Phenom
300 Brookside Ave, Building 18, Suite 200,
Ambler, 19002, PA,
United States
Ambler, 19002, PA,
United States
1 267-282-0098
Professional Services
Phenom Technographics
Phenom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Phenom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Phenom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Phenom has purchased the following applications: Phenom Talent CRM for Candidate Relationship Management in 2020, Drift AI Chatbot for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Phenom is running and its propensity to invest more and deepen its relationship with Phenom , Docebo , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Phenom revenues, which have grown to $142.2 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Phenom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Phenom Tech Stack and Enterprise Applications
Phenom HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | Phenom Talent CRM | Candidate Relationship Management | HCM | n/a | 2020 | 2020 |
In 2020, Phenom implemented Phenom Talent CRM to provide Candidate Relationship Management capabilities for its talent acquisition organization. The implementation targeted recruiting, employer brand, and HR-facing talent operations at the United States-based professional services firm.
Phenom Talent CRM was configured to manage candidate profiles, talent pool segmentation, engagement workflows, automated nurture communications, and CRM-style pipelines for candidate lifecycle management. The deployment leveraged category-aligned automation and workflow orchestration to support sourcing, pipelining, and ongoing candidate engagement consistent with Candidate Relationship Management functional patterns.
The company integrated Phenom Talent Experience Management on its public website to capture applicant and passive candidate interactions, feeding engagement signals into Phenom Talent CRM contact records and activity tracking. Governance was established around data stewardship and engagement workflow ownership to align recruiting and marketing processes, and the implementation emphasized centralized candidate data and standardized outreach workflows.
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Learning and Development | HCM |
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2022 | 2022 |
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Talent Assessment | HCM |
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2020 | 2020 |
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Phenom AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Phenom deployed Drift AI Chatbot on its public website. The Drift AI Chatbot serves as a front-line conversational layer for Chatbots and Conversational AI use cases, providing real-time visitor engagement, automated qualification, and conversational lead capture directly within web sessions.
The implementation centers on website-based conversational modules including intent detection, automated response generation, contextual qualification flows, and scripted handoff to human agents where escalation is required. Operational scope is web-facing growth and customer engagement workflows, with governance focused on conversation content controls, qualification rule sets, and iterative training of AI responses to align marketing and sales routing and handoff processes.
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Natural Language Processing | AI-Powered Application |
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2022 | 2022 |
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Phenom Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Phenom deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The implementation established Google Workspace (Formerly Google G-Suite) for corporate email, document collaboration, calendaring, and meeting capabilities across the organization.
The deployment leveraged core Google Workspace modules including Gmail, Drive, Docs, Sheets, Slides, Calendar, Meet, and the Admin console for centralized user and device administration. Configuration work focused on domain provisioning, user account creation and role based administrative controls, mobile device management, and data loss prevention configurations that align with Collaboration workflows.
Operational coverage included company wide use by product, marketing, sales, and HR teams to support shared document workflows, scheduling, and synchronous meetings. Governance was applied through the Google Workspace Admin console to enforce access controls, group sharing policies, and basic audit logging to provide operational oversight for Collaboration activities.
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Collaboration | Collaboration |
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2016 | 2016 |
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Phenom Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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Phenom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Phenom PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Migration | PaaS |
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2021 | 2021 |
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Phenom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Database Management | IaaS |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at Phenom
| First Name | Last Name | Title | Function | Department | Phone | |
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Global Vice President Human Resources and Talent Acquisition | VP | HR | |
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SVP, People | VP | HR | |
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Vice President Of Technology | VP | IT | |
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Director IT Operations | Director | IT | |
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Senior Quality Assurance Engineer | Non Manager | IT | |
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Apps Being Evaluated by Phenom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Phenom IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Phenom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Phenom Technographics
Phenom is a Professional Services organization based in United States,
with around 1700 employees and annual revenues of $142.2 million.
Phenom operates a diverse technology stack with applications such as
Phenom Talent CRM, Drift AI Chatbot and Google Workspace (Formerly Google G-Suite),
covering areas like Candidate Relationship Management, Chatbots and Conversational AI and Collaboration.
Phenom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Phenom, Drift and Google.
Phenom recently adopted applications including
Robo 3T (formerly Robomongo) in 2025, Zoominfo Platform in 2023 and Docebo LMS in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Phenom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Phenom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Phenom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.