Platypus Shoes
2/64 Balmain St,
Richmond, 3121, VIC,
Australia
Richmond, 3121, VIC,
Australia
61 1800 820 851
Retail
Platypus Shoes Technographics
Platypus Shoes Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Platypus Shoes and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 319 Platypus Shoes employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Platypus Shoes has purchased the following applications: PayPal Braintree for Payment Processing in 2018, ConnX Leave Management for Absence and Leave Management in 2018, Zendesk Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Platypus Shoes is running and its propensity to invest more and deepen its relationship with PayPal , Google , Block (ex Square, Inc) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Platypus Shoes revenues, which have grown to $85.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Platypus Shoes intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Platypus Shoes Tech Stack and Enterprise Applications
Platypus Shoes ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP | n/a | 2018 | 2018 |
In 2018, Platypus Shoes implemented PayPal Braintree as its online payment solution. The deployment of PayPal Braintree is embedded in the company website checkout and serves as the Payment Processing provider for ecommerce transactions.
Configuration work centers on web checkout integration using PayPal Braintree client SDKs, server side tokenization and hosted fields, supporting card and PayPal payment flows and vaulted payment instruments. Operational ownership is held by ecommerce and payments teams, with the implementation centralizing payment orchestration on the website and aligning with standard payment processing workflows such as authorization, capture and token management.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Platypus Shoes HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ConnX | Legacy | ConnX Leave Management | Absence and Leave Management | HCM | n/a | 2018 | 2018 |
In 2018, Platypus Shoes deployed ConnX Leave Management as its Absence and Leave Management solution across retail operations. The rollout targeted store managers and the central HR function for the 319-employee Australian footwear chain, extending coverage to individual retail sites and regional management nodes to centralize leave records and approval accountability.
ConnX Leave Management was configured around standard Absence and Leave Management capabilities, including employee self-service leave requests, manager approval workflows, configurable absence types and accrual rules, leave balance visibility, and exception reporting with audit trails. Configuration emphasized alignment with store rostering and TimeTeq approval practices to ensure leave events mapped to shift schedules and manager authorizations.
Operational scope included store-level managers responsible for rostering, banking duties and key holder coverage, inventory control and visual merchandising continuity, with HR overseeing policy enforcement and reporting. The implementation approach used a pilot in a deep-dive underperforming store to validate approval workflows and manager self-service before broader store rollouts, and training targeted manager approvals, absence recording procedures and payroll handover practices.
Governance and workflow changes formalized role based access for managers and HR, standardized approval routing for time off, and introduced audit and reporting cadence for absence trends. Rollout emphasis was on embedding leave processes into retail operational routines, preserving continuity for cash handling and POS competent duties during staff absences while creating a single source of record for leave administration.
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Time and Attendance | HCM |
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2018 | 2018 |
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Platypus Shoes AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Platypus Shoes implemented Zendesk Chat as a Chatbots and Conversational AI capability on its public website. The implementation embeds the Zendesk Chat widget in the site front end to enable synchronous messaging between online shoppers and the retailer's customer service agents. The deployment targets the ecommerce storefront and supports real time visitor monitoring, proactive engagement, and session handoff to human agents.
Configuration reflects standard Chatbots and Conversational AI workflows, including canned responses, proactive chat triggers, routing rules, and agent presence management, all delivered through Zendesk Chat's cloud hosted interfaces. Operational scope is focused on the customer support and ecommerce functions for Platypus Shoes in Australia, with governance adjusted to incorporate chat handling procedures, agent routing policies, and knowledge base driven reply templates.
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Platypus Shoes Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Platypus Shoes eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Product Information Management | eCommerce |
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2019 | 2019 |
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Platypus Shoes CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2015 | 2015 |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Platypus Shoes ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Platypus Shoes PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Platypus Shoes IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Platypus Shoes
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Platypus Shoes Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Platypus Shoes IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Platypus Shoes digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Platypus Shoes Technographics
Platypus Shoes is a Retail organization based in Australia,
with around 319 employees and annual revenues of $85.0 million.
Platypus Shoes operates a diverse technology stack with applications such as
PayPal Braintree, ConnX Leave Management and Zendesk Chat,
covering areas like Payment Processing, Absence and Leave Management and Chatbots and Conversational AI.
Platypus Shoes has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, ConnX and Zendesk.
Platypus Shoes recently adopted applications including
Google Pay in 2020, Block Afterpay in 2020 and HERO in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Platypus Shoes’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Platypus Shoes’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Platypus Shoes technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.