Housing Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Paradigm Housing Group has purchased the following applications: CMSG REACT Case Management for Case Management in 2023, Microsoft 365 for Collaboration in 2019, 8x8 Contact Center for Call Center in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Paradigm Housing Group is running and its propensity to invest more and deepen its relationship with Case Management Solutions Group , Microsoft , 8x8, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Paradigm Housing Group revenues, which have grown to $208.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Paradigm Housing Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Case Management Solutions Group | Legacy | CMSG REACT Case Management | Case Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Paradigm Housing Group implemented CMSG REACT Case Management, deploying a Case Management solution to support community safety and estate management workflows across its housing stock in England. The deployment centers on structured incident intake for anti social behaviour and noise nuisance, aligning resident reporting with operational casework in a single Case Management record.
The implementation emphasizes multimedia evidence capture and streamlined case logging, using modules for incident reporting, evidence attachment ingestion, case creation, and investigation workflow orchestration consistent with Case Management capabilities. CMSG REACT Case Management is used to consolidate photos, videos, sound clips and incident logs submitted via the ASB App into case records, enabling caseworkers to sequence triage and investigation tasks within the application.
Operationally the integration connects resident-facing reporting through the ASB App with back office community safety and estate management teams, centralizing incident intake across Paradigm Housing Group properties in England. Governance and process changes include resident guidance to use the ASB App for reporting and internal routing rules to ensure submitted multimedia and incident logs are captured directly into CMSG REACT Case Management, improving evidence capture and case logging to speed investigations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 8x8, Inc. | Legacy | 8x8 Contact Center | Call Center | CRM | n/a | 2024 | 2024 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
|
2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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