Polska Agencja Inwestycji i Handlu Poland Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Polska Agencja Inwestycji i Handlu Poland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 437 Polska Agencja Inwestycji i Handlu Poland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Polska Agencja Inwestycji i Handlu Poland has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2021, Avaya Call Reporting (ACR) for Call Tracking and Recording in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Polska Agencja Inwestycji i Handlu Poland is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Avaya or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Polska Agencja Inwestycji i Handlu Poland revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Polska Agencja Inwestycji i Handlu Poland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Call Reporting (ACR) | Call Tracking and Recording | CRM | AllVoice Poland | 2024 | 2024 |
In 2024, Polska Agencja Inwestycji i Handlu Poland implemented Avaya Call Reporting (ACR) to support its CRM and contact centre operations in Poland, classified under Call Tracking and Recording. The deployment was executed by AllVoice Poland as the systems integrator for the contact centre engagement.
Avaya Call Reporting (ACR) was configured to provide cradle to grave reporting, full call recording, and realtime dashboards. Implemented functional modules included historical and scheduled reporting engines, continuous call recording capture for full-call recording, and realtime monitoring services for supervisor dashboards and queue visibility.
The solution was embedded into the contact centre operational stack and aligned with CRM and contact centre workflows, enabling recorded interactions to be associated with contact records and surfaced to supervisors. Operational coverage targeted the PAIH contact centre in Poland and focused on agent and supervisor workflows for inbound call handling and visibility.
According to the AllVoice Poland case study, the Avaya Call Reporting deployment delivered increased answered-call rates and full-call recording, with realtime dashboards improving visibility into call handling. Governance attention centered on reporting cadence and supervisor access controls to operationalize the new reporting and monitoring capabilities.
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