PayScale
68 Harrison Ave Ste 605,
Boston, 2111, MA,
United States
Boston, 2111, MA,
United States
1 206-223-7590
Professional Services
PayScale Technographics
PayScale Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PayScale and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 PayScale employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PayScale has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Pendo Adopt for Digital Adoption in 2019, Drift AI Chatbot for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PayScale is running and its propensity to invest more and deepen its relationship with Oracle , Intuit , Pendo.io or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PayScale revenues, which have grown to $275.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PayScale intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PayScale Tech Stack and Enterprise Applications
PayScale ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, PayScale implemented Oracle NetSuite ERP as its primary ERP Financial platform to centralize core accounting and billing processes. The deployment used Oracle NetSuite ERP SaaS capabilities to provide a cloud-hosted finance backbone for the company, aligning with typical ERP Financial architecture for mid-market organizations.
Implementation work centered on system management, administration, and customization of core financial capabilities. Configurations emphasized general ledger structure, accounts payable, accounts receivable, billing and invoicing workflows, period close routines, and financial reporting, with customizations applied through native configuration and scripting to reflect company chart of accounts and revenue handling practices.
Operational responsibility was scoped to finance, accounting, and revenue operations teams, with the Oracle NetSuite ERP instance administered centrally to enforce role-based access, user provisioning, and environment segregation for configuration and testing. Change governance measures were established including controlled configuration promotion, administrative ownership for ongoing system management, and formalized release windows to manage customizations and updates.
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ERP Financial | ERP |
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2013 | 2013 |
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PayScale HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pendo.io | Legacy | Pendo Adopt | Digital Adoption | HCM | n/a | 2019 | 2019 |
In 2019, PayScale implemented Pendo Adopt on its website. The deployment uses Pendo Adopt as a Digital Adoption solution to instrument customer-facing pages and deliver guided experiences across the PayScale web property.
The implementation centered on in-product guidance and behavioral analytics, leveraging Pendo Adopt capabilities such as contextual walkthroughs, tooltips, a resource center, user segmentation, and event-based analytics to support onboarding and self-service. Configuration focused on page-scoped guidance and segment-targeted campaigns to present role-specific flows and contextual help within the site.
Operational ownership was established across product management, customer success, and digital marketing to govern content creation, lifecycle management, and tagging standards for web instrumentation. Rollout was executed on the public website surface, with stewardship of guidance content and segmentation rules maintained by centralized product ops and supported by analytics workflows for ongoing tuning.
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Recruiting | HCM |
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2017 | 2017 |
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PayScale AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, PayScale deployed Drift AI Chatbot on their website. The Drift AI Chatbot functions as a Chatbots and Conversational AI layer on Payscale.com to handle conversational engagement and inbound visitor qualification. The deployment was web hosted and concentrated on customer facing site workflows rather than internal systems.
Configuration emphasized conversational routing, natural language interactions, and lead capture workflows consistent with Chatbots and Conversational AI capabilities, and PayScale configured the Drift AI Chatbot to capture user intent and route prospects into existing marketing and sales follow up processes. Operational governance placed content ownership with Marketing and qualification and follow up with Sales, enabling structured handoffs for inbound web conversations. The implementation centers on website engagement, with Drift AI Chatbot serving as the primary conversational interface for external visitor interactions on Payscale.com.
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PayScale Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Survey and Questionnaire | Collaboration |
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2018 | 2018 |
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PayScale Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2013 | 2013 |
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PayScale CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing, Sales Engagement | CRM |
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2015 | 2015 |
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CRM | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PayScale ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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PayScale TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PayScale IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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PayScale CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at PayScale
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO and President | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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VP Marketing | VP | Marketing | |
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Vice President of Business Development | VP | Sales | |
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VP of Sales | VP | Sales | |
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Finance Accounting Specialist | Manager | Finance | |
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CFO | CXO | Finance | |
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Senior Collections Specialist | Manager | Finance | |
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VP/Controller | VP | Finance | |
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Apps Being Evaluated by PayScale Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PayScale IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PayScale digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD PayScale Technographics
PayScale is a Professional Services organization based in United States,
with around 750 employees and annual revenues of $275.0 million.
PayScale operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Pendo Adopt and Drift AI Chatbot,
covering areas like ERP Financial, Digital Adoption and Chatbots and Conversational AI.
PayScale has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Pendo.io and Drift.
PayScale recently adopted applications including
Zoominfo Platform in 2023, DocuSign eSignature in 2021 and Automattic Jetpack CRM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PayScale’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PayScale’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PayScale technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.