Hyannis, MA, 2601,
United States
Pipe Doctor Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Pipe Doctor and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Pipe Doctor employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pipe Doctor has purchased the following applications: GoDaddy Webmail for Collaboration in 2016, ServicePal CRM for CRM in 2012, GoDaddy for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pipe Doctor is running and its propensity to invest more and deepen its relationship with GoDaddy , ServicePal , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pipe Doctor revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pipe Doctor intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServicePal | Legacy | ServicePal CRM | CRM | CRM | n/a | 2012 | 2012 |
In 2012, Pipe Doctor implemented ServicePal CRM to move to a 100% paperless mobile field workflow after Hurricane Sandy. ServicePal CRM serves as the company CRM for customer management, mobile forms, job scheduling and on-site invoicing across its construction and real estate services operations.
The deployment configured ServicePal CRM customer management capabilities and the form designer to digitize field intake, generate emailed customer forms, and capture on-site invoicing and signatures. Scheduling and dispatch workflows were instrumented in the application, enabling mobile job assignment, technician status updates, and centralized job records.
Operational coverage centered on Pipe Doctor's Long Island, New York field operations, impacting field crews, dispatch, billing and customer service teams. The architecture emphasized a mobile-first client for technicians paired with a centralized cloud-backed instance for office staff to access customer data and reporting.
Rollout was executed as a targeted field-service adoption to eliminate paper workflows, with changes to scheduling, invoicing and customer communications processes to support mobile operations. Pipe Doctor reported a 30% revenue increase following the ServicePal CRM implementation and the shift to mobile forms and on-site invoicing.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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