Parliamentary and Health Service Ombudsman
City Gate, 51 Mosley St,
Manchester, M2 3HQ,
United Kingdom
Manchester, M2 3HQ,
United Kingdom
44 34 5015-4033
Government
Parliamentary and Health Service Ombudsman Technographics
Parliamentary and Health Service Ombudsman Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Parliamentary and Health Service Ombudsman and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 539 Parliamentary and Health Service Ombudsman employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Parliamentary and Health Service Ombudsman has purchased the following applications: Infor SunSystems for ERP Financial in 2020, Oracle Moat for Marketing Analytics in 2019, Zendesk Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Parliamentary and Health Service Ombudsman is running and its propensity to invest more and deepen its relationship with Infor , Oracle , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Parliamentary and Health Service Ombudsman revenues, which have grown to $51.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Parliamentary and Health Service Ombudsman intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Parliamentary and Health Service Ombudsman Tech Stack and Enterprise Applications
Parliamentary and Health Service Ombudsman ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | Touchstone Group | 2020 | 2020 |
In 2020 the Parliamentary and Health Service Ombudsman implemented Infor SunSystems as its new finance platform, using the ERP Financial application to provide core general ledger, accounts payable, accounts receivable and procurement control. The project addressed an end of life finance system and the need to be operational in advance of the financial year end to meet tight timescales.
The Infor SunSystems deployment was combined with Professional Advantage iPOS eProcurement to automate requisition through purchase order, receipt and three way invoice matching, Infor Query and Analysis Q&A for reporting and transaction analysis, and Spindle Professional for electronic document delivery. Configuration focused on finance and procurement workflows, automation of routine administration tasks, and reporting models that allow business users to drill down into transactional detail. Infor SunSystems was implemented as the central financial platform and reabsorbed purchasing transactions into the finance ledger for unified financial control.
Touchstone Group acted as the implementation partner and applied an established project management methodology, emphasizing regular communication and documentation to meet the aggressive timeline. Integrations were delivered between the core Infor SunSystems finance modules and the eProcurement, reporting and document delivery components to create an end to end finance to procurement operational chain. The rollout covered finance and purchasing functions across the Parliamentary and Health Service Ombudsman and extended to supplier invoice processing and remittance workflows.
Outcomes cited by PHSO include the end of life financial system replaced in advance of financial year end, complete oversight of spending activity, improved ability to analyse transactions through Infor Query and Analysis, automation that reduces administration and allows PHSO to operate more efficiently, and electronic document delivery that reduces paper, postage and administration. The project also supported broader organisational objectives for greater insight into public sector performance, and PHSO reported wider operational benefits as it progressed its five year strategy, including investigating almost ten times as many complaints as previously.
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Parliamentary and Health Service Ombudsman CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Moat | Marketing Analytics | CRM | n/a | 2019 | 2019 |
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Parliamentary and Health Service Ombudsman AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, the Parliamentary and Health Service Ombudsman implemented Zendesk Chat on its public website. The deployment established a web chat intake channel to support citizen enquiries and frontline case intake, aligning conversational access with the organisation's complaint handling workflows.
Zendesk Chat was configured as an embedded website chat widget to deliver real time conversational handling, queueing, agent routing, and transcript capture consistent with Chatbots and Conversational AI functionality. Implementation work focused on operationalizing chat for contact centre and casework teams, enabling live agent interactions and scripted responses to triage routine questions and route complex matters into formal investigation pathways.
Operational governance emphasized agent staffing, escalation workflows into existing case management processes, and transcript retention for auditability and public sector compliance. Zendesk Chat serves as the primary conversational interface on the Ombudsman website, providing a unified web channel for citizen engagement and initial case intake.
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Parliamentary and Health Service Ombudsman Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Parliamentary and Health Service Ombudsman IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Parliamentary and Health Service Ombudsman CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Parliamentary and Health Service Ombudsman
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Executive Director of Finance and Corporate Services | Director | Finance | |
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CEO | CXO | Finance | |
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ICT Programme Manager | Manager | Finance | |
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Chief Operating Officer | CXO | Operations | |
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Director of Finance | Director | Finance | |
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Finance Officer | Manager | Finance | |
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Chief Digital & Transformation Officer | CXO | IT | |
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Apps Being Evaluated by Parliamentary and Health Service Ombudsman Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Parliamentary and Health Service Ombudsman IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Parliamentary and Health Service Ombudsman digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Parliamentary and Health Service Ombudsman Technographics
Parliamentary and Health Service Ombudsman is a Government organization based in United Kingdom,
with around 539 employees and annual revenues of $51.0 million.
Parliamentary and Health Service Ombudsman operates a diverse technology stack with applications such as
Infor SunSystems, Oracle Moat and Zendesk Chat,
covering areas like ERP Financial, Marketing Analytics and Chatbots and Conversational AI.
Parliamentary and Health Service Ombudsman has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Oracle and Zendesk.
Parliamentary and Health Service Ombudsman recently adopted applications including
GoDaddy in 2021, Infor SunSystems in 2020 and Proofpoint Email Security and Protection in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Parliamentary and Health Service Ombudsman’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Parliamentary and Health Service Ombudsman’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Parliamentary and Health Service Ombudsman technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.