AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Patchi Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tawk.to Legacy Tawk.to Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Twerlo Legacy Twerlo MOTTASL Customer Engagement CRM n/a 2023 2023
In 2023 Patchi deployed Twerlo MOTTASL to support its Saudi operations, using the platform as a Customer Engagement layer to run WhatsApp marketing and retail CRM workflows. Twerlo MOTTASL is used to manage campaign distribution and to consolidate customer orders and support into a unified inbox. Implementation focused on WhatsApp campaigns, templated messages, and chatbot automation, leveraging message templates and automated response flows to handle common order and support interactions. The unified inbox functionality centralized incoming WhatsApp conversations to enable retail customer service and order management from a single interface. These module choices reflect the Customer Engagement use case for retail CRM and messaging orchestration. Operational scope is explicitly Patchi's Saudi operations and impacts sales, marketing and customer service teams responsible for campaign execution and order handling. Patchi reports increased campaign reach and higher customer response rates following the Twerlo MOTTASL deployment.
Marketing Automation CRM 2016 2016
Sales Automation, CRM, Sales Engagement CRM 2022 2022
Tag Management CRM 2017 2017
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
Content Delivery Network IaaS 2020 2020
IT Decision Makers and Key Stakeholders at Patchi
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Patchi Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Patchi Technographics

Patchi is a Healthcare organization based in United Arab Emirates, with around 10 employees and annual revenues of $1.0 million.

Patchi operates a diverse technology stack with applications such as Tawk.to, Microsoft 365 and Twerlo MOTTASL, covering areas like Chatbots and Conversational AI, Collaboration and Customer Engagement.

Patchi has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Tawk.to, Microsoft and Twerlo.

Patchi recently adopted applications including Twerlo MOTTASL in 2023, Slack Connect in 2022 and Salesforce Sales Cloud in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Patchi’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Patchi’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Patchi technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.