Germantown, 20876, MD,
United States
Planet Technologies Technographics
Planet Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Planet Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Planet Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Planet Technologies has purchased the following applications: Microsoft 365 for Collaboration in 2015, FreshDesk Customer Support for Customer Support in 2019, Liquid Web Cloud Servers for Application Hosting and Computing Services in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Planet Technologies is running and its propensity to invest more and deepen its relationship with Microsoft , Freshworks , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Planet Technologies revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Planet Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Planet Technologies Tech Stack and Enterprise Applications
Planet Technologies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Planet Technologies implemented Microsoft 365 as its core Collaboration platform. The company references Microsoft 365 on its public website, indicating enterprise adoption of the Microsoft 365 suite for cross-organizational collaboration.
The Microsoft 365 deployment focused on standard Collaboration capabilities, including cloud email, team chat, document management, file synchronization, and Office productivity applications. Microsoft 365 was configured to support client-facing workflows typical of a professional services firm, enabling shared workspaces, coauthoring, and centralized content libraries.
Architecturally the implementation follows a cloud-hosted, single-tenant Microsoft 365 model with centralized tenant administration, directory-based user provisioning, and role-based access controls to manage permissions. Operational scope covers the firm’s professional services workforce and related business functions such as delivery and client support, with Microsoft 365 services used for day-to-day collaboration and document exchange.
Governance and process changes introduced as part of the rollout emphasized tenant-level administration, standardized document lifecycle practices for client materials, and policy-driven access controls to align collaboration behavior with professional services compliance needs. The narrative of the deployment centers on Microsoft 365 as the company’s Collaboration backbone across people, content, and communication workflows.
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Planet Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, Planet Technologies implemented FreshDesk Customer Support. The FreshDesk Customer Support deployment was embedded on Planet Technologies website to capture and route customer inquiries into a centralized ticketing intake.
Configuration emphasized core Customer Support capabilities, including web form and email capture, ticket management workflows, a public knowledge base for self service, and automation rules to enforce SLA oriented escalation. These capabilities were aligned to the companys professional services support function and a centralized support team that manages customer requests and case resolution.
Operational coverage focused on customer service workflows for US based operations, integrating the website contact flow directly into FreshDesk Customer Support and enabling agents to manage cases from the FreshDesk console. Governance introduced standardized ticket routing, priority definitions, and documented workflow handoffs to align support, delivery, and account management teams.
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Marketing Automation | CRM |
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2021 | 2021 |
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Planet Technologies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Liquid Web | Legacy | Liquid Web Cloud Servers | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 |
In 2017, Planet Technologies provisioned Liquid Web Cloud Servers to host its public website. Planet Technologies uses Liquid Web Cloud Servers for Application Hosting and Computing Services to deliver web content and client-facing application workloads supporting marketing and client engagement functions.
The deployment centers on cloud server instances provisioned through Liquid Web, configured to run the website web stack and associated application processes. Functional capabilities implemented align with Application Hosting and Computing Services, including compute instance provisioning, operating system level management, managed server hosting, and standard maintenance workflows. Operational ownership is with the company IT operations team, which administers server configurations, patching cadence, and uptime monitoring for the corporate site and related web assets.
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Planet Technologies CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Planet Technologies
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Apps Being Evaluated by Planet Technologies Executives
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