Warsaw, 00-116,
Poland
Pko Leasing Poland Technographics
Pko Leasing Poland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pko Leasing Poland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Pko Leasing Poland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pko Leasing Poland has purchased the following applications: Microsoft Dynamics 365 Contact Center for Call Center in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pko Leasing Poland is running and its propensity to invest more and deepen its relationship with Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pko Leasing Poland revenues, which have grown to $450.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pko Leasing Poland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pko Leasing Poland Tech Stack and Enterprise Applications
Pko Leasing Poland CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Contact Center | Call Center | CRM | Netwise | 2024 | 2024 |
In 2024, PKO Leasing Poland ran a proof of concept and fully implemented Microsoft Dynamics 365 Contact Center to consolidate omnichannel interactions and upgrade IVR and telephony integration across its contact center operations in Poland. The Microsoft Dynamics 365 Contact Center deployment was delivered with implementation partner Netwise and is classified under the Call Center application category, aligning vendor Microsoft capabilities with the customer service stack.
The implementation centralized voice and digital channels to provide a unified agent workspace, and included automated call recording and Copilot driven call summaries as core functional capabilities. Configuration work focused on telephony integration, IVR workflow modernization, call recording controls, and AI assisted summarization to streamline agent workflows and post call documentation.
Operational coverage targeted contact center operations and customer service teams within PKO Leasing Poland, with a rollout path that began with a PoC and progressed to full production deployment across the Polish contact center. Integrations emphasized telephony and IVR systems and omnichannel session routing to support seamless voice and digital customer interactions.
Governance followed a partner led implementation model with Netwise collaborating with internal contact center leadership on rollout sequencing and operational handoff. The deployment delivered measurable operational outcomes stated by the customer, including automated call recording and Copilot driven call summaries that saved about 550 hours per month and contributed to improvements in NPS and first call resolution.
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IT Decision Makers and Key Stakeholders at Pko Leasing Poland
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Apps Being Evaluated by Pko Leasing Poland Executives
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