Parcel Force UK Part of the Royal Mail Group
Magna Park Milton Keynes, Fen Street,
Milton Keynes, MK17 8EW,
United Kingdom
Milton Keynes, MK17 8EW,
United Kingdom
44 34 4800-4466
Transportation
Parcel Force UK Part of the Royal Mail Group Technographics
Parcel Force UK Part of the Royal Mail Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Parcel Force UK Part of the Royal Mail Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6500 Parcel Force UK Part of the Royal Mail Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Parcel Force UK Part of the Royal Mail Group has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, SAP SuccessFactors Employee Central for Core HR in 2018, LiveChat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Parcel Force UK Part of the Royal Mail Group is running and its propensity to invest more and deepen its relationship with SAP , LiveChat, Inc. , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Parcel Force UK Part of the Royal Mail Group revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Parcel Force UK Part of the Royal Mail Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Parcel Force UK Part of the Royal Mail Group Tech Stack and Enterprise Applications
Parcel Force UK Part of the Royal Mail Group ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018 Parcel Force UK Part of the Royal Mail Group implemented SAP S/4 HANA as its ERP Financial system across the business unit, positioning SAP S/4 HANA to centralize finance and accounting for Parcel Force UK within the United Kingdom. The deployment was scoped to deliver core ERP Financial capabilities to the Parcel Force finance organization and to provide a single financial record for the business unit within the Royal Mail Group.
The implementation focused on core financial modules including General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Bank and Cash Management, tax and statutory reporting, and financial close orchestration. Configuration work emphasized adoption of the SAP S/4 HANA Universal Journal concept, harmonization of the chart of accounts, master data stabilization for vendors and assets, posting rules and period control, and role based access for finance users.
Architecturally the solution was aligned to SAP S/4 HANA reference patterns, leveraging the SAP HANA in memory database for real time ledger processing and a modern user experience stack consistent with SAP Fiori for finance role based interaction. Interfaces and data exchange were designed to use standard SAP integration patterns for transactional exchange and month end data flows to ensure transactional integrity across operational touchpoints.
Governance and rollout emphasized financial process standardization, master data governance for accounts and fixed assets, segregation of duties controls, and staged cutover of accounting periods to minimize disruption to statutory reporting. Training and change management were organized around finance, treasury, and statutory reporting teams within Parcel Force UK to operationalize new end to end accounting and close workflows.
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Parcel Force UK Part of the Royal Mail Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2018 | 2018 |
In 2018, Parcel Force UK Part of the Royal Mail Group implemented SAP SuccessFactors Employee Central as its Core HR solution. The deployment established a centralized cloud HRIS to manage personnel administration for approximately 6500 employees across the United Kingdom, consolidating employee master records and organizational hierarchies under the SAP SuccessFactors Employee Central data model.
Implementation scope emphasized core HR capabilities including personnel administration, organizational management, position management, employee profile and absence management consistent with Core HR best practices. Configuration work included workforce data model customizations for UK statutory fields, role based access and secure HR authorizations, and configuration of absence and time off structures to reflect UK entitlements. The SAP SuccessFactors Employee Central application was configured to serve as the authoritative source of truth for employee master data and reporting.
Architecturally the project centered on a cloud hosted SAP SuccessFactors Employee Central tenant with defined export and interface patterns to feed downstream payroll and workforce management processes. Data conversion and cleansing activities were executed to migrate employee records into the cloud HRIS, accompanied by validation and staged testing across development, test and production tenants. Operational coverage targeted HR operations and line management functions across Parcel Force UK.
Governance established role based HR ownership, change control for master data updates and a phased rollout to HR, payroll administrators and managers to operationalize new workflows. The program emphasized standardized HR process orchestration within SAP SuccessFactors Employee Central and strengthened governance around workforce data stewardship.
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Parcel Force UK Part of the Royal Mail Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Parcel Force UK deployed LiveChat on its public website as a web-facing customer engagement channel. Parcel Force UK implemented LiveChat, categorized as Chatbots and Conversational AI, to provide conversational support for parcel tracking, delivery queries and account access on parcelforce.com.
The deployment centers on a LiveChat web widget embedded in login and support pages, delivering real time messaging, automated responses and conversation history capture consistent with Chatbots and Conversational AI platforms. Configuration included agent queues, canned responses and transcript logging to support synchronous web chat sessions.
Operationally the implementation supports customer service teams handling inbound web inquiries across the United Kingdom, integrating chat handling into agent workflows and escalation procedures. Governance focused on workflow changes for web first triage and transcript retention to enable post chat follow up and continuity of support.
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Parcel Force UK Part of the Royal Mail Group Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2010 | 2010 |
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Parcel Force UK Part of the Royal Mail Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Parcel Force UK Part of the Royal Mail Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2020 | 2020 |
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Call Center | CRM |
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2016 | 2016 |
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CRM | CRM |
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2015 | 2015 |
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CRM | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2016 | 2016 |
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Parcel Force UK Part of the Royal Mail Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Parcel Force UK Part of the Royal Mail Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Parcel Force UK Part of the Royal Mail Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Parcel Force UK Part of the Royal Mail Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Parcel Force UK Part of the Royal Mail Group
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Apps Being Evaluated by Parcel Force UK Part of the Royal Mail Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Parcel Force UK Part of the Royal Mail Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Parcel Force UK Part of the Royal Mail Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Parcel Force UK Part of the Royal Mail Group Technographics
Parcel Force UK Part of the Royal Mail Group is a Transportation organization based in United Kingdom,
with around 6500 employees and annual revenues of $2.00 billion.
Parcel Force UK Part of the Royal Mail Group operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP SuccessFactors Employee Central and LiveChat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Parcel Force UK Part of the Royal Mail Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and LiveChat, Inc..
Parcel Force UK Part of the Royal Mail Group recently adopted applications including
Lumen Cloud (ex CenturyLink) in 2021, Telstra Cloud Infrastructure in 2021 and Lumen CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Parcel Force UK Part of the Royal Mail Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Parcel Force UK Part of the Royal Mail Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Parcel Force UK Part of the Royal Mail Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.