Pentas Satu Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Pentas Satu and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Pentas Satu employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pentas Satu has purchased the following applications: HyosungITX RingCloud for Customer Support in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pentas Satu is running and its propensity to invest more and deepen its relationship with HyosungITX or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pentas Satu revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pentas Satu intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| HyosungITX | Legacy | HyosungITX RingCloud | Customer Support | CRM | n/a | 2023 | 2023 | In 2023 Pentas Satu deployed HyosungITX RingCloud as its Customer Support solution on the company website. HyosungITX RingCloud is implemented as a web-hosted support layer embedded into the site to capture customer inquiries and route them into a centralized support console, aligning the application, Customer Support, and front-line service functions. Configuration and deployment were scoped for a 10 employee manufacturing firm, with the HyosungITX RingCloud widget instrumenting site interactions and consolidating inbound messages into a single web-based inbox. Operational coverage is limited to customer-facing activity on the Malaysia website, affecting customer service workflows and order and technical inquiry handling, while administration and day-to-day governance are structured for a small internal support team to manage routing, ticketing, and response workflows. |
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