List of CMSG REACT Case Management Customers
Henley-in-Arden, B95 5AA,
United Kingdom
Since 2010, our global team of researchers has been studying CMSG REACT Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CMSG REACT Case Management for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CMSG REACT Case Management for Case Management include: LiveWest, a United Kingdom based Construction and Real Estate organisation with 1533 employees and revenues of $352.0 million, Paradigm Housing Group, a United Kingdom based Construction and Real Estate organisation with 404 employees and revenues of $208.7 million, Dartford Borough Council, a United Kingdom based Government organisation with 300 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using CMSG REACT Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dartford Borough Council | Government | 300 | $50M | United Kingdom | Case Management Solutions Group | CMSG REACT Case Management | Case Management | 2023 | n/a |
In 2023 Dartford Borough Council implemented CMSG REACT Case Management. The deployment uses CMSG REACT Case Management as a Case Management application to support housing services, community safety and estate management workflows across the council.
The council's housing services privacy notice states the council uses The ASB App to allow residents to record, monitor and report anti-social behaviour and noise incidents to support investigations and statutory nuisance work. Module usage is inferred from that privacy notice together with CMSG product information, resulting in an integrated intake and evidence capture flow where reports and media submitted via The ASB App are ingested into CMSG REACT Case Management to populate case records, evidential attachments and investigation logs.
The implementation is UK based and scoped to housing services, community safety and estate management teams, centralizing case records and standardizing statutory nuisance investigation workflows. Governance changes centered on routing ASB reports into CMSG REACT Case Management for investigation, applying role based access and audit trails, and aligning data capture with the council privacy notice to support case handling and statutory processes.
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LiveWest | Construction and Real Estate | 1533 | $352M | United Kingdom | Case Management Solutions Group | CMSG REACT Case Management | Case Management | 2023 | n/a |
In 2023, LiveWest implemented CMSG REACT Case Management. The rollout began with a targeted pilot in July 2023 aligned to anti-social behaviour awareness activity, aimed at enabling residents to submit ASB and noise evidence directly from mobile devices.
The deployment centered on the ASB App module of CMSG REACT Case Management, identified by LiveWest and vendor material as the product used to capture resident-submitted multimedia evidence and timestamps. Functionally the ASB App supports neighbourhood-level case intake, evidence attachment, basic triage and escalation workflows for community safety and neighbourhood services, consistent with Case Management capabilities.
Operational scope for the pilot was focused on neighbourhoods and community safety teams, with the ASB App introduced during resident outreach events. The pilot reported 91 customer downloads, a LiveWest-reported indicator of early resident engagement and improved evidence collection to support neighbourhood case handling. Governance used a staged pilot model tied to the July 2023 ASB awareness activity, establishing process-level controls and an operational pattern for subsequent expansion.
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Paradigm Housing Group | Construction and Real Estate | 404 | $209M | United Kingdom | Case Management Solutions Group | CMSG REACT Case Management | Case Management | 2023 | n/a |
In 2023, Paradigm Housing Group implemented CMSG REACT Case Management, deploying a Case Management solution to support community safety and estate management workflows across its housing stock in England. The deployment centers on structured incident intake for anti social behaviour and noise nuisance, aligning resident reporting with operational casework in a single Case Management record.
The implementation emphasizes multimedia evidence capture and streamlined case logging, using modules for incident reporting, evidence attachment ingestion, case creation, and investigation workflow orchestration consistent with Case Management capabilities. CMSG REACT Case Management is used to consolidate photos, videos, sound clips and incident logs submitted via the ASB App into case records, enabling caseworkers to sequence triage and investigation tasks within the application.
Operationally the integration connects resident-facing reporting through the ASB App with back office community safety and estate management teams, centralizing incident intake across Paradigm Housing Group properties in England. Governance and process changes include resident guidance to use the ASB App for reporting and internal routing rules to ensure submitted multimedia and incident logs are captured directly into CMSG REACT Case Management, improving evidence capture and case logging to speed investigations.
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