Polkomtel Technographics
Polkomtel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Polkomtel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2600 Polkomtel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Polkomtel has purchased the following applications: Google Pay for Payment Processing in 2021, Asseco Secure Sign for Digital Signing in 2021, Zeta CDP+ for Customer Data Platform in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Polkomtel is running and its propensity to invest more and deepen its relationship with Google , Asseco Group , Zeta Global or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Polkomtel revenues, which have grown to $1.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Polkomtel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Polkomtel Tech Stack and Enterprise Applications
Polkomtel ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Pay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Polkomtel implemented Google Pay on its website. Polkomtel implemented Google Pay as a Payment Processing option within its customer facing online checkout and mobile web flows on plus.pl. The deployment surfaces Google Pay buttons and browser native payment flows to capture payment credentials and initiate tokenized payment authorization.
Configuration centered on client side payment integration and server side token handling, enabling the site to receive payment tokens for onward processing by backend payment systems. Operational scope is the e commerce and online billing functions of Polkomtel, affecting web checkout, payment acceptance policies, and customer service interaction for transactions initiated on the website. Governance focused on updating checkout workflows and payment acceptance rules in the web platform to incorporate Google Pay as a supported Payment Processing method.
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Polkomtel Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Asseco Group | Legacy | Asseco Secure Sign | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Polkomtel deployed Asseco Secure Sign as a Digital Signature solution across Polsat Plus Group points of sale in Poland. Asseco delivered a tablet based handwritten digital signature implementation that enabled customers to sign contracts electronically at retail checkout and to receive signed copies by email, supporting retail sales workflows and paperless initiatives across the Polsat Plus retail footprint.
Functional capabilities implemented included on device handwritten signature capture, automated generation and email delivery of signed contract PDFs, and inclusion of SignaturiX and Asseco trust services to provide signature validation and trust service integration consistent with Asseco Secure Sign. Operational scope targeted point of sale contract processing for retail sales, the rollout went live in Poland in 2021 to standardize contract capture workflows, and reported outcomes included reduced paper use and faster contract completion.
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Polkomtel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zeta Global | Legacy | Zeta CDP+ | Customer Data Platform | CRM | n/a | 2024 | 2024 |
In 2024 Polkomtel implemented Zeta CDP+, a Customer Data Platform deployed as Zeta Global’s AI powered marketing cloud to create a unified customer view and enable real time lead prioritization for contact centre and CRM outreach across its Poland operations. The rollout targeted commercial engagement workflows within Polkomtel’s marketing and contact centre functions and was positioned to drive agent efficiency and outbound CRM sequencing.
Zeta CDP+ was configured to perform continuous data ingestion, identity resolution, and profile unification to build persistent customer profiles. The implementation included real time scoring and prioritization engines that surfaced high value contacts to agent interfaces and marketing queues, and on site interaction orchestration to coordinate web and telephony touchpoints supporting contact centre and marketing workflows.
Integrations were implemented to feed prioritized leads into contact centre agent desktops and CRM outreach pipelines, enabling synchronized orchestration between contact centre operations and marketing automation. The deployment used Zeta CDP+ capabilities to operationalize profile enrichment and event driven triggers for agent triage and campaign execution across Polkomtel’s customer engagement stack.
The initiative produced explicit business outcomes reported by the vendor, including a 200% increase in close rate and a 300% increase in transaction volume, attributable to real time customer data unification and lead prioritization provided by Zeta CDP+. Governance changes focused on embedding lead scoring into contact centre workflow and CRM processing to ensure consistent handling of prioritized contacts.
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Customer Engagement | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Polkomtel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Polkomtel
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Polkomtel Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||