PensionBee Group
209 Blackfriars Road,
London, SE1 8NL,
United Kingdom
London, SE1 8NL,
United Kingdom
44 20 3457 8444
Professional Services
PensionBee Group Technographics
PensionBee Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PensionBee Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 177 PensionBee Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PensionBee Group has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PensionBee Group is running and its propensity to invest more and deepen its relationship with Salesforce , Google , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PensionBee Group revenues, which have grown to $17.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PensionBee Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PensionBee Group Tech Stack and Enterprise Applications
PensionBee Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, PensionBee Group implemented Salesforce Chat (formerly Salesforce Live Agent) on their public website, adopting a Chatbots and Conversational AI capability to support real time customer interactions. The deployment centers on a web embedded chat widget that presents live messaging to visitors, routing sessions into the Salesforce Chat platform for agent handling.
Configuration focused on standard chat modules and operational controls typical of the Chatbots and Conversational AI category, including session queuing, chat routing, presence and availability controls, transcript capture, and proactive chat invites. Salesforce Chat (formerly Salesforce Live Agent) was configured to surface chat sessions to an agent console, enable handover between agents, and persist chat transcripts for case referencing and audit.
Operational coverage targeted PensionBee Group customer service teams in the United Kingdom, with the implementation scoped to website visitor engagement and support workflows. The architecture uses a browser based widget that connects into the Salesforce Chat service, channeling live conversations into the agent interface used by support staff.
Governance concentrated on chat routing rules, agent capacity management, and standard operating procedures for real time support, with configuration of queues and skill routing to align chats to appropriate agents. The implementation emphasized live session management and transcript retention as core operational controls, consistent with enterprise Chatbots and Conversational AI deployments.
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PensionBee Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, PensionBee Group deployed Google Workspace (Formerly Google G-Suite) as its enterprise collaboration and productivity platform. Google Workspace is categorized as Collaboration and is implemented on the PensionBee corporate domain and referenced on the company website.
PensionBee Group configured core Google Workspace modules including Gmail for corporate email, Drive for cloud file storage, Docs, Sheets and Slides for collaborative authoring, and Calendar for scheduling. Administration is performed via the Google Admin console with role-based administration, groups and shared drives used to organize content and control access. Mobile device management and tenant-level security controls are applied through the Admin console to manage employee endpoints and enforce basic access policies.
The deployment provides company-wide communication and productivity support for approximately 177 employees in the United Kingdom, impacting IT, HR, finance and customer support workflows. Operational governance centers on centralized user provisioning, group-based access control and administrative role separation to govern the Google Workspace tenancy. PensionBee Group Google Workspace Collaboration is used to support core business functions of email, document collaboration and scheduling across the organization.
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PensionBee Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018 PensionBee Group deployed Hotjar on its public website to instrument user behavior and capture qualitative feedback for Customer Experience. The implementation uses Hotjar as a front-end behavioral analytics layer embedded via a lightweight JavaScript snippet across the web estate, enabling session replay, heatmaps, conversion funnel analysis and on-page feedback collection.
Deployment architecture is client-side centric, with Hotjar capturing page-level engagement signals and sampled session recordings while operating independently of backend transaction systems. Configuration emphasis was placed on Hotjar modules such as session recordings, heatmaps, funnels and feedback polls, providing product and UX teams with qualitative context around user flows. Source information does not indicate named integrations with other enterprise systems, so the implementation is described as a web-facing analytics and feedback instrument.
Operational coverage is focused on the PensionBee Group website, supporting product management, UX design and marketing activities through behavioral insights and user feedback. Governance appears to be managed at the web property level, with controls for recording scope and sampling applied within Hotjar settings, aligning the Hotjar deployment to privacy and consent practices typical for Customer Experience tooling.
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Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PensionBee Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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PensionBee Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at PensionBee Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by PensionBee Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PensionBee Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PensionBee Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD PensionBee Group Technographics
PensionBee Group is a Professional Services organization based in United Kingdom,
with around 177 employees and annual revenues of $17.0 million.
PensionBee Group operates a diverse technology stack with applications such as
Salesforce Chat (formerly Salesforce Live Agent), Google Workspace (Formerly Google G-Suite) and Hotjar,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Experience.
PensionBee Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Google and Contentsquare.
PensionBee Group recently adopted applications including
AB Tasty Instant Analytics in 2021, Salesforce Sales Cloud in 2021 and Salesforce Chat (formerly Salesforce Live Agent) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PensionBee Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PensionBee Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PensionBee Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.