PCI Group
11632 Harrisburg Rd,
Fort Mill, 29707, SC,
United States
Fort Mill, 29707, SC,
United States
1 803-578-7700
Professional Services
PCI Group Technographics
PCI Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PCI Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 PCI Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PCI Group has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2023, ADP Workforce Now for Core HR in 2021, Tidio Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PCI Group is running and its propensity to invest more and deepen its relationship with Oracle , ADP , Tidio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PCI Group revenues, which have grown to $62.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PCI Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PCI Group Tech Stack and Enterprise Applications
PCI Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Microsoft Dynamics NAV | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2023 | 2024 |
In 2023, PCI Group migrated to Oracle NetSuite ERP from Microsoft Dynamics NAV, placing Oracle NetSuite ERP at the center of its ERP Financial operations. The implementation focused on operationalizing Accounts Receivable workflows for a U.S. based mass printing and mailing company, with a Senior Accounts Receivable Analyst executing on-site A/R assignments during the initial rollout period.
The deployment emphasized core Accounts Receivable capabilities within Oracle NetSuite ERP, including high-volume invoice generation across varied billing cadences such as weekly, semi-monthly, and monthly cycles. Cash application processes were configured to handle checks, ACH, ACH pulls, and credit card payments, and the system supported creation of customer credits and month-end A/R reconciliations.
Operational coverage concentrated on the finance organization and accounts receivable team, centralizing invoice processing and cash posting activities through the cloud-native Oracle NetSuite ERP platform. Configuration work reflected ERP Financial functional patterns, aligning billing schedules, credit memo workflows, and reconciliation controls with standard accounting and treasury procedures.
Governance adjustments included formalizing A/R task ownership and reconciliations as part of monthly close activities, and embedding structured invoice and credit controls into day-to-day operations. The narrative centers on PCI Group Oracle NetSuite ERP ERP Financial Accounts Receivable, documenting a transition to a cloud ERP environment to standardize and scale A/R processing.
|
PCI Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, PCI Group implemented ADP Workforce Now as its Core HR solution, and is using ADP Workforce Now on their website. The deployment serves the companywide HR function for a 350 employee professional services firm, positioning ADP Workforce Now as the primary HRIS for employee records and self service.
The implementation centered on Core HR capabilities including centralized employee data management, payroll-ready payroll data structures, time and attendance support, benefits administration, onboarding workflows, employee self service portals, and operational reporting. The configuration emphasized role based access and HR administrator workflows to support routine hiring, onboarding, and personnel changes. The deployment follows a cloud hosted SaaS model consistent with ADP Workforce Now, with governance routed through HR and payroll owners to manage configuration, security, and process orchestration across HR and finance functions.
|
PCI Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, PCI Group deployed Tidio Live Chat on its corporate website to provide website-based customer engagement. The implementation uses the Tidio Live Chat widget embedded in site pages and leverages the vendor's cloud-hosted conversational platform consistent with Chatbots and Conversational AI deployments, with configuration focused on web delivery and agent interface provisioning.
Functional configuration included real-time live chat routing to customer-facing teams, automated conversational responses and bot handoffs, visitor presence tracking, and capture of chat transcripts for follow-up. Governance was established through centralized admin controls for chatflow editing, agent assignment and access permissions, aligning Tidio Live Chat with customer service and sales workflows on the website channel.
|
PCI Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
PCI Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Document Management | Content Management |
|
2017 | 2017 |
|
PCI Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
PCI Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at PCI Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by PCI Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PCI Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PCI Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD PCI Group Technographics
PCI Group is a Professional Services organization based in United States,
with around 350 employees and annual revenues of $62.0 million.
PCI Group operates a diverse technology stack with applications such as
Oracle NetSuite ERP, ADP Workforce Now and Tidio Live Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
PCI Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, ADP and Tidio.
PCI Group recently adopted applications including
Oracle NetSuite ERP in 2023, ADP Workforce Now in 2021 and Tidio Live Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PCI Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PCI Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PCI Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.