Pentair
Pentair Technographics
Pentair Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pentair and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11250 Pentair employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pentair has purchased the following applications: Serrala FinanceSuite Accounts Payable for AP Automation in 2014, Oracle PeopleSoft HCM for Core HR in 2010, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pentair is running and its propensity to invest more and deepen its relationship with Serrala , Esker SA , FIS Global or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pentair revenues, which have grown to $3.76 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pentair intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pentair Tech Stack and Enterprise Applications
Pentair ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite Accounts Payable | AP Automation | ERP | n/a | 2014 | 2015 |
In 2014 Pentair implemented Serrala FinanceSuite Accounts Payable as an AP Automation solution to support Accounts Payable processing within its finance organization. Serrala FinanceSuite Accounts Payable was positioned in a SAP-centric finance landscape and aligned to broader EMEA accounts payable objectives during initial rollout activities.
The implementation emphasized system design and configurations for invoice capture, automated approval workflows, exception management, supplier onboarding and electronic invoice processing, reflecting standard AP Automation functional capabilities. Workstreams included configuration of business rules, workflow orchestration, and operational handoffs to support centralized processing and control across EMEA.
Integration and operational coverage were coordinated with parallel finance projects in the region, including the Dolphin SAP integrated PTS system implemented in EMEA between 2014 and 2015, and the global Concur deployment for expense reports in 2015. A SharePoint based communication platform was used to consolidate documentation and stakeholder communications, and subsequent global AP workstreams progressed toward pilot activities from 2017 to 2018 with Esker as a separate global AP solution project.
Governance and rollout activities documented in the program included creating an organizational structure for EMEA accounts payable, streamlining EMEA AP processes, and establishing a shared service center in India during 2015 and 2016 to transfer local EMEA processing to Mumbai. System design, configurations and process standardization were central to the rollout approach, with phased startup through pilot milestones used to coordinate multisystem operations across SAP, Serrala FinanceSuite Accounts Payable and supporting platforms.
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AP Automation | ERP |
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2017 | 2018 |
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AR Automation | ERP |
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2010 | 2010 |
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ERP Financial | ERP |
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2006 | 2020 |
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ERP Financial | ERP |
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2014 | 2015 |
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ERP Financial | ERP |
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2008 | 2008 |
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Expense Management | ERP |
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2014 | 2014 |
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Pentair HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2010 | 2018 |
In 2010, Pentair implemented Oracle PeopleSoft HCM. The deployment centered on PeopleSoft 9.2 HCM configured as the enterprise Core HR system, with HRIS support for North American Payroll, Time and Labor and additional HR modules across a global environment.
Oracle PeopleSoft HCM was provisioned to manage core employee records, payroll processing and time and labor tracking consistent with PeopleSoft 9.2 capabilities. Configuration work focused on North American Payroll rules and Time and Labor setups while consolidating global HR master data to provide a single source for workforce information.
Operational scope included HR, payroll and timekeeping functions spanning Pentair sites globally with explicit operational support for North American payroll. Governance was organized around an HRIS support model for PeopleSoft 9.2 HCM, establishing role based ownership for HR operations and payroll teams and formal change control for module updates and compliance related configuration.
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Payroll | HCM |
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2009 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2010 | 2010 |
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Pentair AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Pentair implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment uses Salesforce Chat to provide Chatbots and Conversational AI driven customer engagement via an embedded web chat widget, leveraging Salesforce's cloud-hosted session management and agent routing capabilities. Implementation focused on supporting online customer service touchpoints and real-time conversational support, with chat sessions surfaced to service agents through the Salesforce agent console.
Functional capabilities implemented align with typical Chatbots and Conversational AI workflows, including real-time chat routing, agent presence and queuing, transcript capture and templated response support for faster replies. The architecture centralizes conversational sessions in the Salesforce cloud platform and links web sessions to agent workflows, enabling structured case creation and conversational history within the Salesforce environment. Governance concentrated on operationalizing agent consoles and embedding chat flows on consumer-facing site pages to standardize support interaction pathways across Pentair's web channels.
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Pentair Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Pentair Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Pentair Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Digital Asset Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2015 | 2015 |
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Pentair eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2010 | 2010 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Pentair SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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Pentair CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2020 | 2020 |
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Pentair EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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Pentair ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Pentair Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2012 | 2012 |
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Procurement | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2012 | 2012 |
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Pentair TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Pentair PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Pentair IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Pentair CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Pentair Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2017 | 2017 |
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IoT Platform | Internet of Things |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Pentair
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Pentair Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pentair IT executives and key decision makers. This section highlights Pentair's latest recorded technology evaluations, including Q2 Digital Banking Platform for Digital Banking on 2025-07-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pentair digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Pentair Technographics
Pentair is a Manufacturing organization based in United Kingdom,
with around 11250 employees and annual revenues of $3.76 billion.
Pentair operates a diverse technology stack with applications such as
Serrala FinanceSuite Accounts Payable, Oracle PeopleSoft HCM and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like AP Automation, Core HR and Chatbots and Conversational AI.
Pentair has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Oracle and Salesforce.
Pentair recently adopted applications including
Teads Platform in 2023, Bubble Platform in 2022 and Salesforce Chat (formerly Salesforce Live Agent) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pentair’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pentair’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pentair technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.