Pollen Cafe
Clunies Ross St,
Canberra, 2601, ACT,
Australia
Canberra, 2601, ACT,
Australia
61 2 6247 7321
Retail
Pollen Cafe Technographics
Pollen Cafe Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pollen Cafe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Pollen Cafe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pollen Cafe has purchased the following applications: Deputy Scheduling for Workforce Scheduling in 2014, Guestonline for Reservation and Booking Management in 2019, Wix.com for Web Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pollen Cafe is running and its propensity to invest more and deepen its relationship with Deputy , Guestonline , Wix.com or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pollen Cafe revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pollen Cafe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pollen Cafe Tech Stack and Enterprise Applications
Pollen Cafe HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deputy | Legacy | Deputy Scheduling | Workforce Scheduling | HCM | n/a | 2014 | 2014 |
In 2014, Pollen Cafe implemented Deputy Scheduling for Workforce Scheduling. The deployment was focused on front-of-house operations at the Pollen Café site in Australia, supporting roughly 100 employees across cashier and barista roles, with Deputy Scheduling serving as the primary system for scheduling and shift management for retail service functions.
Deputy Scheduling was configured to manage roster publishing, shift assignments, availability management, and time capture including clock in and clock out at the point of service. Staff used Deputy Scheduling directly at the register to record shift activity while performing cashier and barista duties, and to view shift details and process swap requests. Configuration emphasized role-based schedules and standard Workforce Scheduling workflows such as shift offers, manager approvals, and mobile access for on-the-floor employees.
Operational usage tied scheduling to customer-facing tasks, with staff referencing Deputy Scheduling while assisting customers for booking via phone and face-to-face and while suggesting daily specials during service. The system supported day-to-day coordination between front-of-house teams and store managers to align shift coverage with service demand patterns.
Governance centered on manager-controlled shift approvals and defined availability rules to standardize rostering processes across the site. Training and rollout followed typical Workforce Scheduling adoption patterns, with staff integrating Deputy Scheduling into register operations and service delivery. The narrative positions Deputy Scheduling as the central scheduling and time management application for Pollen Cafe's retail operations.
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Pollen Cafe ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guestonline | Legacy | Guestonline | Reservation and Booking Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Pollen Cafe implemented Guestonline Reservation and Booking Management on its public website to capture and manage customer reservations. The deployment of Guestonline is customer-facing on pollencafe.com.au and supports the core business function of reservations and front-of-house booking for the cafe in Australia.
Guestonline is used as an embedded online booking widget and reservation calendar, providing category-aligned capabilities such as table allocation, availability rules, booking intake, guest profile records, and automated confirmation workflows. Operational ownership is concentrated in front-of-house and operations teams, with the system functioning as the primary reservation touchpoint on the corporate website. The implementation reflects a standard Reservation and Booking Management architecture, centralizing booking workflows and guest data for ongoing daily scheduling and service orchestration.
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Pollen Cafe Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wix.com | Legacy | Wix.com | Web Content Management | Content Management | n/a | 2018 | 2018 |
In 2018, Pollen Cafe implemented Wix.com as its Web Content Management platform for the company website. The deployment uses Wix.com SaaS hosting, leveraging vendor-managed infrastructure and the platform's site builder and template framework. This configuration centralizes public content, media assets, and page-level publishing under the Wix.com application.
Configuration focused on Wix.com content authoring, template selection, responsive design, and built-in SEO and analytics settings, with site editors managing pages, menus, and media through the Wix editor. Operational ownership sits with marketing and customer engagement teams who control content workflows, editor roles, and publishing cadence through the platform's administrative controls. The implementation reflects a single-site Web Content Management footprint supporting Pollen Cafe's online presence.
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Pollen Cafe CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2019 | 2019 |
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Pollen Cafe IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Pollen Cafe
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Pollen Cafe Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pollen Cafe IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pollen Cafe digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Pollen Cafe Technographics
Pollen Cafe is a Retail organization based in Australia,
with around 100 employees and annual revenues of $10.0 million.
Pollen Cafe operates a diverse technology stack with applications such as
Deputy Scheduling, Guestonline and Wix.com,
covering areas like Workforce Scheduling, Reservation and Booking Management and Web Content Management.
Pollen Cafe has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Deputy, Guestonline and Wix.com.
Pollen Cafe recently adopted applications including
Google Cloud Platform (GCP) in 2021, Wix Hosting in 2021 and Fastly in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pollen Cafe’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pollen Cafe’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pollen Cafe technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.