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PlayStation London Studio Technographics
PlayStation London Studio Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PlayStation London Studio and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1411 PlayStation London Studio employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PlayStation London Studio has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, Greenhouse ATS for Applicant Tracking System in 2019, In-House Chatbots and Conversational AI for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PlayStation London Studio is running and its propensity to invest more and deepen its relationship with SAP , Greenhouse , In-House Applications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PlayStation London Studio revenues, which have grown to $8.54 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PlayStation London Studio intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PlayStation London Studio Tech Stack and Enterprise Applications
PlayStation London Studio ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2020 | 2020 |
|
PlayStation London Studio HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
|
PlayStation London Studio AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House Chatbots and Conversational AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 PlayStation London Studio implemented In-House Chatbots and Conversational AI as an internal customer engagement layer. The deployment is classified under Chatbots and Conversational AI and was developed by the company through its In-House Applications capability to support customer service workflows.
The implementation concentrated on conversational modules for automated intent detection, triage and escalation routing, agent assist and conversation logging. Configuration work included structured dialogue flows, knowledge base feeding, scripted escalation paths and session handoff logic to human agents to support complaint handling and multi-channel chat interactions.
Architecturally the solution was provisioned as an in-house conversational platform that interfaces with live chat channels, email observation workflows and internal reporting pipelines. The In-House Chatbots and Conversational AI system centralized chat session metadata and transcripts for performance monitoring and for weekly and monthly reporting consumed by operations and service management.
Operational scope covered Customer Service, escalation teams and frontline supervisors, aligning with existing processes for monitoring calls, chats and emails, and for staff coaching. Governance was placed with team leads, program management and account management who maintained procedural documentation, updated training materials and defined KPIs used in coaching and one to one reviews.
Ongoing runbooks and governance routines embedded ownership for complaint handling and case escalation within the customer service organization, and the platform was used to instrument quality observation, agent assist and workforce scheduling inputs. PlayStation London Studio In-House Chatbots and Conversational AI remains positioned as a core application supporting customer service operations.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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PlayStation London Studio Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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PlayStation London Studio Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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PlayStation London Studio SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
Advanced Planning and Scheduling | SCM |
|
2020 | 2020 |
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PlayStation London Studio CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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PlayStation London Studio EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Financial Consolidation and Close | EPM |
|
2020 | 2020 |
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PlayStation London Studio ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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PlayStation London Studio Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Supplier Relationship Management | Procurement |
|
2020 | 2020 |
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PlayStation London Studio IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at PlayStation London Studio
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by PlayStation London Studio Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||