Plumbworld
Unit 2 Millenium Court, Worcestershire,
Evesham, WR11 1GS,
United Kingdom
Evesham, WR11 1GS,
United Kingdom
44 13 8680-0799
Retail
Plumbworld Technographics
Plumbworld Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Plumbworld and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Plumbworld employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Plumbworld has purchased the following applications: Sage 500 ERP (formerly MAS 500) for ERP Financial in 2017, PeopleHR Core HR for Core HR in 2018, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Plumbworld is running and its propensity to invest more and deepen its relationship with Sage , The Access Group , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Plumbworld revenues, which have grown to $105.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Plumbworld intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Plumbworld Tech Stack and Enterprise Applications
Plumbworld ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Sage | Legacy | Sage 500 ERP (formerly MAS 500) | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017 Plumbworld implemented Sage 500 ERP (formerly MAS 500) as its ERP Financial application. The deployment centralized core finance and inventory recordkeeping for a 150-employee UK retailer of plumbing and bathroom equipment, aligning transaction capture with warehouse and customer service operations. Operational staff documented booking of incoming stock, stock control tasks, and customer returns using an application known in practice as Sage Line 500, indicating frontline transactional use of the Sage 500 family in goods receiving and returns handling.
Configuration focused on inventory management, order processing, returns processing, and core financial accounting modules consistent with an ERP Financial implementation. Warehouse workflows were reflected in system configuration for stock booking and stock control, and order packing and returns paperwork were transitioned into the system as part of day-to-day operational routines. The implementation supported standard order-to-cash and procure-to-pay functional flows used by retail merchandising and finance teams.
Operational coverage included goods receiving, unloading and loading deliveries, stock control, packing, and returns processing, with direct impact on warehouse, customer service, and finance functions. Rollout emphasized user training for warehouse personnel, evidenced by staff notes on gaining computer skills and using Sage Line 500 for transactional activities, alongside health and safety and forklift licensing for operational readiness. Governance centered on embedding standardized stock control procedures and transactional discipline into the Sage 500 ERP environment.
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Plumbworld HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | PeopleHR Core HR | Core HR | HCM | n/a | 2018 | 2018 |
In 2018, Plumbworld implemented PeopleHR Core HR as a cloud-hosted Core HR solution accessible through their public PeopleHR subdomain. The deployment of PeopleHR Core HR is positioned to centralize employee records and HR administration for the retailer, aligning the application, category, and business function as Plumbworld PeopleHR Core HR Core HR for human resources and people operations.
The implementation likely encompassed standard Core HR modules such as personnel data management, absence and leave tracking, document storage, and onboarding workflow automation, consistent with typical Core HR capabilities. Configuration emphasis appears to be on centralized employee profile management and permissioned access controls to support HR administrators and line managers across the business.
Operationally the PeopleHR Core HR instance is cloud-hosted and surfaced on Plumbworld's website via plumbworld.peoplehr.net, servicing HR functions for an organization of approximately 150 employees. Governance notes focus on consolidation of HR records, standardized workflows for routine HR processes, and role-based access to support auditability and day-to-day HR administration.
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Payroll | HCM |
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2018 | 2018 |
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Plumbworld AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Plumbworld implemented Freshdesk Messaging (Formerly Freshchat) on its website. The deployment positions Freshdesk Messaging (Formerly Freshchat) as the site-facing Chatbots and Conversational AI entry point for customer conversations, leveraging an embedded web chat widget to capture live and automated messaging.
The implementation focuses on customer-facing workflows for online support and sales inquiries, sized to the companys 150-employee operational footprint. Functional capabilities configured include automated messaging and scripted bot flows, live agent handoff, conversation history and routing, and operational reporting dashboards to support agent management. Governance emphasized provisioning agent accounts, defining routing and escalation rules, and embedding chat-based workflows into existing support team processes.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Plumbworld Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Plumbworld eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Plumbworld CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2019 | 2019 |
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Customer Engagement, Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2014 | 2015 |
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Customer Support | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2009 | 2009 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2012 | 2014 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Plumbworld IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Plumbworld
| First Name | Last Name | Title | Function | Department | Phone | |
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Email Marketing & CRM Manager | Manager | Marketing | |
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Customer Service Management | CXO | Customer Service | |
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Chief Marketing Officer | CXO | Marketing | |
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Chief Technology Officer | CXO | IT | |
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Marketing Manager | Manager | Marketing | |
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Head Of Infrastructure, IT | Director | IT | |
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Chief Financial Officer | CXO | Finance | |
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Senior IT Support Administrator | Manager | IT | |
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Apps Being Evaluated by Plumbworld Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Plumbworld IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Plumbworld digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Plumbworld Technographics
Plumbworld is a Retail organization based in United Kingdom,
with around 150 employees and annual revenues of $105.0 million.
Plumbworld operates a diverse technology stack with applications such as
Sage 500 ERP (formerly MAS 500), PeopleHR Core HR and Freshdesk Messaging (Formerly Freshchat),
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Plumbworld has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, The Access Group and Freshworks.
Plumbworld recently adopted applications including
Klaviyo in 2022, Nosto Onsite in 2021 and Awin Affiliate Marketing in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Plumbworld’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Plumbworld’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Plumbworld technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.