List of Pentana Online Service Booking Customers
Melbourne, 3149, VIC,
Australia
Since 2010, our global team of researchers has been studying Pentana Online Service Booking customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pentana Online Service Booking for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pentana Online Service Booking for Field Service Management include: Eagers Automotive, a Australia based Automotive organisation with 8000 employees and revenues of $11.19 billion, Peter Warren Automotive, a Australia based Retail organisation with 1730 employees and revenues of $1.00 billion, North City, a Australia based Government organisation with 20 employees and revenues of $2.2 million and many others.
Contact us if you need a completed and verified list of companies using Pentana Online Service Booking, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pentana Online Service Booking customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Eagers Automotive | Automotive | 8000 | $11.2B | Australia | Pentana Solutions | Pentana Online Service Booking | Field Service Management | 2019 | n/a |
In 2019, Eagers Automotive implemented Pentana Online Service Booking as part of Pentana Solutions eraPower DMS footprint across its Australian dealer network. Pentana Online Service Booking is positioned within the Field Service Management domain to support aftersales and service operations, with a focus on online appointment booking and workshop scheduling for dealer workshops.
The implementation centers on the Pentana Online Service Booking module, configured to surface appointment availability and manage workshop capacity through the eraPower scheduling and job allocation capabilities. Functional workflows inferred from the application category include customer self-service booking, appointment slot orchestration, and workshop job bay utilization management, aligned to standard Field Service Management scheduling and work order processes.
Operational coverage is across Eagers Automotive service and parts operations within Australia, reflecting Pentana Solutions dealer customer listings. The 2020 Openpay and Pentana partnership announcement indicates available BNPL payment integration options for online bookings, however module-level integrations and per-site capabilities should be validated with the vendor for each dealership.
Governance and rollout were executed at the dealer network level with configuration controls for appointment rules, technician and bay allocation, and service desk scheduling workflows. The deployment targeted improvements in appointment booking availability and workshop utilisation, and site-by-site validation with Pentana was recommended to confirm module adoption and integration scope.
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North City | Government | 20 | $2M | Australia | Pentana Solutions | Pentana Online Service Booking | Field Service Management | 2019 | n/a |
In 2019 North City implemented Pentana Online Service Booking in a Field Service Management context. The deployment focused on online appointment scheduling to reduce administrative inbound calls and no-shows, a functional use case observed in Pentana eraPower customer accounts such as Automotive Holdings Group which is named in vendor relationships.
Configuration centered on Pentana Online Service Booking booking orchestration, customer appointment management, and scheduling capabilities, aligning with service and aftersales workflows common to Field Service Management applications. Operational scope targeted service and aftersales business functions, with process configuration expected to include customer facing booking interfaces and internal scheduling queues to streamline appointment intake and attendance. Governance appears oriented around coordinating service desk and aftersales operations to manage workflows and customer communications.
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Peter Warren Automotive | Retail | 1730 | $1.0B | Australia | Pentana Solutions | Pentana Online Service Booking | Field Service Management | 2019 | n/a |
In 2019, Peter Warren Automotive implemented Pentana Online Service Booking as part of its Field Service Management tooling for service and aftersales workflows. The deployment focused on dealer service operations in Australia and aimed to support online bookings, customer reminders, and workshop scheduling to improve customer convenience and service throughput.
Pentana Online Service Booking was configured to handle customer-facing appointment booking and reminders, workshop scheduling and capacity management, and orchestration of service order handoffs into dealer service workflows. These functional capabilities align with Field Service Management terminology such as appointment management, technician scheduling, and automated customer communications, adapted to dealer aftersales operations.
Vendor materials cite Peter Warren Automotive among dealers reachable via Pentana Solutions eraPower DMS, which implies an integration point that allows booking data to surface in DMS-driven service processes and scheduling timelines. Module adoption of Pentana Online Service Booking is inferred from the vendor customer list and product positioning, exact module scope and configuration per dealer should be validated directly with Pentana Solutions or Peter Warren Automotive.
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Buyer Intent: Companies Evaluating Pentana Online Service Booking
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