AI Buyer Insights:

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

Parliamentary and Health Service Ombudsman
Location
City Gate, 51 Mosley St,
Manchester, M2 3HQ,
United Kingdom
Website
https://www.ombudsman.org.uk/
Phone
44 34 5015-4033
Artw industry
Government
Employee
Revenue

Parliamentary and Health Service Ombudsman Technographics

Parliamentary and Health Service Ombudsman Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Parliamentary and Health Service Ombudsman and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 539 Parliamentary and Health Service Ombudsman employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Parliamentary and Health Service Ombudsman has purchased the following applications: Infor SunSystems for ERP Financial in 2020, Zendesk Chat for Chatbots and Conversational AI in 2017, Infor Query and Analysis for Analytics and BI in 2013 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Parliamentary and Health Service Ombudsman is running and its propensity to invest more and deepen its relationship with Infor , Zendesk , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Parliamentary and Health Service Ombudsman revenues, which have grown to $51.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Parliamentary and Health Service Ombudsman intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Parliamentary and Health Service Ombudsman Tech Stack and Enterprise Applications

Parliamentary and Health Service Ombudsman ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Infor Legacy Infor SunSystems ERP Financial ERP Touchstone Group 2020 2020
In 2020 the Parliamentary and Health Service Ombudsman implemented Infor SunSystems as its new finance platform, using the ERP Financial application to provide core general ledger, accounts payable, accounts receivable and procurement control. The project addressed an end of life finance system and the need to be operational in advance of the financial year end to meet tight timescales. The Infor SunSystems deployment was combined with Professional Advantage iPOS eProcurement to automate requisition through purchase order, receipt and three way invoice matching, Infor Query and Analysis Q&A for reporting and transaction analysis, and Spindle Professional for electronic document delivery. Configuration focused on finance and procurement workflows, automation of routine administration tasks, and reporting models that allow business users to drill down into transactional detail. Infor SunSystems was implemented as the central financial platform and reabsorbed purchasing transactions into the finance ledger for unified financial control. Touchstone Group acted as the implementation partner and applied an established project management methodology, emphasizing regular communication and documentation to meet the aggressive timeline. Integrations were delivered between the core Infor SunSystems finance modules and the eProcurement, reporting and document delivery components to create an end to end finance to procurement operational chain. The rollout covered finance and purchasing functions across the Parliamentary and Health Service Ombudsman and extended to supplier invoice processing and remittance workflows. Outcomes cited by PHSO include the end of life financial system replaced in advance of financial year end, complete oversight of spending activity, improved ability to analyse transactions through Infor Query and Analysis, automation that reduces administration and allows PHSO to operate more efficiently, and electronic document delivery that reduces paper, postage and administration. The project also supported broader organisational objectives for greater insight into public sector performance, and PHSO reported wider operational benefits as it progressed its five year strategy, including investigating almost ten times as many complaints as previously.
Parliamentary and Health Service Ombudsman AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017, the Parliamentary and Health Service Ombudsman implemented Zendesk Chat on its public website. The deployment established a web chat intake channel to support citizen enquiries and frontline case intake, aligning conversational access with the organisation's complaint handling workflows. Zendesk Chat was configured as an embedded website chat widget to deliver real time conversational handling, queueing, agent routing, and transcript capture consistent with Chatbots and Conversational AI functionality. Implementation work focused on operationalizing chat for contact centre and casework teams, enabling live agent interactions and scripted responses to triage routine questions and route complex matters into formal investigation pathways. Operational governance emphasized agent staffing, escalation workflows into existing case management processes, and transcript retention for auditability and public sector compliance. Zendesk Chat serves as the primary conversational interface on the Ombudsman website, providing a unified web channel for citizen engagement and initial case intake.
Parliamentary and Health Service Ombudsman Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Infor Legacy Infor Query and Analysis Analytics and BI Analytics and BI TouchstoneFMS 2013 2013
In 2013, Parliamentary and Health Service Ombudsman implemented Infor Query and Analysis to provide Analytics and BI reporting as part of a bundled finance and procurement systems program. The deployment was delivered by TouchstoneFMS and was aligned with concurrent implementations of Infor SunSystems for core financial management, Professional Advantage iPOS eProcurement for purchasing automation, and Spindle Professional for electronic document delivery. Infor Query and Analysis was used to centralize reporting and to enable drill down analysis across finance and purchasing data. Infor Query and Analysis was configured to report on transactional data from SunSystems and iPOS, providing business users with self-service query, drill down and period analysis capabilities. The procurement flow implemented with iPOS encompassed requisition through purchase order, receipt and three way invoice matching, and the Q&A reporting layer exposed those workflows for audit and operational review. Spindle Professional was implemented to deliver invoices, purchase orders and remittance advices electronically, reducing paper handling and supporting document retention within the transaction record. TouchstoneFMS executed the project under a structured project management methodology with regular communications and documentation to meet an aggressive cutover timeline in advance of financial year end. Operational scope focused on finance and purchasing functions, improving visibility of spending activity and streamlining invoice processing to reduce manual administration and to improve supplier relationships. Governance changes included institutionalizing electronic document flows and embedding three way matching into procurement controls to support oversight and query resolution. Outcomes called out by the organisation included complete oversight of spending activity, improved ability to analyse transactions, automation that reduces administration and allows PHSO to operate more efficiently, and electronic document delivery that reduces paper, postage and administration. The solution provided a supported finance platform and reporting capability that the Parliamentary and Health Service Ombudsman positioned as foundational for future initiatives and strategic objectives, including increased insight into public sector performance and broader service delivery goals.
Parliamentary and Health Service Ombudsman CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Marketing Analytics CRM 2019 2019
Parliamentary and Health Service Ombudsman IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2015 2015
Application Hosting and Computing Services IaaS 2021 2021
Parliamentary and Health Service Ombudsman CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2020 2020
Secure Web Gateways (SWG) CyberSecurity 2013 2013

IT Decision Makers and Key Stakeholders at Parliamentary and Health Service Ombudsman

First Name Last Name Title Function Department Email Phone
Executive Director of Finance and Corporate Services Director Finance
CEO CXO Finance
ICT Programme Manager Manager Finance
Chief Operating Officer CXO Operations
Director of Finance Director Finance
Finance Officer Manager Finance
Chief Digital & Transformation Officer CXO IT
Show All Contacts

Apps Being Evaluated by Parliamentary and Health Service Ombudsman Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Parliamentary and Health Service Ombudsman IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Parliamentary and Health Service Ombudsman digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Parliamentary and Health Service Ombudsman Technographics
Parliamentary and Health Service Ombudsman is a Government organization based in United Kingdom, with around 539 employees and annual revenues of $51.0 million.
Parliamentary and Health Service Ombudsman operates a diverse technology stack with applications such as Infor SunSystems, Zendesk Chat and Infor Query and Analysis, covering areas like ERP Financial, Chatbots and Conversational AI and Analytics and BI.
Parliamentary and Health Service Ombudsman has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Infor and Zendesk.
Parliamentary and Health Service Ombudsman recently adopted applications including GoDaddy in 2021, Infor SunSystems in 2020 and Proofpoint Email Security and Protection in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Parliamentary and Health Service Ombudsman’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Parliamentary and Health Service Ombudsman’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Parliamentary and Health Service Ombudsman technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.