Ply Gem
5020 Weston Parkway, Suite 400,
Cary, 27513, NC,
United States
Cary, 27513, NC,
United States
1 888-975-9436
Manufacturing
Ply Gem Technographics
Ply Gem Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ply Gem and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Ply Gem employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ply Gem has purchased the following applications: Oracle JD Edwards EnterpriseOne for ERP Financial in 2015, UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2007, LiveChat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ply Gem is running and its propensity to invest more and deepen its relationship with Oracle , UKG , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ply Gem revenues, which have grown to $2.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ply Gem intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ply Gem Tech Stack and Enterprise Applications
Ply Gem ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle JD Edwards EnterpriseOne | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Ply Gem engaged staff augmentation to support Oracle JD Edwards EnterpriseOne as part of an ERP Financial 9.2 upgrade testing effort, operating under the direction and guidance of Ply Gem management. The engagement focused on assisting and guiding Ply Gem analysts and developers through execution of their JDE XE to 9.2 upgrade, with an explicit emphasis on procurement and inventory functional validation.
The JDE team acted as Lead Distribution Consultant for Purchasing and Inventory, configuring requisition approval workflows and implementing re-approval processing and rejection notifications. The implementation included creation of Procurement and Inventory testing scripts, including Receiving scenarios, tailored for five distinct branch-plants to be executed by Ply Gem business analysts.
Testing and data validation workstreams produced specific As-Of month-end inventory reports to validate JDE XE conversion data against closing period balances during the move to 9.2. These As-Of processing reports served as conversion validation artifacts to reconcile inventory balances across the upgrade boundary for Oracle JD Edwards EnterpriseOne.
Operational coverage included procurement, inventory, receiving and distribution functions across five branch-plants, and the team delivered Foundation training for Procurement and Inventory users and branch-plant analysts. Ply Gem Oracle JD Edwards EnterpriseOne ERP Financial was positioned to support Procurement and Inventory business functions, with governance and execution led by internal Ply Gem management and supported by external JDE subject matter resources.
|
Ply Gem HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2007 | 2007 |
In 2007, Ply Gem implemented UKG Workforce Central (ex Kronos Workforce Central), deploying and maintaining Kronos Workforce Central 5.2 as its Workforce Management system. The deployment focused on standardizing time collection and schedule orchestration for manufacturing operations and frontline hourly and salaried roles. UKG Workforce Central served as the system of record for attendance, labor transactions, and schedule assignment.
Configuration and implemented modules included time and attendance, shift scheduling, absence management, accrual policy configuration, and payroll interface exports, aligned with Workforce Management functional workflows. Implementation work centered on rule sets for shift patterns and pay rules, automated schedule generation to support production planning, and configuration of reporting and labor analytics for payroll reconciliation. The system was instrumented to capture time events, exceptions, and approval flows typical of workforce management environments.
The Kronos Workforce Central 5.2 installation was maintained as an operational platform with centralized administration, role based access controls, and manager approval workflows. Ongoing maintenance covered software updates, data integrity processes, and change control to preserve timekeeping accuracy and payroll interfacing. Governance emphasized policy enforcement and audit trails for labor records to support internal controls.
|
Ply Gem AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Ply Gem implemented LiveChat on its public website. The deployment uses LiveChat, a Chatbots and Conversational AI application, to add live chat capabilities on product and support pages and to capture real-time visitor inquiries. The implementation is web-first, embedding the LiveChat widget in site pages and exposing an agent console for synchronous messaging and transcript capture. Ply Gem is a United States manufacturing company with approximately 8,000 employees and $2.4 billion in revenue, and the solution is positioned to support corporate online customer engagement.
Configuration follows standard chat deployment patterns, provisioning the LiveChat application for agent access, configuring canned responses and session history, and enabling message routing through the LiveChat console. Operational scope centers on online customer service and sales inquiry workflows, with administration and governance managed through web support and digital experience teams, including oversight of agent permissions, response templates, and transcript retention policies. The narrative emphasizes LiveChat as the Chatbots and Conversational AI layer on Ply Gem’s website, instrumenting web-to-agent interactions and supporting case creation workflows within customer-facing support processes.
|
Ply Gem Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
Ply Gem CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2020 | 2020 |
|
Ply Gem Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2016 | 2016 |
|
Ply Gem IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
Ply Gem CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2012 | 2012 |
|
IT Decision Makers and Key Stakeholders at Ply Gem
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director, Corporate Procurement | Director | Procurement | |
|
|
|
Supply Chain Manager | Manager | Supply Chain | |
|
|
|
Procurement Manager | Manager | Procurement | |
|
|
|
Supply Chain Manager | Manager | Supply Chain | |
|
|
|
Senior Vice President - Human Resources | VP | HR | |
|
|
|
Executive Vice President and Chief Financial Officer | CXO | Finance | |
|
|
|
Director - Information Technology | Director | IT | |
|
|
|
VP Operations | VP | Operations | |
|
|
|
Sr Vice President Human Resources | VP | HR | |
|
|
|
Human Resources Manager | Manager | HR | |
|
Apps Being Evaluated by Ply Gem Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ply Gem IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ply Gem digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Ply Gem Technographics
Ply Gem is a Manufacturing organization based in United States,
with around 8000 employees and annual revenues of $2.40 billion.
Ply Gem operates a diverse technology stack with applications such as
Oracle JD Edwards EnterpriseOne, UKG Workforce Central (ex Kronos Workforce Central) and LiveChat,
covering areas like ERP Financial, Workforce Management and Chatbots and Conversational AI.
Ply Gem has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, UKG and LiveChat, Inc..
Ply Gem recently adopted applications including
Hubspot Marketing Automation in 2021, Okta Identity Cloud in 2021 and Adobe Experience Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ply Gem’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ply Gem’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ply Gem technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.