Peter Warren Automotive
13 Hume Hwy,
Warwick Farm, 2170, NSW,
Australia
Warwick Farm, 2170, NSW,
Australia
61 2 9828 8888
Retail
Peter Warren Automotive Technographics
Peter Warren Automotive Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Peter Warren Automotive and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1730 Peter Warren Automotive employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Peter Warren Automotive has purchased the following applications: Pentana EDGE for Learning and Development in 2020, Pentana Online Service Booking for Field Service Management in 2019, LiveChat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Peter Warren Automotive is running and its propensity to invest more and deepen its relationship with Pentana Solutions , Advance Systems , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Peter Warren Automotive revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Peter Warren Automotive intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Peter Warren Automotive Tech Stack and Enterprise Applications
Peter Warren Automotive HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pentana Solutions | Legacy | Pentana EDGE | Learning and Development | HCM | n/a | 2020 | 2020 |
In 2020, Peter Warren Automotive implemented Pentana EDGE to support dealer staff learning and onboarding. Pentana EDGE, a Learning and Development application, was deployed as a centralized learning platform across the companys Australian dealer network to standardize Dealer Management System proficiency and onboarding across sites.
The implementation emphasized typical LMS capabilities, including course management, role-based learning paths, onboarding workflows, competency assessments, and compliance tracking, configured for HR and operations training. Pentana EDGE was used to author curricula, schedule instructor-led sessions, and deliver eLearning modules aligned to dealer job roles and competencies.
Operational coverage targeted HR and dealership staff across sales and service functions, with corporate learning administrators retaining content ownership and site managers responsible for completion approvals. The deployment instituted centralized user provisioning, enrollment automation, and learning progress reporting to provide visibility and consistent training status across the dealer network.
Governance instituted standardized onboarding sequences and centralized content maintenance under corporate HR to ensure consistent DMS usage and reduce training overhead across the group. Ongoing course updates and manager approval workflows were structured to keep training aligned with evolving dealership operational requirements.
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Time and Attendance | HCM |
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2017 | 2018 |
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Peter Warren Automotive ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pentana Solutions | Legacy | Pentana Online Service Booking | Field Service Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Peter Warren Automotive implemented Pentana Online Service Booking as part of its Field Service Management tooling for service and aftersales workflows. The deployment focused on dealer service operations in Australia and aimed to support online bookings, customer reminders, and workshop scheduling to improve customer convenience and service throughput.
Pentana Online Service Booking was configured to handle customer-facing appointment booking and reminders, workshop scheduling and capacity management, and orchestration of service order handoffs into dealer service workflows. These functional capabilities align with Field Service Management terminology such as appointment management, technician scheduling, and automated customer communications, adapted to dealer aftersales operations.
Vendor materials cite Peter Warren Automotive among dealers reachable via Pentana Solutions eraPower DMS, which implies an integration point that allows booking data to surface in DMS-driven service processes and scheduling timelines. Module adoption of Pentana Online Service Booking is inferred from the vendor customer list and product positioning, exact module scope and configuration per dealer should be validated directly with Pentana Solutions or Peter Warren Automotive.
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Peter Warren Automotive AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Peter Warren Automotive deployed LiveChat on its public website. The web deployment positioned LiveChat as the primary conversational touchpoint for online customers, embedding a chat interface on inventory, contact, and service pages to support visitor engagement for the retail automotive group.
The LiveChat implementation used standard Chatbots and Conversational AI capabilities, including the LiveChat web widget, agent console for real time responses, canned responses for common inquiries, chat routing rules, offline message capture, and transcript logging. Configuration focused on lead capture and immediate customer inquiry handling, mapping chat flows to sales and service inquiry patterns consistent with Chatbots and Conversational AI workflows.
Deployment was web‑first, applied across the corporate site to surface conversational interactions to buyers and service customers. No named third party integrations were specified in the source, so integration topology is limited to the embedded LiveChat implementation and the vendor console for agent operations. Operational coverage targeted online customer support and sales functions within the company’s digital channel.
Governance centered on console access, response template management, and routing policy configuration to align agent handling with dealer inquiry types, with operating hours and offline message handling defined in the LiveChat settings. The record describes Peter Warren Automotive using LiveChat in the Chatbots and Conversational AI category to provide structured, agent mediated conversations on its website.
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Peter Warren Automotive Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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Peter Warren Automotive Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Peter Warren Automotive Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Document Management | Content Management |
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2023 | 2023 |
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Peter Warren Automotive eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Peter Warren Automotive CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Automotive Dealership CRM | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Sales Automation | CRM |
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2020 | 2020 |
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Peter Warren Automotive PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Peter Warren Automotive IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Peter Warren Automotive CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Peter Warren Automotive
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| No data found | ||||||
Apps Being Evaluated by Peter Warren Automotive Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Peter Warren Automotive IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Peter Warren Automotive digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Peter Warren Automotive Technographics
Peter Warren Automotive is a Retail organization based in Australia,
with around 1730 employees and annual revenues of $1.00 billion.
Peter Warren Automotive operates a diverse technology stack with applications such as
Pentana EDGE, Pentana Online Service Booking and LiveChat,
covering areas like Learning and Development, Field Service Management and Chatbots and Conversational AI.
Peter Warren Automotive has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Pentana Solutions and LiveChat, Inc..
Peter Warren Automotive recently adopted applications including
Pentana DocuSmart Archive in 2023, Cisco Webex Meetings in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Peter Warren Automotive’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Peter Warren Automotive’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Peter Warren Automotive technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.