Pet Lovers Centre
North Spring Bizhub, 11 Yishun Industrial Street 1 #07-92,
Singapore, 768089,
Singapore
Singapore, 768089,
Singapore
65 6743 9260
Retail
Pet Lovers Centre Technographics
Pet Lovers Centre Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pet Lovers Centre and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 650 Pet Lovers Centre employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pet Lovers Centre has purchased the following applications: Esker Accounts Payable for AP Automation in 2018, Unit4 Prosoft HRMS for Core HR in 2014, Zendesk Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pet Lovers Centre is running and its propensity to invest more and deepen its relationship with Esker SA , UNIT4 , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pet Lovers Centre revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pet Lovers Centre intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pet Lovers Centre Tech Stack and Enterprise Applications
Pet Lovers Centre ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esker SA | Legacy | Esker Accounts Payable | AP Automation | ERP | n/a | 2018 | 2018 |
In 2018 Pet Lovers Centre implemented Esker Accounts Payable to automate its invoice processing and reduce manual effort. The retailer was processing roughly 8,000 invoices per month and operating 112 stores across Singapore, Malaysia, Thailand, Philippines, Vietnam and Brunei, with purchase orders generated outside of its SAGE ERP system that made PO to invoice matching difficult.
Esker Accounts Payable was deployed as an AP Automation solution that introduced intelligent capture, touchless processing and electronic workflow capabilities to the accounts payable function. The implementation was extended to include Esker’s Purchasing automation solution, centralizing purchase request approvals and related documentation so purchase-to-pay P2P workflows could be executed from a single document repository.
A supplier portal was implemented as part of the deployment, enabling suppliers to check payment status and history directly and reducing calls to Pet Lovers Centre’s AP specialists. Operational coverage targeted core finance functions, specifically accounts payable and purchasing, and centralized document access reduced time spent locating missing documentation.
Governance shifted toward automated P2P workflow orchestration with electronic approval trails and consolidated document management. The project delivered stated improvements in speed and visibility across invoicing and purchasing, and materially reduced supplier inquiries by providing self-service access to payment information.
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Pet Lovers Centre HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UNIT4 | Legacy | Unit4 Prosoft HRMS | Core HR | HCM | n/a | 2014 | 2015 |
In 2014 Pet Lovers Centre implemented Unit4 Prosoft HRMS as its Core HR platform for Singapore operations. The implementation centralized payroll administration and employee master data management to support PLC group payroll processing for about 450 to 500 employees and to govern statutory submissions and payroll-related reporting.
The Unit4 Prosoft HRMS deployment covered core payroll processing, maintenance of accurate employee personal and employment data, and Leave and Time Management administration. Functional capabilities included computation of HQ commission and incentive for Areas Supervisor and Home Delivery Department, preparation of upload files for overtime and casual pay, retail commission, incentive and medical imports into payroll, processing of variable bonus at end-January and annual increments at end-March, and preparation of final payment schedules for terminated or resigned employees.
Operational integrations and touchpoints were structured around time management and statutory channels, the HR team checked the TMS for casual staff twice a month and prepared upload files for import to payroll. The implementation supported electronic submissions to government and payroll channels, including e-submission to IRAS for tax clearance of foreign employees, CPF online submission before the 14th of the following month, monthly NS pay e-submission for make-up pay claims, and IR8E annual employment income data upload.
Systems administration and governance responsibilities were formalized within Unit4 Prosoft HRMS, including creating new codes, managing leave types and user access rights, vendor liaison for system upgrades and issue resolution, and regular preparation and submission of payroll management reports. The HR function also used the system to prepare inter-billing files and cheque listings for Finance, process CPF e-applications for maternity and childcare leave claims, handle Director confirmation letters and payroll audits, participate in statutory surveys such as the Manpower Survey, and manage annual renewals for group insurance and software maintenance.
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Payroll | HCM |
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2014 | 2015 |
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Pet Lovers Centre AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Pet Lovers Centre implemented Zendesk Chat on its website to deliver real-time customer messaging and conversational support. Zendesk Chat was deployed as a web chat widget embedded in the public storefront, providing live agent sessions, queueing, and automated pre-chat forms consistent with Chatbots and Conversational AI functionality. The deployment targeted online customer service workflows and e-commerce inquiry handling for Pet Lovers Centre's retail operations in Singapore.
Configuration focused on agent routing, canned responses, and conversation history to standardize service handoffs and resolve product and order queries within customer service teams. Operational governance included defined chat handling procedures, priority routing rules, and transcript retention policies to support consistent workflows across the support organization. The implementation positions Zendesk Chat as the primary Chatbots and Conversational AI channel for Pet Lovers Centre's online customer interactions.
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Pet Lovers Centre Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2014 | 2014 |
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Pet Lovers Centre Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2018 | 2018 |
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Pet Lovers Centre eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Pet Lovers Centre CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2018 |
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Pet Lovers Centre IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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SD-WAN | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Pet Lovers Centre
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of CX, CRM Loyalty & Business Process Development (Regional) | Director | Customer Service | |
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Customer Service Team Lead | Manager | Customer Service | |
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Regional Head of Marketing | Director | Marketing | |
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Business Development Manager | Manager | Sales | |
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Apps Being Evaluated by Pet Lovers Centre Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pet Lovers Centre IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pet Lovers Centre digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Pet Lovers Centre Technographics
Pet Lovers Centre is a Retail organization based in Singapore,
with around 650 employees and annual revenues of $60.0 million.
Pet Lovers Centre operates a diverse technology stack with applications such as
Esker Accounts Payable, Unit4 Prosoft HRMS and Zendesk Chat,
covering areas like AP Automation, Core HR and Chatbots and Conversational AI.
Pet Lovers Centre has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Esker SA, UNIT4 and Zendesk.
Pet Lovers Centre recently adopted applications including
Findify Personalization in 2021, Zendesk Service in 2021 and Algolia Search in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pet Lovers Centre’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pet Lovers Centre’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pet Lovers Centre technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.