Paradigm Housing Group
1 Glory Park Avenue,
High Wycombe, HP10 0DF,
United Kingdom
High Wycombe, HP10 0DF,
United Kingdom
44 30 0303-1010
Construction and Real Estate
Paradigm Housing Group Technographics
Paradigm Housing Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Paradigm Housing Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 404 Paradigm Housing Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Paradigm Housing Group has purchased the following applications: CMSG REACT Case Management for Case Management in 2023, Microsoft 365 for Collaboration in 2019, 8x8 Contact Center for Call Center in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Paradigm Housing Group is running and its propensity to invest more and deepen its relationship with Case Management Solutions Group , Microsoft , 8x8, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Paradigm Housing Group revenues, which have grown to $208.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Paradigm Housing Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Paradigm Housing Group Tech Stack and Enterprise Applications
Paradigm Housing Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Case Management Solutions Group | Legacy | CMSG REACT Case Management | Case Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Paradigm Housing Group implemented CMSG REACT Case Management, deploying a Case Management solution to support community safety and estate management workflows across its housing stock in England. The deployment centers on structured incident intake for anti social behaviour and noise nuisance, aligning resident reporting with operational casework in a single Case Management record.
The implementation emphasizes multimedia evidence capture and streamlined case logging, using modules for incident reporting, evidence attachment ingestion, case creation, and investigation workflow orchestration consistent with Case Management capabilities. CMSG REACT Case Management is used to consolidate photos, videos, sound clips and incident logs submitted via the ASB App into case records, enabling caseworkers to sequence triage and investigation tasks within the application.
Operationally the integration connects resident-facing reporting through the ASB App with back office community safety and estate management teams, centralizing incident intake across Paradigm Housing Group properties in England. Governance and process changes include resident guidance to use the ASB App for reporting and internal routing rules to ensure submitted multimedia and incident logs are captured directly into CMSG REACT Case Management, improving evidence capture and case logging to speed investigations.
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Paradigm Housing Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Paradigm Housing Group deployed Microsoft 365 as its Collaboration platform. The implementation is observable on the corporate website and serves the organization’s UK operations and corporate staff across property management and construction related business functions. Microsoft 365 was provisioned to support a centralized cloud collaboration environment for Paradigm Housing Group’s 404 employees.
Configuration emphasizes core Collaboration capabilities common to Microsoft 365, including cloud email, document collaboration and intranet capabilities, secure file sync and sharing, and unified communications functionality. Operational use is aligned to housing operations, asset management and customer service workflows, with role based access and tenant level governance applied to control collaboration and content access across departments. Tenant provisioning and account lifecycle controls appear to be the primary governance mechanisms used to manage Microsoft 365 access and permissions within the group.
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Paradigm Housing Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 8x8, Inc. | Legacy | 8x8 Contact Center | Call Center | CRM | n/a | 2024 | 2024 |
In 2024, Paradigm Housing Group deployed 8x8 Contact Center on their website to centralize inbound tenant and customer communications. The deployment positions 8x8 Contact Center as the Call Center capability for customer service and tenant support, exposing web embedded contact channels from the corporate site.
Configuration aligns with standard Call Center functional modules, including inbound voice routing, interactive voice response, intelligent queuing, agent desktop and real time reporting, and web callback and click to call widgets embedded in site pages. 8x8 Contact Center is implemented in a cloud hosted, browser based architecture that supports agent access without on premise telephony equipment.
Operational coverage focuses on customer service and property management teams who handle enquiries and service requests originating from the website, with routing rules and queue structures directing contacts to centralized agent groups. Governance emphasis is on standardizing web intake workflows and agent handling procedures to ensure consistent response across tenant support and maintenance functions.
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Marketing Automation | CRM |
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2021 | 2021 |
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Paradigm Housing Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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Paradigm Housing Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Paradigm Housing Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Paradigm Housing Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Paradigm Housing Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Paradigm Housing Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Paradigm Housing Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Paradigm Housing Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Paradigm Housing Group Technographics
Paradigm Housing Group is a Construction and Real Estate organization based in United Kingdom,
with around 404 employees and annual revenues of $208.7 million.
Paradigm Housing Group operates a diverse technology stack with applications such as
CMSG REACT Case Management, Microsoft 365 and 8x8 Contact Center,
covering areas like Case Management, Collaboration and Call Center.
Paradigm Housing Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Case Management Solutions Group, Microsoft and 8x8, Inc..
Paradigm Housing Group recently adopted applications including
8x8 Contact Center in 2024, CMSG REACT Case Management in 2023 and Atlassian Jira Service Desk in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Paradigm Housing Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Paradigm Housing Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Paradigm Housing Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.