Warszawa, 01-015,
Poland
Pilomax Technographics
Pilomax Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pilomax and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Pilomax employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pilomax has purchased the following applications: Smartsupp.com for Chatbots and Conversational AI in 2018, ShopGold for eCommerce in 2021, Google Tag Manager for Tag Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pilomax is running and its propensity to invest more and deepen its relationship with Smartsupp.com , ShopGold , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pilomax revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pilomax intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pilomax Tech Stack and Enterprise Applications
Pilomax AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smartsupp.com | Legacy | Smartsupp.com | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Pilomax deployed Smartsupp.com on its website to provide Chatbots and Conversational AI capabilities for customer-facing interactions. The Smartsupp.com web widget is embedded in the storefront code and configured to deliver live chat, automated greetings, visitor session tracking, and chat transcript capture, reflecting common Chatbots and Conversational AI functional modules. Configuration emphasized browser based agent consoles and a lightweight administrative panel suitable for a 10 person distribution business.
Pilomax uses Smartsupp.com for customer support and online sales assistance, aligning the Chatbots and Conversational AI application to front line commerce and support functions. Operational coverage is focused on the ecommerce site in Poland with a small team responsible for chat routing, message template updates, and basic reporting for agent review. Governance is centralized under a single administrator who manages agent access and runtime message workflows, with iterative configuration updates to messaging and routing as product assortments change.
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Pilomax eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ShopGold | Legacy | ShopGold | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021 Pilomax implemented ShopGold on its customer-facing website wax-sklep.pl, establishing ShopGold as the primary eCommerce platform for the Poland-based distributor. Pilomax ShopGold eCommerce supports the companys online sales channel and provides the storefront and commerce processing layer for product display and order intake.
The implementation configuration centers on standard eCommerce capabilities including product catalog management, shopping cart and checkout workflows, order management and content management, reflecting typical ShopGold eCommerce functionality. Operational ownership resides with a small internal team of roughly 10 employees, which centralized online catalog updates and standardized order processing across sales, fulfillment and customer service functions. Governance emphasized storefront content control and transactional workflow handoffs, with administration performed through the ShopGold application on the published site.
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Pilomax CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2015 | 2015 |
In 2015, Pilomax implemented Google Tag Manager on its public website https://www.wax-sklep.pl/. Pilomax deployed Google Tag Manager to provide a centralized Tag Management layer under the Google vendor stack, aligning the application with marketing and analytics functions for its distribution business.
The Google Tag Manager implementation is structured around a single container snippet embedded in site source, with configuration organized into tags, triggers, and a dataLayer to capture page context and e-commerce events consistent with Tag Management practices. Governance is executed through in-console workspaces and versioning to control tag changes, and operational ownership is concentrated within a small in-house team managing site operations and marketing, enabling non-development tag updates and iterative tagging workflows.
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IT Decision Makers and Key Stakeholders at Pilomax
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|---|---|---|---|---|---|---|
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Apps Being Evaluated by Pilomax Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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