Pccw Global
475 Springpark Pl #100,
Herndon, 20170-5227, VA,
United States
Herndon, 20170-5227, VA,
United States
1 703-621-1600
Communications
Pccw Global Technographics
Pccw Global Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pccw Global and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16200 Pccw Global employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pccw Global has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Hubspot CRM for CRM in 2022, Atlassian Jira Service Desk for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pccw Global is running and its propensity to invest more and deepen its relationship with Cisco Systems , Salesforce , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pccw Global revenues, which have grown to $2.51 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pccw Global intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pccw Global Tech Stack and Enterprise Applications
Pccw Global Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Pccw Global implemented Cisco Webex Meetings as its Audio Video and Web Conferencing solution on its website. The deployment surfaced Cisco Webex Meetings to external users through web-embedded meeting links and hosted conferencing sessions available to desktop and mobile clients.
Configuration emphasized core Audio Video and Web Conferencing capabilities, including multi-party audio and video, screen sharing, meeting scheduling, and recording to support standard meeting workflows. Cisco Webex Meetings was provisioned to serve both customer-facing engagement on the corporate site and internal collaboration needs within communications teams.
Operational coverage targeted web-based customer interactions and internal meeting orchestration for sales, technical support, and global operations, with IT governance defining access controls and meeting administration. The implementation established a centralized web conferencing layer using Cisco Webex Meetings integrated into the corporate web presence to streamline live customer interactions and workforce collaboration.
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Collaboration | Collaboration |
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2022 | 2022 |
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Pccw Global CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2022 | 2022 |
In 2022, PCCW Global implemented Hubspot CRM on their website as a CRM to centralize web-originated lead capture and contact management. PCCW Global Hubspot CRM CRM supports sales and marketing business functions by routing website leads into a centralized contact repository and enabling web-to-lead workflows and activity tracking.
The implementation emphasizes web-embedded deployment, using Hubspot CRM forms and tracking scripts on the public site to feed a unified contact database. Functional capabilities in use are consistent with CRM patterns, including contact and lead capture, sales pipeline staging, activity and interaction logging, email sequencing, and basic reporting to support lead qualification and follow up by customer-facing teams.
Operational coverage focuses on aligning sales and marketing processes around website-sourced demand, with configuration of lead routing and workflow automation to manage inbound inquiries. Governance appears centered on centralized data capture and process-driven lead assignment, enabling consistent contact records and audit trails within the Hubspot CRM environment.
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Pccw Global ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, Pccw Global implemented Atlassian Jira Service Desk on its website to serve IT Service Management needs. The deployment surfaces a public facing service desk portal embedded in the company website to handle external and internal service requests, positioning Atlassian Jira Service Desk as the IT Service Management solution for customer support and IT operations at Pccw Global.
Atlassian Jira Service Desk was configured with standard IT Service Management capabilities including issue and incident ticketing, request types and queues, a self service portal, knowledge base linking, SLA tracking, and workflow automation. Configuration emphasizes request routing and queue management typical of service desk operations, and the implementation includes role based access, custom request forms, and automation rules to standardize ticket triage and escalation processes.
The implementation integrates the service desk with the company website support flows to provide a unified intake point for customers and internal users, with operational coverage focused on support and IT service functions. Governance was structured around service request workflows, escalation paths, and change control for service desk configurations, enabling consistent ticket lifecycle handling and structured handoffs between support tiers.
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Pccw Global PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2022 | 2022 |
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Pccw Global IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Pccw Global
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Pccw Global Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pccw Global IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pccw Global digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Pccw Global Technographics
Pccw Global is a Communications organization based in United States,
with around 16200 employees and annual revenues of $2.51 billion.
Pccw Global operates a diverse technology stack with applications such as
Cisco Webex Meetings, Hubspot CRM and Atlassian Jira Service Desk,
covering areas like Audio Video and Web Conferencing, CRM and IT Service Management.
Pccw Global has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, HubSpot and Atlassian.
Pccw Global recently adopted applications including
Slack Connect in 2022, Hubspot CRM in 2022 and Salesforce Sales Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pccw Global’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pccw Global’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pccw Global technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.