Delhi, 110052,
India
Parasram India Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Parasram India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Parasram India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Parasram India has purchased the following applications: Sarv Call Center for Call Center in 2018, IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) for Application Hosting and Computing Services in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Parasram India is running and its propensity to invest more and deepen its relationship with Sarv , Automattic , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Parasram India revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Parasram India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sarv | Legacy | Sarv Call Center | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, Parasram India deployed Sarv Call Center on its public website to provide web-based customer contact capabilities. The implementation surfaces Sarv Call Center as an embedded web widget, creating browser-based agent consoles and click-to-call entry points directly on the corporate site, aligning with Call Center category deployment patterns for online customer engagement.
Functional coverage follows standard Call Center capabilities, including inbound call routing, interactive voice response style call flows, browser agent interfaces, call logging and reporting modules to support customer support workflows. Operational scope is concentrated on Parasram India’s online customer service function, with governance oriented around centralized contact handling and escalation workflows managed by the customer support team, and the Sarv Call Center application providing the primary front-end for customer interaction on the website.
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CRM | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Tag Management | CRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| IBM | Legacy | IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) | Application Hosting and Computing Services | IaaS | n/a | 2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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