Peak Support
678 Massachusetts Ave Suite 901,
Cambridge, 2139, MA,
United States
Cambridge, 2139, MA,
United States
1 866-620-5538
Professional Services
Peak Support Technographics
Peak Support Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Peak Support and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Peak Support employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Peak Support has purchased the following applications: VidCruiter ATS for Applicant Tracking System in 2020, Drift AI Chatbot for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Peak Support is running and its propensity to invest more and deepen its relationship with VidCruiter , UKG , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Peak Support revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Peak Support intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Peak Support Tech Stack and Enterprise Applications
Peak Support HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| VidCruiter | Legacy | VidCruiter ATS | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, Peak Support implemented VidCruiter ATS as its Applicant Tracking System to centralize recruiting workflows for associate and non-associate hires across its Massachusetts headquarters and Philippines delivery centers. The implementation was targeted at the full recruitment lifecycle, supporting talent acquisition and operations teams responsible for hiring customer service representatives, team leaders, trainers, and quality assurance analysts.
Peak Support deployed VidCruiter ATS together with VidCruiter skills testing, pre-recorded video interviews, and live video interviewing capabilities to create two structured hiring tracks. For associate roles the workflow was configured to move candidates from an application form to a skills test, then to an automated pre-recorded interview stage, and finally to a live video interview, while non-associate roles follow a manually approved pre-recorded interview into live video conferencing. The VidCruiter ATS was used to house applicant data and to generate position and account level reports, and the platform’s automated notifications reduced manual candidate outreach.
Prior to the implementation Peak Support relied on Outlook and Skype for candidate communications and interviewing, which generated administrative overhead such as expired recordings and manual downloads. VidCruiter ATS consolidated interview recordings, assessment results, and messaging into a single platform, reducing the exchange of emails and streamlining reviewer workflows for the hiring team.
Rollout and governance included regular client success support to onboard recruiters and iterative adjustments aligned with Peak Support’s continuous improvement value. The recruiting team standardized two parallel processes for associate and non-associate hiring, and used VidCruiter chat support and scheduled sessions with a designated client success manager to refine configuration and interviewer practices.
Explicit outcomes reported by Peak Support include a 92% reduction in individual hiring-related overtime from 25 hours to approximately 2 hours a week, a 20% decrease in applicant drop-offs, and a time to hire for associate roles reported at seven days, all attributed to the centralized and automated VidCruiter ATS workflow.
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Employee Experience, Employee Engagement | HCM |
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2021 | 2021 |
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Talent Assessment | HCM |
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2020 | 2020 |
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Video Interviewing | HCM |
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2020 | 2020 |
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Peak Support AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Peak Support deployed Drift AI Chatbot on its website, adopting the application within its customer engagement layer. Peak Support implemented Drift AI Chatbot as a web-embedded conversational interface to handle inbound customer inquiries on public site pages and to provide a persistent engagement channel across the digital storefront.
The Drift AI Chatbot implementation centers on conversational automation capabilities typical of Chatbots and Conversational AI, including intent recognition, scripted playbooks for common queries, automated qualification prompts, and live agent handoff triggers. Drift AI Chatbot is configured to capture contact intent and session context, surface conversation transcripts to internal teams, and enforce response flows and session tracking to manage asynchronous customer interactions.
Operational coverage focuses on customer success and revenue-facing teams that use chat interactions to qualify prospects and escalate support issues, with conversations served directly from the website front-end. Governance is managed through centralized configuration of conversation flows and routing rules, supplemented by conversation logging and telemetry to tune playbooks and adjust escalation criteria over time.
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Peak Support Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Peak Support implemented Microsoft 365. Peak Support deployed Microsoft 365 as its primary Collaboration platform to standardize productivity, messaging, and client-facing collaboration across the professional services firm.
The Microsoft 365 deployment includes core Collaboration capabilities typical of the suite, with Exchange Online for enterprise email, Microsoft Teams for synchronous meetings and client collaboration, SharePoint Online and OneDrive for document management and internal knowledge sharing, and Office desktop and web applications for authoring. Configuration work emphasized tenant-level settings and workspace provisioning consistent with Microsoft 365 Collaboration deployments, including team site templates and channel structures to support project delivery workflows.
Operational coverage centers on corporate functions and service delivery teams, enabling collaboration across internal staff and client engagements. Governance elements were structured around centralized identity and access control within the Microsoft 365 tenant, including role-aligned provisioning and device access policies, and content lifecycle practices for SharePoint and OneDrive to manage information governance in a professional services context.
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Peak Support CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Peak Support PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Peak Support IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Peak Support
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Peak Support Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Peak Support IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Peak Support digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Peak Support Technographics
Peak Support is a Professional Services organization based in United States,
with around 1000 employees and annual revenues of $200.0 million.
Peak Support operates a diverse technology stack with applications such as
VidCruiter ATS, Drift AI Chatbot and Microsoft 365,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
Peak Support has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as VidCruiter, Drift and Microsoft.
Peak Support recently adopted applications including
Hubspot CRM in 2022, Zoominfo Clickagy in 2022 and ZoomInfo Chorus in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Peak Support’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Peak Support’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Peak Support technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.