Pearson Australia
707 Collins Street Docklands,
Melbourne, 3008, VIC,
Australia
Melbourne, 3008, VIC,
Australia
61 3 9007-2711
Professional Services
Pearson Australia Technographics
Pearson Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pearson Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Pearson Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pearson Australia has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2015, Oracle Cloud HCM for Core HR in 2018, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pearson Australia is running and its propensity to invest more and deepen its relationship with Oracle , ADP , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pearson Australia revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pearson Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pearson Australia Tech Stack and Enterprise Applications
Pearson Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Pearson Australia implemented Oracle E-Business Suite as an ERP Financial application across its APAC region. The ERP System Transformation Project was scoped to provide advice and analyses and to define to-be business processes for multiple end-to-end financial and operational workstreams. The engagement focused on aligning financial and project accounting controls with regional operational practices.
The Oracle E-Business Suite deployment covered the Order to Cash, Source to Pay, Plan to Produce, Project Accounting and Accounting workstreams, with configuration of core general ledger, accounts receivable, accounts payable, order management, procurement orchestration and production planning capabilities. Functional implementation emphasized transactional workflows, master data domains such as chart of accounts and item masters, and standard ERP Financial reporting structures typical of the application category.
Operational scope included APAC finance, procurement, supply chain and project delivery teams, with workstream-level governance established to manage to-be process adoption and cross-functional handoffs. The implementation narrative centers on advisory-led process definition and systems configuration, providing a program-level structure for rollout across regional sites without specifying a named implementation partner.
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Pearson Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2018 | 2019 |
In 2018, Pearson Australia implemented Oracle Cloud HCM as a Core HR solution to align regional HR operations with the companys global HR design. The Oracle Cloud HCM rollout was managed with a regional focus, with an Asia Pacific HR Deployment Lead coordinating in-country teams to gather local requirements, lead user acceptance testing, and deploy Fusion HCM configurations across the region.
Implementation work centered on configuring Core HR functional capabilities common to the category, including centralized employee records, position and job structures, onboarding workflows, and HR operations case handling. Configuration emphasized localization for country-specific requirements, role based access provisioning, and structured user acceptance testing cycles to validate functional workflows and data behaviors prior to each release.
Governance used a regional deployment model, where the Asia Pacific HR Deployment Lead orchestrated requirements sign-off, UAT coordination, and staged adoption activities with in-country HR teams. The approach focused on controlled, acceptance-driven deployments and centralized configuration governance to manage releases and coordinate HR operational ownership within Pearson Australias HR organization.
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Payroll | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2015 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2018 | 2018 |
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Pearson Australia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Pearson Australia deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The implementation is categorized under Chatbots and Conversational AI and was introduced to provide web based conversational support for customers and learners.
Configuration focused on core conversational modules within Salesforce Chat, including session management, queue based agent routing, canned responses, chat transfer and post chat surveys. The deployment captured chat transcripts and session metadata into the Salesforce application to preserve conversation history and enable follow up workflows.
The solution was embedded on pearson.com.au as the customer facing chat interface, delivering live and asynchronous engagement through an agent facing console. Integration points are centered on the website widget and the Salesforce platform, enabling agent access to conversation context and transcript records within the same environment.
Governance was implemented through platform controls for agent access, session ownership and transcript retention, aligning conversational routing and escalation practices with existing support processes. The narrative emphasizes the technical footprint, operational coverage for customer service and learner support channels, and the platform level modules implemented within the Chatbots and Conversational AI category.
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Pearson Australia Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Pearson Australia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2011 | 2011 |
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Pearson Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Pearson Australia EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2010 | 2010 |
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Pearson Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Pearson Australia Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2010 | 2010 |
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Supplier Relationship Management | Procurement |
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2010 | 2010 |
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Pearson Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Pearson Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Pearson Australia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Pearson Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pearson Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pearson Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Pearson Australia Technographics
Pearson Australia is a Professional Services organization based in Australia,
with around 1000 employees and annual revenues of $200.0 million.
Pearson Australia operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle Cloud HCM and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Pearson Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Salesforce.
Pearson Australia recently adopted applications including
Cloudflare CDN in 2021, Akamai mPulse in 2020 and Akamai CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pearson Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pearson Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pearson Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.