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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Pko Leasing Poland Tech Stack and Enterprise Applications

Pko Leasing Poland CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Dynamics 365 Contact Center Call Center CRM Netwise 2024 2024
In 2024, PKO Leasing Poland ran a proof of concept and fully implemented Microsoft Dynamics 365 Contact Center to consolidate omnichannel interactions and upgrade IVR and telephony integration across its contact center operations in Poland. The Microsoft Dynamics 365 Contact Center deployment was delivered with implementation partner Netwise and is classified under the Call Center application category, aligning vendor Microsoft capabilities with the customer service stack. The implementation centralized voice and digital channels to provide a unified agent workspace, and included automated call recording and Copilot driven call summaries as core functional capabilities. Configuration work focused on telephony integration, IVR workflow modernization, call recording controls, and AI assisted summarization to streamline agent workflows and post call documentation. Operational coverage targeted contact center operations and customer service teams within PKO Leasing Poland, with a rollout path that began with a PoC and progressed to full production deployment across the Polish contact center. Integrations emphasized telephony and IVR systems and omnichannel session routing to support seamless voice and digital customer interactions. Governance followed a partner led implementation model with Netwise collaborating with internal contact center leadership on rollout sequencing and operational handoff. The deployment delivered measurable operational outcomes stated by the customer, including automated call recording and Copilot driven call summaries that saved about 550 hours per month and contributed to improvements in NPS and first call resolution.

IT Decision Makers and Key Stakeholders at Pko Leasing Poland

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Pko Leasing Poland Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pko Leasing Poland IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pko Leasing Poland digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Pko Leasing Poland Technographics
Pko Leasing Poland is a Banking and Financial Services organization based in Poland, with around 2000 employees and annual revenues of $450.0 million.
Pko Leasing Poland operates a diverse technology stack with applications such as Microsoft Dynamics 365 Contact Center, covering areas like Call Center.
Pko Leasing Poland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft.
Pko Leasing Poland recently adopted applications including Microsoft Dynamics 365 Contact Center in 2024, highlighting its ongoing modernization strategy.
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Our research team continuously updates Pko Leasing Poland’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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