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Petrol Ofisi (A Vitol Group company) Data, Technology Stack, and Enterprise Applications
IaaS
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Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2020 2020
ERP Financial Management
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SAP Legacy SAP S/4 HANA ERP Financial ERP Financial Management n/a 2021 2021
PaaS
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QSoft Bilisim Legacy QSoft Zozi RPA Robotic Process Automation PaaS n/a 2024 2024 In 2024, Petrol Ofisi (A Vitol Group company) implemented QSoft Zozi RPA as part of a Robotic Process Automation deployment to support the Lubi WhatsApp digital assistant. The Lubi assistant automates lubricant product selection, supplies technical sheets, and locates service points for customers across Turkey, registering roughly 6,000 user requests in seven months and demonstrating rapid adoption for customer engagement and sales operations. QSoft Zozi RPA is configured to orchestrate routine backend processes that enable the conversational front end. The implementation centralizes catalog retrieval, assembles product and technical sheet payloads, and executes location lookups, automating query handling, content assembly, and response delivery to WhatsApp templates. The technical architecture links the WhatsApp customer channel to automated RPA flows and product information sources, enabling near real time responses without naming specific backend systems. Operational coverage focuses on customer experience and sales operations in Turkey, supporting thousands of requests and continuous conversational handling across service point discovery and product recommendation scenarios. Governance includes content and intent management workflows, handoff rules for escalation to human agents, and operational monitoring to manage high request volumes. The use of QSoft Zozi RPA with the Lubi assistant reflects a targeted Robotic Process Automation pattern for automating lookup, retrieval, and catalog delivery tasks that underpin digital customer interactions.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
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Survey and Questionnaire Collaboration 2022 2022
IT Decision Makers and Key Stakeholders at Petrol Ofisi (A Vitol Group company)
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Apps Being Evaluated by Petrol Ofisi (A Vitol Group company) Executives
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FAQ - APPS RUN THE WORLD Petrol Ofisi (A Vitol Group company) Technographics

Petrol Ofisi (A Vitol Group company) is a Oil, Gas and Chemicals organization based in Turkey, with around 1020 employees and annual revenues of $6.02 billion.

Petrol Ofisi (A Vitol Group company) operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, SAP S/4 HANA and QSoft Zozi RPA, covering areas like Application Hosting and Computing Services, ERP Financial and Robotic Process Automation.

Petrol Ofisi (A Vitol Group company) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, SAP and QSoft Bilisim.

Petrol Ofisi (A Vitol Group company) recently adopted applications including QSoft Zozi RPA in 2024, QSoft Poll Bot in 2022 and SAP S/4 HANA in 2021, highlighting its ongoing modernization strategy.

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Our research team continuously updates Petrol Ofisi (A Vitol Group company)’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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